Lenovo Complaints & Reviews

I Made a purchase of a laptop Costing Rs.38880/- from their Official website on 9th June under the promise of 10% Assured Cashback Upto Rs. 3000/- on UPI Payments (Which was clearly stated on their website). After following up about the Cashback for 2 Months many emails and Chat. I get a reply from their team On 9th Aug 21 that there was no Offer running about the cashback between 8th June to 14 June 21. This is fraud and misleading.

Laptop is worst performing...not even Completed one year. I am not using it on daily basis, even though it is working very slow. Some times takes hours to start. Worst laptop ever...

For last few days none of the 'shift' keys are working. as a result i cannot type any symbols . please help.

My laptop in having sticky key board some of the keys are not functioning properly .

Device name LAPTOP-BSKABMJC
Processor Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
Installed RAM 4.00 GB
Device ID [protected]A4-43E4-AB74-6CB56A148763
Product ID [protected]AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Laptop latest h but on nahi ho raha h

Order No: LWH106150
Order Date : Jul 9, 2021

Invoice No : LWS2021/22-1818

282EY00U7IN-IdeaPad
Gaming 3 39.62cms - Onyx Black

Faulty product shipped despite several complaints no resolution of my complaint. I want refund for my product.

I had a simple power cord problem. I told them I'm willing to play since they acted like money lynching parasites, said we can only help you if you had "Premium service". Then they said even if you pay we can't help. So the only way out is to get a premium service plan for a 150Rs/- cable? I was willing to pay 750 for that cable but they were not willing to arrange or help. Or even offer an alternate solution, their so-called "Team lead" Saya Azim never responded!

I have problem with window which become in activated, and I not have the product key.
2. Some of my keypad just stop

Battary back up issue and key board complaint

My idea slim laptop couldn't been used since the day of purchase. It restarts automatically in middle of work. Lenovo's toll free is good for nothing. The service center guys couldn't fix the issue yet and has been sitting on the issue for 15 days till now.. they are not even ready to replace the useless laptop
No proper response.
We even have an extended warranty. But now i can vouch that Lenovo is a waste of money.

Dear Team,
Some keys of my LAPTOP are not working and even the touch pad / cursor is not working properly ... had been to service center at Lucknow and was advised to register the complaint Online, which I did and was given a reference no "[protected]" ... your support team had done trouble shooting for at least 50 minutes yesterday (25/08/2021), however there was no improvement, lastly I was asked to send file to them( as guided), the file was downloaded but no mail id was provided for sending the file ...

Request to kindly look into the issue on priority

Batch no : PF2AJSJ2
Lenovo V15
Invoice no : ATS/827
Purchase date : 10/09/2020

Lenova Engineer troubleshooted issue, and said motherboard will be replaced on 10th August

No update or response on this ? When will the motherboard be replaced?

5 months passed from date issue reported and still the issue is not resolved.

ticket: [protected]

E15 (Type 20RD, 20RE) Laptop (ThinkPad) - Type 20RD
have having problems with the screen, I have a flashing screen and it looks
like the beeld card computer now 16 months old to young for this to happen
warranty was for a year But in Belgium it's a law that a 2 year warranty.

Hi Myself Sunny Kurhade I had purchase Lenovo Laptop on 09.08.21 but on 12.08.21 laptop is not working i am contacted with Shop which is purchase Laptop he said pls log the complain. I had log the complaint on 12.08.21 the case NO.[protected] but till time problem not resolve.

I have done all procedure from my end already mail to
[protected]@lenovo.com
[protected]@lenovo.com
;

but no one reply me.

I am purchasing this laptop for my new work but we are unable to use this laptop so we are taking laptop on rental basis Rs. 2500.00 for office work use.

it is a humble request pls resolv the my issue.

Thanks
Sunny Kurhade
[protected]

I've received a faulty screen from the desktop that I've purchased from the authorized outlet. Now I am facing the service issues regarding the screen and I am not able to use the desktop. Please take this complaint into consideration as my desktop is still in Warranty period and this is the issue. I have purchased the desktop from lenovo by knowing it's brand value. But the actions of the service provider from gulbarga has made me have second thoughts on the brand. I request you to kindly provide me the information for my product purchased from lenovo

I had buy lenovo laptop in January 2021 and today my laptop is totally off it is not even getting on and when m doing on it is getting automatically shut so I need to service my laptop why it is happening like this

Hi, I'm Ruchi,
I am Lenovo's customer for almost ten years. I just bought the Lenovo Ideapad Gaming 3, core i5 10th gen. it's just been 10 days and I'm facing so many issues in it, the working process is super slow according to a fresh piece but the main issue is its battery life within 2 hours it goes from 99% to 12% which is a huge problem for me because I haven't even used it much and still the system is heating so much.
if you are buying a laptop make sure to take a knowledgeable person with you, who can tell you what to buy, what to not.

I had submitted my laptop to Lenovo service centre for keyboard replacement. They replaced it wuth a non backlit keyboard without my knowledge and refused to change it. details of the event are given below-
Job Sheet No NAD date - STESR2490, AUGUST 02, 2021
Laptop Model - Lenovo Ideapad 510-15IKB

I (SHIVINA AHUJA ) PURCHASED LENOVO LAPTOP FROM -LOTUS ELECTRONICS SUPERMARKET
LAPTOP DETAILS-
INVOICE DATE - 18/9/2020
INVOICE NO - 82R2001348
MODEL - IDEAPAD
SERIAL NO. - SPF28WP5S

There was some problem in displaY( TOP SIDE OF SCREEN MIDDLE -INK LEAKAGE) of my laptop . SENT to the LOTUS STORE (FROM WHERE GOT ASSURANCE OF FUTURE SERVICE SUPPORT)- THERE TECHNICIAN TEAM PASSED THROUGH TO SERVICE CENTER BY SAYING HARDWARE PROBLEM.
Then i sent laptop to - "LENOVO SERVICE CENTER "- THERE MR. PRADEEP PATEL INFORMED ME TO CLAIM UNDER WARRANTY AND TO DROP LAPTOP TO FILE CASE FOR & PROVIDEd A RECEIVING FORM CALL LOGED DATE - 17/8/2021 (service center behind samdareeya mall, jabalpur )

NOTE- I TALKED WITH MR PRADEEP ON CALL THAT DAY AS MY SON & MR BRIJESH (MY STAFF) WENT TO SERVICE CENTER .

BUT NEXT DAY DATED ON 18/8/2021 MR PRADEEP gave me a call & said that there is a damage on right side of the front laptop body . but i denied for as it was not at all at the time of deposite to service center.it was clearly damaged by that particular person only . As i didnt accept that he said ok that i ll fix ..but after fixing also a visible crack was clear .
then i denied to accept laptop in that condition(right pannel break from service center only)l & with in 1 hour 18th he called to receive back my laptop .I asked to send complain details submitted by him .Mr. pradeep ferwarded me my complain details . but it was really shocking to see as i only complained to get coverage for screen top side ink leakage & other right side breakage was service center fault.
BUT Mr. pradeep denied for everything & forced to receive laptop by saying case regected & by saying do watever you want for - either go to complain company or consumer court watever i want (pradeep said) .

THEN I AGAIN CALLED LOTUS STORE
CONSUMER SUPPORT NO(2 TIME) ON FIRST CALL TO CONSUMER NO DIDNT GET ANY RESPONSE - SUPPORTING PERSON CUT THE CALL .
NEXT CALL STILL GOT LITTLE SUPPORT AND I FILED MY COMPLAIN AGAINST SERVICE CENTER - MY COMPLAIN NO IS - [protected].

POINT TO BE NOTED -
1. Mr Pradeep first denied & said he didnt touch the laptop till now when he called next day before filing the case of screen,
but when Mr. Manoj(area head) called him to ask the problem - he said there was an invisible air crack already & as he opened to check it became visilble.(prooved that he opened to check) but in complain from service center he said i am going to open .

2. I have audio recording of phone calls also where
LOTUS STORE TECHNICIANS ALSO CHECKED BEFORE SENDING TO SERVICE CENTER - THEY ALSO DIDNT FOUND ANY BREAKAGE AT RIGHT SIDE THAT IS CLEARY VISIBLE IN PIC SENT ME BY MR. PRADEEP WHEN HE CALLED ME NEXT DAY .IF IT WAS AT THE TIME OF LAPTOP DEPOSITE THAT SHOULD BE THAT TIME ALSO VISIBLE & SHOULD BE MENTIONED IN RECEIVING SLIP ALSO .

SO, THIS IS CLEARLY PROOVED FAULT OF SERVICE CENTER ONLY(RIGHT SIDE DAMAGE.

AT THE END I SHIVINA AHUJA WANTS CLAIM OF DAMAGE HAPPENED BY SERVICE CENTER(RIGHT SIDE BODY DAMAGE)

EXPECTING POSSITIVE HELP FROM YOU IN THIS MATTER .

ATTACHING ALL THE DOCUMENTS, SCREENSHOTS OF CHAT WITH MR PRADEEP, AUDIOS & PIC OF DAMAGED DONE BY SERVICE CENTER & FORWARDED TO ME .

2.

my laptop was damaged from the they told me that they gonna fix that after 4 weeks again when i went over there to collect the laptop my laptop was damaged only they tried to fixed it with feviquick which is of no use. It's been more than 2 n half months now, what to do?? And more over my laptop's is on extended warranty period for another 2 year what if i taken the damaged laptop from them?

The tab was shown to the showroom on 8th August they checked and stated there is no issue. we checked again and noticed that the same issue persist. Further adding to it is the lock down criteria and on line class for children. the same was again shown to the showroom and we had requested for replacement but they stated to show in the service center. We had to wait for the children online class to complete to attend the issue of the tab.
when we checked with the service center and he has stated that it cannot be replaced as it is more than two weeks. if the showroom had not informed us and made us wait to complete the stipulated time. we are really unhappy and unsatisfied by both service and showroom persons for not replacing the tab. further to it it will take 5 days for service which would also hamper the on line class. the intended service is not fullfilled with the new tab which is really unsatisfying.
we would like to get the tab replaced with a new one immediately and make necessary arrangement to replace it during this crisis period. looking forward for a swift response on the same.