Lenovo Complaints & Reviews

Hello Sir, Is this the kind of Service lenovo provides to its Customer? I placed an order on 9th of January 2013 of Lenovo Bluetooth Headset W870 (Black) from http://www.thedostore.com(Lenovo) and still waiting for the order as the status is showing processing for the last One Year. Order #[protected] status is processing for last One Year. Regards Soumya Ranjan Rout [protected]

Lenovo Thinkcenter Edge All-in-one Desktop PC, wireless keyboard and mouse, with preinstalled licensed Win8. System S1MNR52 System bought through authorised dealer, Halcyon Computers, Perinthalmanna in March 2014. Wireless keyboard became unresponsive in December 2014 and complaint registered on 29/12/14 under Service Order: [protected]. Suggested solution by Lenovo: Replacement of wireless keyboard and mouse. Lenovo service engineer (from Malappuram service center) visited with keyboard and mouse in first week January 2015, but encountered problem as Windows was corrupted. He indicated that reinstalling the Windows will restore the system, which I agreed on the condition that my PC should have licensed version Windows 8. Engineer went ahead and reformatted C drive and put in Windows Enterprise version on the PC, but was unable to activate my original Windows 8 version. He left with the promise to return next day to set the system right. Instead of the engineer visit, I was told by Lenovo that a recovery DVD is required to reactivate my PC and I should pay for the same. Creating a recovery DVD is, according to Lenovo, the responsibility of the consumer, to which I replied that such a pre-condition was never communicated to me at the time of purchase of the system from the dealer, nor the dealer cared to provide a recovery DVD (being the authorised dealer, if such a precondition exist, that should be known to the dealer). The complaint was escalated to the level of Executive Director-Services on January 23, 2015, who promptly replied and copied to the 'Team' to look into the matter and do the needful. Since then, weeks have passed and even now, no action is seen from Lenovo despite the routine 'we are sorry... will do the needful' assurances. One Lenovo representative telephoned me (don't want to note the name here to avoid obvious embarrassments) 2 days ago to assure that a senior engineer will visit me within a day and the system will be put back in order and that this assurance will be communicated to me in mail and will be updated the next day. However, not that none visited me to rectify the system complaint even after the promised time, the person has ignored my repeated attempts through emails to elicit an update/answer! Such crass shirking of responsibility on the part of Lenovo, a world player in PCs, is unimaginable. I hope this complaint in a public forum will prompt Lenovo to take necessary remedial action.

Now its almost been a month, I am totally fed up with the services of your support team. Every time I called, they gave me a new date and a new reason. Now the current reason is that the parts are hold and the new date is 6th Feb. Being a reputed global player, I am not expecting this kind of service support. Cracks are developing more, must say the quality of lenovo laptops are very bad, The problem is due to the material defect in manufacturing. I made a request on 10th Jan, but till now I am only getting new dates with new reason. Please support and resolve my problem ASAP. Service order number-[protected] Reagrds Alok Bodh

my name is k.venkat, i purchased lenovaa328 on 20/11/2014.it has repeatdly board problems, second time they are changing the board in the service center. by the brand name i have bought the mobile.it is very irritating for me to run around the service center. my mobile number is [protected].

Product Info:- Lenovo P780 1.IMEI Number:- [protected] 2.Serial Number:- HB085L3A 3. Name:- Shubam Mahindra 4.City: Sri Muktsar Sahib(PUNJAB, INDIA) 5.Postal Code: 152026 6.Contact No.:- [protected] 7.Alternate Contact No.:-[protected] Address Service Center of Documents were Submiitted:- Singh Infosystems Address:Shop No.10, First Floor, A.C Market, The Mall, Bathinda, Punjab, INDIA Service Center Support Number:[protected] Hello... I am Lenovo customer; i had purchased my product on 12 Feb 2014. I was facing many problems on using this product. Suddenly call came from Lenovo Headquarter and the nearest service center of Lenovo they had said that if you are not satisfied with our product you can have full cash back in 10 days after submission of the following things. They said to submit all the following things:- 1.Lenovo Handset 2.All Accessories 3.Lenovo product Box 4.Bill Xerox 5.Cancelled Cheque 6.Identity Proof Xerox. And i had submitted all these things on 10.00 AM on 22 December 2014(Monday). After 10 days i had seen that there is no transaction from Lenovo in my bank account but they said that money will be transferred with in 10 days (1 January 2015). After this i had given the call to the nearby service center but they said that you should contact the Lenovo customer care but the Lenovo Customer Care is saying that you should contact to near by service center where you had submitted all these documents. Now today is 31 January 2015 now give me the proper solution of all this i will be very thankful to you.

I purchased Lenovo S930 mobile in May 2014. Within two months I started getting connectivity problem. Every time I had to switch on and off the mobile. This went on for few months. Finally I gave it to the service centre at Vashi for repairin Nov. They replaced the motherboard and returned the handset in December. Now for the last 3 days I am facing the same problem. I require a replacement for the handset. Virginia - [protected], e-mail [protected]@yahoo.co.in

I have took lenovo s850 . for 15000 recently it's screen got broken and am sure it was not an accident from my side.. when I took it to service center they told it will cost 8000 to get it repaired.. for that I can take new phone..bt I can't afford that much money. .. i need my money back or get this phone repaired...

MODEL NO .LENOVO X2 -AP COLOUR GOLD IMEI1 : [protected] / IMEI2:[protected] TEX INVOICE NO.BLR_WFLD[protected] DATE OF PURCAUSE DATE[protected] SELLER WS RETAIL SERVICES PVT LTD, NO.42/1 & 43 KACHERAKANAHALLI VILLAGE JADIGENAHALLI HOBLI, HOSKOTE TALUK BANGALURU KARNATKA, INDIA-560067

In continuation of my complaint No. SRIN[protected] dt.20.12.2014 and several visit of your Lenovo Service Centre, 144, FG, Veer Savarkar Block, Shakapur, Vikas Marg, Delhi-110092 for rectification of Problem of Mobile Handset S850 in dark blue IMEI/SN [protected], the same problem is facing i.e. when using Wi-Fi/2G/3G some time red + sign has been showing in signal area or some time Signal showing full in both SIM, but incoming and outgoing services are struck /not working and masses are receiving switch off or out of coverage areas. The above circumstance it is clear that the your Service Provider is not able to rectify the problem or mobile set is totally defected so that I can’t trust to your product. Therefore, I would request you to kindly take back your product and refund my amount of Rs.15000/- as soon as possible. Thanking you Vishnu Datt Dimri 337 Seemant Vihar Kaushabmbi Ghaziabad (UP)-INDIA Mob No. [protected]

My phone cannot charge due to charging socket complaint. I had repaired the phone on 21stOctober 2014 through nearest service centre Matrix, Thrissur, Kerala, India. Noticed complaint is noted after this service. Phone details given below:- Model. :Lenovo A269i P/N. :P0PS0002IN Kindly not this problem and solve it Thanking you; Unnikrishnan.C.K;? Chamaparambil house; Chalissery Post; Palakkad (Dt);Kerala(State);India Mob: [protected] Email. [protected]@Gmail.com

sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected]

i sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected] costumer care no. of lenovo[protected]

Hello, I bought lenovo y510 last year. Soon after using it for about 2-3 months the screen malfunctioned. The colors weren't the actual one and there was something wrong with the keyboard as well. I went to my nearest lenovo dealer and after a month i got my laptop back, however. I don't know what's wrong but when i closely looked into my laptop i was able to see scratches everywhere. I mean what's that now?? I am really upset. Why did the guys working in lenovo service centre didn't handle my product with care?? This is really wrong. I need answer from Lenovo!!

One no of laptop [ Flex 10 UB03070101 ] was purchased from M/s. EMART FOR YOU PVT LTD, Bhubaneswar on 1.11.2014 has been found dead on 6.1.2015. On contact over toll free no I was advised to contact the service provider at Bhubaneswar which is 120 KM away from my residence. Now this has been handed over to the service provider Lenovo, Bhubaneswar. Requested for quick replacement with a new set to avoid dislocation of works. Thanking you. N.KAR Qrs.No.JC-21, Madhuban, Paradip port-754142. Mobile No.[protected].

This is inform to that I have purchased new laptop from Lenovo store (Hot Showroom ) at Nehru Place on dated 12 November 2014. My laptop was suddenly stopped Working on 24th December 2014 night. So I went to the lenovo service center on dated 25th December for repairing it where I found that my laptop got powering off problem. so the guy present there he told me that he will inform you tomorrow after understanding actual problem but he did not inform to me. so next day morning i.e 27th December 2014, again i visited lenevo service center then the Guy present there, his name is Anil told me that my laptop got motherboard problem & told me that your laptop will fine on Wednesday i.e 31st December. so once again i called there to know the status of my laptop on 2 January 2015. and he told me that he send request of the new motherboard & it will come on 10 jan 2014. so finally i again went there on 10 January with this hope that now my laptop will be fine. but Anil agained denied for my laptop. he said, you please come on Monday i.e 12 January 2014 because just now we received new motherboard .so you come on Monday. so i went there today (Monday) for my laptop then Anil told me that which motherboard we have received, its defected. i am facing problem last one month & my working is also hampering . This is not fair ... i want new laptop .. kindly provide me new laptop asap. plz solve the problem

I sincerely request to all who wish to buy lenovo product, please DONT EVEN TRY TO BUY ANY LENOVO PRODUCT. I suffered a lot from there product such as laptop as well as smart phone. I bought laptop from lenovo, after 4-5 months laptop giving continuously trouble, since last 3 months they replace almost all parts i.e. Display, mother board etc but still laptop giving same problem. Customer service is one of the most worse service i ever cam across after Airtel. This stupid fellow doesn't fallow any professional ethics and even they don't believe in customer satisfaction as they are in India. PLEASE DONT BUY ANY LENOVO PRODUCT.

My laptop S/N : YB04541165 was broken on 15 DEC . I submitted my service request to lenovo support and i was given service number : [protected]. I was told that the parts are not available so it will take one week and then engineer would contact me . Every time contacted with coustmer care executives they said it will take maximum two or three days . On 31 st DEC I again contacted with lenovo care and they said engineer will come to my place before 3rd Jan but he did not come. Then I was again told to file a new request . I again requested and got a new service number [protected]. Today is 9th Jan and I have not got the service yet as they are saying it will take some more days . I am not able to use my laptop as its broken . Please kindly do the helpful .

I purchased a laptop of model FLEX 10 -0551 [UB03070101] on 1.11.2014 from EMART FOR YOU PVT. LTD [14-15], Bhubaneswar, Odisha. The computer is found dead[non-functioning] on 6.1.2015. Complain lodged vide toll free no. . I was advised to contact the service centre which is at 120 KM from my residence at Paradip Port-754142. Please take necessary step to replace with a new one immediately. N.KAR Mobile Phone:[protected].

Dear Team, The phone I purchased was faulty from start. Now I have given it back to their service centre in raipur as I received an email from Lenovo to return the handset so that they can process the refund. I submitted the handset to their service centre on 12th Dec & now its over 1 month & no reply from Lenovo. There is no telephone number. All I can do is email & in that email they are just replying thar we will refund you soon...its over a monbth now. I request you to look into this issue & help me fight this back. Below is the original email I sent to Lonovo to express my discomfort with their product. Thanks, Hemang Patel [protected]@gmail.com I had purchased Lennovo P780 in April 2014 from Relience Digital, Raipur, Chhatisgarh. Its been just over 6 month now & I had to submit the phone to your service center 'IT Care', Raipur for 3 times now. Ongoing issue are: 1. Network issue: Phone leaves network automatically 2. Data connection is automatically switched off 3. One point of time its was just automatically switched off Clearly there is issue with this handset & service people have already changed the mother board twice. Currently phone is with service station, IMEI/SN no. [protected] for over 20 days now. (SRIN[protected] & there are awaiting parts from your delhi office for the faulty product. I am tired of going to your service station, which is over 5 km from my resident. I have been very patient on this issue. You know that the product is faulty, I request you to issue me new phone as it is embarrassing to have spent over 16000 rs on the handset, which has hardly worked from time of its purchased. Should you require any more information please contact me on [protected]. I will appriciate if you could take my case on priority. Regards, Hemang.

I had purchased Laptop Z[protected] on 14 Dec 2014 from NoteBook Hub, Pune. Within 1 week I found following issues with 1. Machine shutdown automatically with out any warning and random. 2. Screen gets fluctuate as given in attached screen shoot. After this only one option remaining is hard boot the system. 3. Machine has very slow performance that P4 machine. For same I called Lenovo customer care for same. After follow up also issue was not resolved so I ask for replacement of faulty laptop. After this they logged complaint created SO for verification of issue and asked me to submit report given by engineer and purchase invoice. Now Lenovo team saying that as I raised complaint after 14 days so they cant replace this laptop. Ask me to replace the faulty parts. But why lenovo providing such faulty laptops without any testing. Even while purchase no one told about replacement policy.