Lenovo Complaints & Reviews

i have purchaged a laptop from GT Company as shown my laptop bill,
i have a problem releted to my laptop battery backup.
when i contact to service center for my problem they told me that this laptop has been register with another person, that's why i am attaching my original bill scan copy with this mail,
so kindly register laptop with my name and kindly note my complain and solv my problem as soon as possible.i amtrying it for last 1 month.


details are given below-
contact person(owner) & his no.-

CONTACT FOR MORE DETAIL TO:

RAJEEV YADAV
[protected]

hi, i have purchased a lenovo y430 laptop on 6 may 2009 from gorakhpur under april offer of blackberry 8700v for Rs. 3999only but till date i did not get any phone. instead i got a mail from that whether i can choose the change model of the phone or cash back which i have paid for the processing of the redemption.
i replied for cash back on 31 dec 2009. but still i did not get my cash back. my redemption code is REDAO[protected]. now when i called to OMS bangalore, they insist me to take the phone and sent mail to some people for the acception of the model. when sent the acception mail to them and called after few days they replied that a refund cheque has been dispatched to me from OMS kolkata. and after a week i still did not get anything from them.
are they playing with me?
please help.
ashwini mishra
gorakhpur.
[protected]

I had purchased a lenovo laptop under 3yrs warranty from Mac It solution. After using 1year there has been short serkit in the mother board. when i lodge the complaint I came to know from the customer care of lenovo that according to their data the product warranty is of only 1yr so charges will be applied to repair. To clarify this I sended them the invoice in which it is clearly mention- 3yrs warranty by lenovo but they are trying to avoid. It proves that its either distributors fault or the companys fault. I am tired of calling lenovo customer care and waiting for the response.

Dear Sir/Madam,

I would yo inform you that i have purchased a Lenovo Notebook on December 2009, due to some booting problem i have lodged a complaint and submitted it on 22nd Feb 10 to RT Outsourcing Ltd Lucknow[protected],4069880) but i did not get it back till date. As i asked to them they replied that part of this machine is not received yet. Could you please check the status for the same and send it back to me as soon as possible. i got fed up to call to your customer care but did not get proper response.
your quick response will be appreciated.
Thanks
Prakash Singh
[protected]
Case ID :[protected]
Machine No : CBQ1135753

sir,
we purchased lenovo laptop on 9th june 2008 from ESSEL ENTERPRISES 90/64A Malviya Nagar New Delhi vide receipt no 1844 book no 37 alongwith a scheme of 16 GB pendrive free with the same.
After a few days the pendrive stopped working and as i was in jaipur studying, we could give the defective pendrive after a month only. But till date the same has not been given back to me. Please look into the matter and let me have the same.
Thanks

[protected]@yahoo.co.in
6th march, 2010

I bought a LENOVO IDEAPAD Y330 laptop from ATLANTIC TECHNOLOGIES CHANDIGARH on 24/12/08 for Rs 49,500 and paid Rs 1,700 few days later on RAM upgrade. My machine's Model no is 2269-25Q and serial number EB09724727. After 4-5 months of buying the machine developed a Blue Screen Error which caused the machine to shutdown abruptly and was required to start forcibly from power button again.

I reported to LENOVO, they diagnosed the reason as machine heating and cleaned the FAN vents.
But after around 15 days the problem resurfaced, I reported to LENOVO again, this time they diagnosed the problem as the system FAN wasnt working fine, and they fixed the Fan.

After a month i started getting the same problem again, On reporting to LENOVO they now diagnosed the faulty DVD ROM as the cause, and replaced it. After a month i started getting the same problem again, On reporting to LENOVO they now diagnosed the faulty RAM as the cause, and removed it. Then after few days the problem resurfaced , LENOVO people termed the DVD ROM as the cause again, and DVD ROM was changed for the 2nd time now.

After 20-25 days the Blue Screen Error started coming again, this time They diagnosed the HARD DISK to be faulty and changed it.

Even today i keep getting the same error again, with DVD rom again gone out of order.
So the same error caused Them to change

RAM once
DVD ROM twice
System Fan once
HARD DISK once

And problem stands it is. I am sitting 95Kms away from their service center. Whenever the problem comes in it takes my 2 trips to get the machine serviced, once for Submitting the machine to them for service and second to take delivery of the machine. In last 14 months i have made 8-9 visits to their service center. That has caused me to spend 5-7 thousand Rs for mere getting the machine serviced and that too has come to nothing as the problem stands as it is.

The problem fixing causes me to loose data, time and mental harassment for keep the tensions running for getting the problem fixed. When i asked LENOVO people to replace the machine they said that they cant do this as the issue is repairable. If it was indeed repairable then why didnt they repair it till now for last 6-8 months and made my last 8-9 visits to their service centers come to nothing.

I hope at least consumer forum people listen to my claims. I have receipts for my every visit to their service centers and all the mails from the first day till now.

Thanx !!
Jagpal Singh

Dear Sir,
This is to inform you that My laptop charger is not working and also problem with CD drive,I am contacting many times to Kanpur service centre but they said come with your password and company has not confirm my laptop password till the time.I am mailing to co. from 24th june 2009 but no one is intrested to solve my problem,I am working with multinational co.and due to out of order my laptop, business has suffered a lot.
please find below cited trail mails-

Dear sir,
Kindly lodge my laptop complaints-
1. Adopter is not working
2. If I have inserted CD then many times CD does not run properly.
Kindly attend my complaint urgently.
Regards
Rakesh Pandey

From: Lenovo Eservice [mailto:[protected]@lenovowarranty.co.in]
Sent: Friday, July 17, 2009 4:07 PM
To: 'lenovo service'
Cc: [protected]@eurekaforbes.com
Subject: FW: lap top extended warranty

Dear Keshav
Pls. do need full.



From: RAKESH PANDEY [mailto:[protected]@eurekaforbes.com]
Sent: Wednesday, July 15, 2009 6:00 PM
To: '[protected]@lenovowarranty.co.in'
Subject: FW: lap top extended warranty

Warning-1
Dear ,
I have not received any confirmation regarding extended warranty of my Lenovo Laptop. I was received free extended warranty from Lenovo after bought my laptop.Kindly extend my laptop warranty and confirm.
Regards
Rakesh Pandey

From: RAKESH PANDEY [mailto:[protected]@eurekaforbes.com]
Sent: Wednesday, June 24, 2009 6:39 PM
To: '[protected]@lenovowarranty.co.in'
Subject: lap top extended warranty

Dear sir,
Please find attached scanned copy of my lap top bill and extended warranty papers for your reference. Request you to please enroll my laptop to your document, as discussed on telephone and please send acknowledge copy of the same.
With Regards
Rakesh Pandey

Sirs,
I have Purchased lenovo Y550 laptop on 21/12/09 From Binary systems Jamnagar, Gujarat. Since February 1, 2010, the laptop was not charging, I am not able to use it. I have taken it to sevice lenovo center, but they said that the part will come in 3-4 days, it has crossed 1 month, i have wasted my working hours for this travels 100 km to avail service. When i contacted the service head in delhi there is no proper reply. I am suffering a huge loss because of this and it affects my work.Kindly take necessary action.

Balaji.V
Mobile:[protected]

Hi,
I purchased lenovo Y450 laptop in Dec 2009 and that time lenovo offering some accessories market price value 5000/INR but still after one and half month purchasing and i dont get any positive feedback from my vendor and from Lenovo customer care.
when i consulted from my vendor , he told me that lenovo customer care will send at your present address. i am not able to track status of accessories. Please help me in keep out from this situation.

Regards
Ram Chandra Nagar

I have brought lenovo Y510 laptop on 12/05/2009.When i tried to play dvd it was not reading. My laptop serial no is 430ME-03496 and Model No is 7758.I am working in jaore a place near jodhpur in Rajsthan.I have to visit jodhpur on 20 of this month. Kindly arrange to rectify in this period.

Purushottam kaushik
[protected]

DEAR SIR
MY SMPS IS NOT WORK.PLESE CHANGE MY SMPS

CONTECT NO-[protected]

LENOVO DESKTOP -(5357-1AQ),(ATOM PROCESSOR)(1.6 GHZ),1 GB RAM, 160 GB HDD,DVD RW,DOS
S/NO-L900943
17" LENOVO TFT
S/NO-3M[protected]
I PURCHASE IN
WIZERTECH INFORMATICS PVT LTD
SHOP NO.3, LINE NO 4,BISTUPUR MARKET
JAMSHEDPUR(JHARKHAND)



MY ADDRESS
Q NO-6,T.F.C, OLD BARIDIH, VIDYAPATINAGAR,
NEAR TISCO BARIDIH MIDDLE SCHOOL
JAMSHEDPUR
PIN CODE-831017

Why Lenovo does not come in top 3 brands of computer manufacturer in the world is actually it is very expensive as compared to other brands. I did many inquiries in different dealers and even in their showrooms. According to Gartner (world's leading information technology research and advisory company) currently HP, Acer & Dell are the most promising brand in every aspects of business and customer support.
Here is the link to that site -
http://www.gartner.com/it/page.jsp?id=1279215
And Lenovo has a long way to go to reach in the sky.

I noticed, with same to same configurations of Lenovo laptops in comparison with top 3 brands models the price is quiet high. For example if an Acer model with a particular configuration is priced to Rs.32,000, on the other hand Lenovo with exact or similar configurations will cost Rs. 35,000 - Rs.37,000. So a buyer with common sense will never opt for Lenovo while he can get with same value from Acer. Customers want to buy cheaper products with good quality and not costlier product with poor quality. Interesting features also attract large number of customers.

So I would like to request to Lenovo manufacturers and marketing executives, please put a reasonable price in your products. Look at the top 3 brands and learn something from them. Their products are so uniquely rated and can be affordable in a good time.

Unless you change your pricing policy, I bet, you will never improve your position. And ultimately your company has to be purchased by any other companies.

Lastly, for example if any of your product costs Rs. 25,000 on the other side I can get a HP, Acer or Dell laptop for far better prices with interesting features and newer configurations.

Sir,

I had a problem with my g550 sl no CBQ0319531. I am not able to do the one key recovery as it is showing available space is not enough, maybe due to increased size of hard disk after each defragmentation.

Since last 24 hrs I am trying to get in touch Through the toll free nos but non of the toll free nos published in the official website are working viz[protected], [protected], [protected] and the feedback on service toll free no [protected] where I spoke to Uday couple of time is also not responding, probably blocked intentionally. It seems these two nos [protected], [protected] were also blocked intentionally since I got connected twice yesterday but disconnected after the call was transferred to the technical dept. I have also sent 5 emails to the [protected]@lenovowarranty.co.in and also got disconnected after 3 minutes of STD call to the no[protected]. But no response since 24 hrs.

It seems your toll free nos only works between 12 noon and 5 pm

I had purchased Lenovo thinkpad R61i from Megahertz System pvt ltd lamington road Mumbai on 19 feb 2009.
on the invoice it is written that my system has 3 year warranty, but when i faced some problem and called lenovo for supprot , they say that warranty has expired on 10/9/2009.
I have sent scanned copy to Lenovo and retailer both.
Nobody is helping .
I am suffering from 21 dec2009.
please do help me.

I have ordered Thinkpad on 29th Dec 2009. When I placed the order it stated that the laptop delivery date is 1/6/10 but they have SLA of 15 days. I had to go out of the country so I got my tickets done of 1/15/10. But by 1/14/10 they didn't deliver the laptop I had to cancel my ticket as there would have been no one to pick the laptop. When I called the customer care first of all they disconnected my call many times. I have to call them again and again. Then they said that they can't do anything in this. They can only give me compensation of $28 on this. When I told them as what financial loss I had to bear they simple denied to do anything.$28 cant repay loss of $500. This is heigths of irresponsibility.

They are least concerned. When they are behaving like this before they sold laptop I am concerned how they'll behave after sale of it.

Sir,
I brought a Lenovo laptop model no 3000 G 430 (4152 ACQ) with serial no EB11562012 from Supreme Technologies Pvt. Ltd. 35, Chittaranjan Avenue, Kolkata - 12(Near Indian Airlines City Office) with retail invoice no. STPL/03190/[protected] Dtd 08/05/09, DO no. 3223. Few days back I found some colour line on my laptop, at the time o[censored]sing the product. I immediately contact Lenovo call centre but they did not provide me the case no.. But they argued that this product is broken internally and they will not provide the warranty. Then I went to a service centre, they checked it but they said the same and.they provide me a toll free no for further contact but I never got the response from other end. my laptop never fallen nor intentionally or accidentally damage from outside and the LCD screen cover is intact. I made a complaint on this issue for so many times but i got a negative answer from them. But at the time of checking they did more damage to my product. Before that checking I found only 3-4 lines on both direction (horizontal & perpendicular) on my LCD screen and after that a can’t see anything on bottom portion on my laptop’s screen.So you please resolve this issue immediately.

Thanks & Regards,
Proshanta Roy

Dear sir/madam

My name is Kalpesh Bhanushali. I am a electronic Engineer working in Vadodra. I was travelling form my home town UMBERGAON to VADODRA on 3rd JAN 2010.
Name of the train : Gujarat Express
Train Number: 9011
Coach: D1
Seat: 12
After accuring my seat, i arranged my luggage. Kept my heavy luggage on the rack and a LAPTOP bag on the hanging hook.
On the next stop a Passenger without any bagegs came and set next to me. He was a guy with arround 20 to 21 age with dark complextion. His height approx 5 feet 4 inch. Had averrage long hairs.
Train reached SURAT at arround 10.30am. I had a small nap when train arrived at Surat Station. As i woke up after Train started from surat station i observed that person seating next to me was not there. Within few minuites i observed my LAPTOP bag was missing. I searched it on Upper rack and below my seat. But didn't find my bag anywhere. One of the person asked me what i was searching for. I explaind him regarding my Bag. He told me that the person seating next to me got down at surat with LENOVO LAPTOP hangging on the hook.
By the time surat was long behind. I asked Travelling Ticket examiner for procdure to lodge a complain. He told me to inform GRP at your destination station.
As my destination came i got down at VADODRA & inquired for GRP- Gujarat railway police. It was near platform number 4.
I conveyed the complete story as wrriten here. However Police person seating on the desk told me " Lodge this complaint at SURAT railway staion. As the theft took place at surat its of no use lodging a complaint here at VADODRA".
It was already 2 pm. I thought of going to SURAT next Morning as had some offical work to do.
Next Morning that is 4rt of JAN i went to surat. I inquired about the GRP surat. It was at the walking distance from station. I conveyed the complete story to the Inspector seating there. He told me that " I cant lodge a complain here as U came to know regarding your theft after SURAT station". All my efforts were gone in vain.
Then i tried for RPF surat. However they also told me that it should be informed to GRP.
I thought i will again go to VADODRA GRP and try t conveince him. But they did not entertained me and asked me to go to POLICE CONTROL ROOM and give a wrriten application on the name of SURAT GRP Dept.
Finally i came to know that i could not lodge a complaint anywhere unless and untill i have a JACK or LINK whom i can try for. As this was my first vist to Police station i was shocked to know the hectic procedure to lodge a complaint.
i wish this Consumer Complaint web will help me out. please assure that i am not at all complaing about any Police athority. Just Help me out to find my valuables.

LAPTOP Bag contained folowing valueables:-
1) Silver colour LENOVO LAPTOP N100 3000 model number
2) Check book of HDFC bank on my account
3) Tataindicom Modem SXC-1080 model. S/N EUSC520562
4) Kingston pendrive, Blue colour
5) Laptop and mobile charger
6) my visiting card with contact number [protected], [protected].

My home address:-
Kalpesh Bhanushali
Takashshila, 105, dwing, aashirwad co-op soc.
Dahad road, Umbrgaon, Dist- Valsad
[protected]
my fathers number[protected]

I have a problem with the charger adapter of my laptop (Y series).
I have Onsite Service Warranty till 06 Dec 2010 for reference Serial no. : 77614AQMA5D879.
I logged a service complaint (case ID: L9CV00BL) for the same on 31 Dec 2009.
I got a very poor service response from their HOUSE OF LAPTOPS Service CENTRE chinchwad pune,
First of all the Service Engineer did not know whether my laptop adapter was under the service warranty or not. I have the agreement with me where it is nowhere written that the adapter is not under service warranty. So he told me that he will confirm it from Lenovo and respond as soon as possible, but I got a response only on 02-jan-2010 and that also when I called him for the status. He said they have confirmed it that adapter is in warranty and he will be placing an order on 04 - Jan 2010 as, 2nd Jan is Saturday, 3rd Jan is Sunday, and 4th Jan is the next working day, and from that day it will take another 4 days for the adapter to reach. (In all 10 days is the duration of service resolution), he is not ready to give me a temporary charger till that duration of time so that I can use my laptop. So in all I have to bear with this service response which is very discouraging and non supportive to the laptop users.
The service engineers working are not supportive to the customers, they do not believe in quick resolution of the problem, have a lack of knowledge and are responsible for the frustration and harassment caused to the customer.
.

purchased a Lenovo laptop from Croma, Greater Noida on 1st March 2009. I am working with TCS and currently deputed to Switzerland.

Details of the laptop are :-
Date of purchase: 3/1/2009
Model No: Lenovo Y Series Notebook
Product No: 775792Q
Serial No: MB00517
My laptop fan has started making loud noise just like a bad bearing and its touch pad is getting heated. This is happening since last 3 months. I tried to contact Lenovo Switzerland and I was told that this model is not supported here in Switzerland. I contacted Lenovo India and I was told that laptop would be supported only when I will be back to India. When I purchased the laptop I was made convince that laptop will be supported in any part of the World, but I don't have any thing in written as a proof for that.

This situation is very much disheartening and discouraging. I am very much helpless as I cannot come to India to get the laptop repaired and Lenovo Switzerland is least interested as I didn't purchased this production here. Also the response of the customer care executives of Lenovo India is very disappointing. Every time I need to explain the situation again and again to a new executive and he/she can not find any reference to my problem on their system.

Please go through the attached mails to look into the correspondence I have done so far with Lenovo warranty support in India.

Also when I check online the warranty status, my warranty is displayed as expired and the warranty expiration date is 9th Dec 2009. Pls see below the screen shot.



I have talked to a number of customer care executives for this. Also I have sent the attached mails to get the warranty corrected but nothing has been done so far.

Such a poor response is not expected from brand like Lenovo.

I didn't know where to escalate this and found this blog therefore writing to you.

Regards
Nitin

Sir

I have bought a Lenovo Laptop on January 4 2009. I got 1 year warranty for the product. My Laptop's silver coating around the keyboard and the mouse pad is coming out. I tried to contact customer care of Lenovo many times. They used to respond after a long period. Whenever I mail to customer care, they used to give reply like this. "You will get the reply within two business days" and I never got a perfect reply in time or withing two days.

When I called Customer Care and asked about this issue, they said that this is a cosmetic damage and not a hardware damage and they will not give warranty for this and also they are not ready to tell the remedy for this also. Lenovo Customer Care Service is very bad and behaving in a very bad manner towards customer without a proper reply.

Lenovo is cheating customers in the name of warranty.

They are neglecting issues like this and they are not even ready to tell a solution for my problem. Lenovo is providing a very bad product like this. I feel shame on Lenovo's customer support and for providing me such a quality less product for 35000 Rs.

Please do not allow to continue this towards any of the Consumers.