Lenovo — 0000000

Address:

11711

Dear sir or madam,

On 21 july 2016 i bought a vibe p1m
Machine type modelpa1g0031eg smartphone from you. I have discovered that the phone has the following problem. First time from 2 month ago the mobile stopped working. I had to hand it to your agent raya to install new copy of android, then before few days it stopped working completely. The agent told me that it need main board and your company is always delay in supplying it. The receipt number is[protected] they recieve the mobile on 13 may 2016.

The [consumer rights act] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract i am entitled to have the phone [reapaired] and i would request that you confirm that you will do this within the next 5 days.

I also require you to confirm whether you will arrange for my phone to be collected or i will place formal complain to consumer protection agency. Moreover raya customer service is the worst service i have ever seen as it gave bad after sale service for lenovo products.
All the documents that prove my speech are available on demand
I look forward to hearing from you

Yours faithfully,
Ibrahim hosam

Phone no: [protected]
E-mail address : [protected]@gmail.com