Lenovo — about lenovo ideapad 320

Address:

Kolkata, West Bengal, 700029

I bought a Lenovo IP 320-15AST, Serial no- PF0YKQSD laptop on[protected] throuh HDB Finance. 3-4days later I was facing some audio and video issues while I used to play video like heavy cracking voice and gap between audio and video. After that I mailed several times in lenovo care. But they were failed to resolve the issue like they tried to put some Drivers then again the issue arrives. Now I send them for exchange or give me a similar product. My iteraction id is [protected] given by them. Then I mailed today and I got the reply from [protected]@lenovo.com(Mr. Azim Saya) that “ this issue is due to audio/video not synced in files played by you. Thus, we will not be able to support on the same as Lenovo limited warrenty covers hardware concers of the machine”. If it will be audio video issue then I have to raise complain against google(youtube) and netflix. Because according to lenovo its their fault, not us. I will not take the defect laptop. I have one more asus laptop. Its been 5years working fine. No defect at all. Lenovo cheated people’s like us. I have three years warrenty. Its been 12days I bought but I have got very third class service by lenovo support. I would like to refund my money and take the laptop or else exchange the item.