LazyPay — Urging to pay amount twice

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My Merchant (Hathway) gave me the LazyPay link and asked to pay Rs.471 on or before April 18, 2021. When i try with that lazypay link on April 17, it was throwing me some error. So i decided to pay to the merchant directly. I paid and informed my merchant as well. Lazypay customer team called me and i informed the same to them too. They asked me to send email confirmation about the same with paid screenshot. I sent an email with my merchant bill attached. But still everyday they urging me to pay the amount via Lazypay. I sent customer care (Amar Gautam from LazyPay Support Team) so many email responses but still they telling the same which is ridiculous.