Lenovo — 60 days have past but mobile not received back from service centre - service no. - srb2x[protected]

Address:	400 013
Website:	support.lenovo.com

Service No. - SRB2X[protected], IMEI NO. [protected] Complaint submission date at Allied Services, Dadar East. mumbai - 09/11/2015. Problem: Touch Screen - Fault Code - P0034 Repair code- R00112-REPL LVL 2 I bought my phone from #flipkart but from day one the phone was faulty. Requested flipkart to replace it but they refused it to do so citing reason that #lenovo has refused to replace. Then I went to the authorised service centre on 9/11/15 and submitted my phone for repair but till today i.e 09/01/2016 I have not received my phone back. Service centre is saying that they are helpless as Lenovo is not supplying them with parts and they asked to contact the customer care centre. I called customer care centre after many attempts i succeded to speak to the executive, even they expressed their helplessness citing that they solve only technical problems through online and can do nothing beyond that and directed back me to the service centre. On 31/12/14 I registered my complaint via email to [protected]@lenovo.com but still i did not receive any feedback from them except the acknowledgement of my compaint. Then i posted my complaint on their Facebook page but to my dismay again I did not received any feedback beside the acknowledgement. Please help. Now i contemplating to approach the consumer court. Rahul Singh - [protected]