LazyPay — Transaction successful at lazy pay but not update at merchant

I have made the payment through lazy pay to krishna karthick store it's a shop near me and my money deducted but the merchant didn't received it I've contacted the merchant he also didn't received the amount pls cancel the transaction and refund it I'll attach both photos
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Hey, we are raised your issue with our tech team. Please note it takes maximum 3-4 office working days for us to update you with the resolution. If the issue is resolved before given TAT we shall respond you immediately. Appreciate your patience in the interim.
Hey, We would like to inform you that as per our records we can see that refund of Rs 25000 has been updated in you LazyPay account and same also reflecting against transaction id TXN[protected] you can review the transaction in activate tab of your LazyPay application.

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