Lenovo Complaints & Reviews

I have took lenovo s850 . for 15000 recently it's screen got broken and am sure it was not an accident from my side.. when I took it to service center they told it will cost 8000 to get it repaired.. for that I can take new phone..bt I can't afford that much money. .. i need my money back or get this phone repaired...

MODEL NO .LENOVO X2 -AP COLOUR GOLD IMEI1 : [protected] / IMEI2:[protected] TEX INVOICE NO.BLR_WFLD[protected] DATE OF PURCAUSE DATE[protected] SELLER WS RETAIL SERVICES PVT LTD, NO.42/1 & 43 KACHERAKANAHALLI VILLAGE JADIGENAHALLI HOBLI, HOSKOTE TALUK BANGALURU KARNATKA, INDIA-560067

In continuation of my complaint No. SRIN[protected] dt.20.12.2014 and several visit of your Lenovo Service Centre, 144, FG, Veer Savarkar Block, Shakapur, Vikas Marg, Delhi-110092 for rectification of Problem of Mobile Handset S850 in dark blue IMEI/SN [protected], the same problem is facing i.e. when using Wi-Fi/2G/3G some time red + sign has been showing in signal area or some time Signal showing full in both SIM, but incoming and outgoing services are struck /not working and masses are receiving switch off or out of coverage areas. The above circumstance it is clear that the your Service Provider is not able to rectify the problem or mobile set is totally defected so that I can’t trust to your product. Therefore, I would request you to kindly take back your product and refund my amount of Rs.15000/- as soon as possible. Thanking you Vishnu Datt Dimri 337 Seemant Vihar Kaushabmbi Ghaziabad (UP)-INDIA Mob No. [protected]

My phone cannot charge due to charging socket complaint. I had repaired the phone on 21stOctober 2014 through nearest service centre Matrix, Thrissur, Kerala, India. Noticed complaint is noted after this service. Phone details given below:- Model. :Lenovo A269i P/N. :P0PS0002IN Kindly not this problem and solve it Thanking you; Unnikrishnan.C.K;? Chamaparambil house; Chalissery Post; Palakkad (Dt);Kerala(State);India Mob: [protected] Email. [protected]@Gmail.com

sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected]

i sir i purchased lenovo p780 on 22/06/2014 at Rs 16000 after using it for two months sound of this phone was not working . taken it to one of your service centre at srinagar which is 70 km far from my home and got it repaired after 3 months . now using it for few days this phone has network problem and again taken it to service centre now they are asking me to wait again for one or two months . as i have already wasted time and money now i can not wait again. in booklet of this phone it has be cleared mentioned that if service provider is unable to repair phone the person is eligble for refund/replace kindly look into the matter my imei : [protected] costumer care no. of lenovo[protected]

Hello, I bought lenovo y510 last year. Soon after using it for about 2-3 months the screen malfunctioned. The colors weren't the actual one and there was something wrong with the keyboard as well. I went to my nearest lenovo dealer and after a month i got my laptop back, however. I don't know what's wrong but when i closely looked into my laptop i was able to see scratches everywhere. I mean what's that now?? I am really upset. Why did the guys working in lenovo service centre didn't handle my product with care?? This is really wrong. I need answer from Lenovo!!

One no of laptop [ Flex 10 UB03070101 ] was purchased from M/s. EMART FOR YOU PVT LTD, Bhubaneswar on 1.11.2014 has been found dead on 6.1.2015. On contact over toll free no I was advised to contact the service provider at Bhubaneswar which is 120 KM away from my residence. Now this has been handed over to the service provider Lenovo, Bhubaneswar. Requested for quick replacement with a new set to avoid dislocation of works. Thanking you. N.KAR Qrs.No.JC-21, Madhuban, Paradip port-754142. Mobile No.[protected].

This is inform to that I have purchased new laptop from Lenovo store (Hot Showroom ) at Nehru Place on dated 12 November 2014. My laptop was suddenly stopped Working on 24th December 2014 night. So I went to the lenovo service center on dated 25th December for repairing it where I found that my laptop got powering off problem. so the guy present there he told me that he will inform you tomorrow after understanding actual problem but he did not inform to me. so next day morning i.e 27th December 2014, again i visited lenevo service center then the Guy present there, his name is Anil told me that my laptop got motherboard problem & told me that your laptop will fine on Wednesday i.e 31st December. so once again i called there to know the status of my laptop on 2 January 2015. and he told me that he send request of the new motherboard & it will come on 10 jan 2014. so finally i again went there on 10 January with this hope that now my laptop will be fine. but Anil agained denied for my laptop. he said, you please come on Monday i.e 12 January 2014 because just now we received new motherboard .so you come on Monday. so i went there today (Monday) for my laptop then Anil told me that which motherboard we have received, its defected. i am facing problem last one month & my working is also hampering . This is not fair ... i want new laptop .. kindly provide me new laptop asap. plz solve the problem

I sincerely request to all who wish to buy lenovo product, please DONT EVEN TRY TO BUY ANY LENOVO PRODUCT. I suffered a lot from there product such as laptop as well as smart phone. I bought laptop from lenovo, after 4-5 months laptop giving continuously trouble, since last 3 months they replace almost all parts i.e. Display, mother board etc but still laptop giving same problem. Customer service is one of the most worse service i ever cam across after Airtel. This stupid fellow doesn't fallow any professional ethics and even they don't believe in customer satisfaction as they are in India. PLEASE DONT BUY ANY LENOVO PRODUCT.

My laptop S/N : YB04541165 was broken on 15 DEC . I submitted my service request to lenovo support and i was given service number : [protected]. I was told that the parts are not available so it will take one week and then engineer would contact me . Every time contacted with coustmer care executives they said it will take maximum two or three days . On 31 st DEC I again contacted with lenovo care and they said engineer will come to my place before 3rd Jan but he did not come. Then I was again told to file a new request . I again requested and got a new service number [protected]. Today is 9th Jan and I have not got the service yet as they are saying it will take some more days . I am not able to use my laptop as its broken . Please kindly do the helpful .

I purchased a laptop of model FLEX 10 -0551 [UB03070101] on 1.11.2014 from EMART FOR YOU PVT. LTD [14-15], Bhubaneswar, Odisha. The computer is found dead[non-functioning] on 6.1.2015. Complain lodged vide toll free no. . I was advised to contact the service centre which is at 120 KM from my residence at Paradip Port-754142. Please take necessary step to replace with a new one immediately. N.KAR Mobile Phone:[protected].

Dear Team, The phone I purchased was faulty from start. Now I have given it back to their service centre in raipur as I received an email from Lenovo to return the handset so that they can process the refund. I submitted the handset to their service centre on 12th Dec & now its over 1 month & no reply from Lenovo. There is no telephone number. All I can do is email & in that email they are just replying thar we will refund you soon...its over a monbth now. I request you to look into this issue & help me fight this back. Below is the original email I sent to Lonovo to express my discomfort with their product. Thanks, Hemang Patel [protected]@gmail.com I had purchased Lennovo P780 in April 2014 from Relience Digital, Raipur, Chhatisgarh. Its been just over 6 month now & I had to submit the phone to your service center 'IT Care', Raipur for 3 times now. Ongoing issue are: 1. Network issue: Phone leaves network automatically 2. Data connection is automatically switched off 3. One point of time its was just automatically switched off Clearly there is issue with this handset & service people have already changed the mother board twice. Currently phone is with service station, IMEI/SN no. [protected] for over 20 days now. (SRIN[protected] & there are awaiting parts from your delhi office for the faulty product. I am tired of going to your service station, which is over 5 km from my resident. I have been very patient on this issue. You know that the product is faulty, I request you to issue me new phone as it is embarrassing to have spent over 16000 rs on the handset, which has hardly worked from time of its purchased. Should you require any more information please contact me on [protected]. I will appriciate if you could take my case on priority. Regards, Hemang.

I had purchased Laptop Z[protected] on 14 Dec 2014 from NoteBook Hub, Pune. Within 1 week I found following issues with 1. Machine shutdown automatically with out any warning and random. 2. Screen gets fluctuate as given in attached screen shoot. After this only one option remaining is hard boot the system. 3. Machine has very slow performance that P4 machine. For same I called Lenovo customer care for same. After follow up also issue was not resolved so I ask for replacement of faulty laptop. After this they logged complaint created SO for verification of issue and asked me to submit report given by engineer and purchase invoice. Now Lenovo team saying that as I raised complaint after 14 days so they cant replace this laptop. Ask me to replace the faulty parts. But why lenovo providing such faulty laptops without any testing. Even while purchase no one told about replacement policy.

I, Ravinder Kumar registered a complaint to lenovo service center on 27th November 2014 with lenovo SO# [protected] The service executive told me that your issue will resolve and we will provide home service with in a week but still I did not get any service They have only one statement that parts are on hold means they are unable to provide parts and service serial no of my laptop YB02051590 model LENOVO Z510

SIR/MADAM, I recieved lenevo vibe z2 pro mobile on 5-1-2015 evening, the handset failed to power on..after several attempts suddenly turned on ..but started heating up excessively upon opening some apps, camera shooting etc to the extent that could not be held in hand..and hanging in between the usage and shutting off and restarting by itself..immediately next day morning i complained to flipkart...and after a long wait i recieved a call...

I had purchased Lenovo S 850 White from Telephone Shoppee, Pune on 31/08/2014. The mobile has Network issue from day one due to which I was not able to make or receive calls even with full network. I used to reboot and it used to start again and the same problem would be repeated. Until and unless somebody trying to reach me would inform me that my mobile is not available or is switched off after which I have submitted the mobile at the Lenovo Service Center at Fourtech Computers, Pune. It’s been 42 days now and they say the problem is with the hardware (motherboard) and they do not have the stock of the same and might come in next week. As the mobile has problem from day one, kindly replace it with a new one and look into the issue ASAP.

I purchased Lenovo smart phone A536 in the month of September 2014 through your online shop. The product was delayed for about 20days. On tracking the product on your website, it was informed that product was first called back from Delhi to Mumbai, when I asked for reason of calling back product; your officer from Mumbai informed that defective product was shipped. Then after 10 days I received product. I think defective set was again delivered to me. From very beginning product’s WIFI was not working. Yesterday I got chance from my busy schedule to visit your service center and today they informed me that board of phone is to be replaced and it will take about 7 days. I want know why company is selling defective sets? Why should I wait for repair? Why defective set was delivered? Why set will not be swapped with new hand set? Wants Lenovo's answer on following points: You have not replied all the concerns raised in the trailing. Why replacement of set is not possible ? This set was defective from very first day ? The battery backup is very low? I am without phone since last 9 days ? What is my fault? Why have not you checked before selling this defective set? I need replacement with new set? I have been cheated and who will compensate me for my all this trouble without my fault

Hi, The reason why I am writing this complaint is.. I had purchased a Lenovo G50-70 Laptop for Diwali and at the time of purchase there was an offer wherein I was supposed to get an extended warranty and a power bank free after paying 1099 which I did. The extended warranty got updated in 2 month wherein it was supposed to be updated in a month which was fine I waited. Now I have still not received my Power Bank wherein it was supposed to be delivered in 14 days of my payment. Now it’s been the 3rd month that i am waiting for it. Many times I have called the contact centre they give me a number to call ([protected]) and whenever I call this number all they say is that it is not in stock and they give me certain date to call back and when I call back at that given date I again get the same response that it’s still not in stock. I have emailed a several times ([protected]@lenovopromo.net) but the company is so unworthy and unprofessional to reply back to my emails or least bothered to keep me updated about the delay. The ticket Number for the offer is 21984. Please look in to the issue as the company is just fooling the customers.

Purchased my Lenovo A516 with lot of excitement through Flipkart in the month of June 2015. To my surprise it went completely dead in November all of a sudden. Went to service center in Pune they said motherboard issue will need to be replaced, asked for 10 days. Approached them after 10 days and realised that they have not done anything and neither they are interested in doing anything for that. Then approached the customer care as well as written mails to service executive director Mr Sudipto Ghosh. He promptly replies to the mail but never taken an action against the service center. I do not know what kind of business policy Lenovo follows wherein they just believe in selling but not on customer satisfaction. Today is 5th of Jan and I am still without my phone managing with a very basic old phone and facing a lot of difficulties. With several follow ups nothing seems to be working.