Lenovo Complaints & Reviews

Sir,
I bought a Lenovo Laptop Y410 last 12.08.2008. I am under warranty period. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

Dear sir,

I am mukesh kumar, sir i am sending my leptop bill page in your ID, and my leptop complaint no.is L8CM00X1, sir i have wrote my complained 22 dec.2008. but now not meet me some response, because sir next month going to my leptop warranty period expire. and sir two times i have gone lenovo service center in jaipur. sir my leptop in Alt key & Dvd Rider are not working at this time.





Mukes kumar saini
jaipur, +[protected]


Thanks sir reply me early,

I PURCHASED THIS BRAND NEW LENOVO LAPTOP 27Q SERIES WHICH IS THE LATEST IN THE COMPANYS RANGE OF LAPTOPS ON 24-10-08 FROM CROMA FARIDABAD.MY LAPTOP GOT FAULTY 0N 9/12/08 SUSEQUENTLY I DEPOSITED THE SAME TO THE COMPANYS SERVICE CENTRE IN FARIDABAD i.e I.T WORLD ON 10/12/08, NOW EVEN AFTER ONE MONTHS TIME MY PROBLEM IS NOT YET SOLVED.ON CONTACTING CUSTOMER CARE THEY SAY THAT THE CASE HAS BEEN FORWARDED FOR LAPTOP REPLACEMENT AND HAS GIVEN ME A REFRENCE NO.ON INQUIRING WHEN WILL I GET THE NEW MACHNINE THEY SAY THE PROCESS TIME IS AGAIN ONE MONTH.NOW I SOMETIMES THINK THAT HAVING PURCHASED THE SO CALLED LENOVO BRAND I HAVE COMIITTED SOME SIN.AND WHAT ABOUT THE LOSS I AM INCURRING WITHOUT THE MACHINE.
I REQUEST YOU TO PLEASE HELP ME IN THIS REGARD.
I HAVE ALSO TALKED TO SENIOR PERSONS LIKE MR SUDEEP WHO HAPPENS TO BE HEAD OF HARYANA OPERATIONS BUT NO SOLID FEEDBACK IS GIVEN TO ME.MY LATEST REFNO IS 5028293.
WITH REGARDS
SUMEET
[protected].
KINDLY SUGGEST WHETHER I SHOULD GO TO CONSUMER COURT AND CLIAM DAMAGES.

Problem : 1. I had purchased the laptop on 24th August, 2007 and few days back laptop battery suddenly stopped working. It does not charge when connected to the system with the AC adapter. The system used to function only with the AC adapter attached. The system was not function on battery alone.
2. Since yesterday the AC adapter also stopped working and machine doesn't start. I had got it checked from Service Center who told that both battery and AC adapter needs to be replaced.

Though I am aware that my machines is "out-of-warranty", I read an article (document ID MIGR-69671 dated[protected] on lenovo website (link given below)
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndo...⇄

It says that such batteries are replaced free of cost till 18 months from purchase. Though Its just been 16 months since my purchase and I complete all the criterias for replacement, Lenovo says that THE PROGRAM ENDED in OCT 2008.
I think this is unfair as they should continue the programme or put a battery recall. Kindly help.

Dear sir,

I(Dinesh Kumar Bharti) want to convey you that my brother Mr. Ranjeet had Purchased a Lenevo notebook775754Q(model no-3000 Y410, S/N EB[protected] on dated 28/12/2007 from "networking electronics system co." Lalbagh Lucknow, (invoice no.NH/2599), (supplier's refrence-2599/07-08).
After 3 months we found some problem in the webcam of the laptop, we immideately cantacted with NESCO to get rid of this problem but they had given us a toll free number on which we were unable to made contact.My brother Ranjeet Kumar is working abroad so he went back for his work & asked me to sort out this problem when i had made contact with NESCO they told me to come after some time I have also cantacted with sevice centre but they also done same thing to me they have done this for many times, after sometime i got busy with my work on 25/12/2008 the webcam was totally stopped i went to service centre on 26th they told me come tomorrow n when i reached the centre on 27th they said that my warranty had expired & refused to see the laptop..
now i m requesting you to please take appropriate action regarding my problem as we have suffered a lot mentally & physicalle due to this.
thanking you

Contact Name-Dinesh Kumar Bharti
Contact Number- [protected]

hi this is sandeep . i bought a lenovo laptop . but they given me only vista drivers. so that i can not get any sound when i am using XP os. so plz send the details that how can i get those drivers.
Thanking u,

my laptop's warranty ended a month ago and few days ago the dvd drive was not reading disks properly. As i went to the support center (Latest Information Pvt Ltd) at bhopal, he told me that charges for getting it right will be 1200 INR. cost for replacement will be 5400 INR. I came back and cleaned it with air blow and it started working fine. Is it worth asking for 1200 for just an air blow?

I have purchased a lenovo desktop 5313 1CQ from Aum Infotech. Vyara on 30 oct. 2008 through the invoice no.7326.The product serial no. is 1S53131CQMB12460. I was told that diwali offer is being given by Lenovo company. I completed all the formality on lenovo web for registering my PC and to claim this so called diwali offer. The redemption code of my claim generated is RED[protected]. I sent all the documents required to claim the gift to channel technologies, Noida . Till date no gift has been sent to me by lenovo. This is very harrashing to me that such a big company also cheat the cutomers.Now i suggest every one not to purchase any lenovo product as the company is big cheater.

sir/Madam,
I had purchased a Desktop pc from a dealer during Diwali. as there is a special offer for buying the PC during diwali .As per the lenovo i would be entitle for free gifts(worth about 4000). after buying the PC i have registered for the gifts by the dealer at website channel-technologies.com, which is a outsource firm of lenovo to supply the gifts. As per the dealer statement i will be intimated at my email id regarding where i have to send the xerox copies of Receipt and orignal cutting of the PC packaging box serial no. till now i have not got any mail from channel technologies, nor any mail from lenovo.when consulted to dealer he told that channel technology is the wholesole authority to distribute gifts. when consulted with channel technologies they refused as the orignal Serial no and xerox receipt not received.they mailed me to consult lenovo further.when consulted with lenovo they refused to talk at this matter saying that u have to read the privacy statement before registering ur PC for gifts.
Can i consider the matter to takeup in consumer court.pls gude me.

sir, i am prince pal, i buy a lenovo laptop on[protected]. i choose two free gift items a fast track titan watch and a philips mp3 player .these two items still not delivered to me. so please try as early as possible delivere these items to my address .my reference code is RED[protected] prince pal address:North Estate Near Nalwa wood works. Bathinda.(punjab)

Give informations on my email_id: [protected]@yahoo.com
I want to know my Desktop Upgradation informations of all parts such as RAM, HDD etc.

Also tell me the Type of Ram whether DDR or DDR1or DDR2 etc.

Informations of my desktop are :-
Machine type:- 8823
MOdel NO.:- 3AQ
Product Family:-Lenovo 3000H
Serial NO.:- L9b3140

when I switch on the computer in minutes or hours it will shut down and showing some error Messeges. One time I format the sistem but the problem still continuing. Pls give me a solution.
Anil

I have purchased Lenovo Desktop from Lenovo dealer Auroma, Vadodara, Gujarat, India (person name Mr Binay Mehta) on 20th October 2008. The details is MODEL No: 5313 2DQ

MODEL S/N: 1553132DQMB1145

Prod Family: Idea Centre K210

Mode No: 57068310

M/C Type: 10010

MTM: 53132DQ

MFG Order: MBNooooo6576

From day one I have been facing problem with the computer specially with the 19inch TFT. After number of verbal and email complains to our dealer he seemed to be not interested. He also stopped giving any reply to our emails . SO we directly approaced to Lenovo company. We called various toll free numbers, paid numbers and also emailed to them.

We also got DOA from their RT outsourcing informing that the TFT is faulty and should be replaced now it is more than a month nothing is being done.
We mail LENOVO people. Send emails to them but people liek any corporate company send emials to their counter part stating "Please look in this matter" No one is bothered even to call us or do anything. We write to Malaysia offfice but they again jsut give us complain number That's it.
I ahve not been able to work from the day I ahve purchased the computer due to faulty TFT monitor. Still under warranty no one is ready to do anything.
I do not knwo what is to be done???????????

(Customer Service Report from RT Outsourciing Baroda dated 14 /11/08, RT Refe No: CI 111308 - 5
Machine Type Model: 19" TFT (4418 -HB1)
Machine Serial No: 5313 2DQ MB 11145.)

Complain NUmber from Malaysia office: 5025194

I am fed up with this LENOVO people. I have lost one of my best UK client

I do not understand what to do

Pls advice


Shefali Chauhan

sir,
i bought my lenovo 3000 N100 laptop in july 2007 n the battery stooped working after 1 yr got over, so i could not even claim the warranty. n i saw many ppl have the same problem with this series. when i tried to replace the battery i was told to buy a new one. could you please help me out with this problem as it is defect in this series itself.

I have purchased a lenovo desktop 5313 1CQ from ITJ retailspvt. ltd. BHILWARA on 11oct. 2008 through the invoice no. 281.The product serial no. is 1S53131CQMB07255. I was told that diwali offer is being given by Lenovo company. I completed all the formality on lenovo web for registering my PC and to claim this so called diwali offer. The redemption code of my claim generated is RED[protected]. I sent all the documents required to claim the gift to channel technologies, Noida on 5th Nov. 2008. Till date no gift has been sent to me by lenovo. This is very harrashing to me that such a big company also cheat the cutomers.

I bought a lenovo laptop but facing problem with the optical drive from the fourth month, most of the people i have met who have lenovo y410 are facing the same problem .I have written many mails to lenovo but no reply they are dumb people they even do not reply your mail.

kindly go through the mails ...

Dear Mr.Amit Gupta,

This email is to confirm I have received your feedback regarding your issue/complain. This feedback has been entered into our Complaints Management Database. Your reference number is 5025309.

I have forwarded your request to the relevant department and they will act on it immediately.In the meantime, please do not hesitate to contact me, should you have any questions.

Thank you.

Regards,

Geetha Kanapathy
Lenovo Care
Lenovo Asia Pacific

http://www.lenovo.com/
Print only when necessary
[protected]@lenovo.com

AU:[protected]
NZ:[protected]
SG:[protected]
MY:[protected]
INDIA:[protected]


Inactive hide details for "amit gupta" <[protected]@rediffmail.com>"amit gupta" <[protected]@rediffmail.com>


"amit gupta" <[protected]@rediffmail.com>

12/01/2008 03:52 PM
Please respond to
"amit gupta" <[protected]@rediffmail.com>



To

[protected]@my.lenovo.com

cc

"eservice" <[protected]@lenovowarranty.co.in>

Subject

Fwd: Fwd: Fwd: Re: RE: complaint



Dear sir,

As you can go through the attached mails...
but I will explain you the issue in detail.

I purchased a Lenovo 410 Y having serial no-EBO6752310
In not more than 6 months my optical drive got down as it was not reading Normal CD's .I got it replaced from the new Delhi service centre

Case Id-[protected]

It again got down in 2 months and i again registered a complaint against case id-L8BH00M3.

The service center replaced it and it even did'nt survived 1 day and was again replaced at my residence .

Now again in 15 days I am again facing the same problem.
I have again registered a case Id with the service center- L8C10091

My warranty is ending on 28th December and i am thinking what will happen once warranty is over.

Because I cant invest more on the optical drive now...

Kindly calculate the cost i will incure if this the trend with the optical drive .

One more issue I have with your Service Center is that the guys who are giving service there are even not technical sound they even do not know the meaning of Why " Dolby digital " is written on the laptop.

Now what I demand Is the warranty extension without any cost for my optical drive.Or kindly tell how will you manage the warranty after 28th December because if you are replacing it today .

And for your kind attention please get details from the service centers that how many Optical drive's do you replace every month .

kindly do the needfull.

Thanks & Regards

Amit Gupta
[protected]


Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Fwd: Fwd: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Fwd: Fwd: Re: RE: complaint

Dear sir,

I have not Got any update from your side and now i have decided to move to consumer court Regarding your sub standard products and services.

Thanks

Amit Gupta
[protected]

Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Fwd: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Fwd: Re: RE: complaint



Note: Forwarded message attached

-- Original Message --

From: "amit gupta" <[protected]@rediffmail.com>
To: "eservice" <[protected]@lenovowarranty.co.in>
Subject: Re: RE: complaint



----- Message from "amit gupta" <[protected]@rediffmail.com> on Unknown -----
To:
"eservice" <[protected]@lenovowarranty.co.in>
Subject:
Re: RE: complaint

Dear Amit,

Thanks for you Positive Reply But, problems have not ended for me . I visited your service centre in Nehru place, New Delhi. and was shocked to listen the answer of you service guys. "That if you will use CD on the optical drive it will again go down ".

If this is the answer I am so sorry give me this in writing or please give me the escalation matrix for grievances.Now I am not concern about the optical drive but I will follow up with you on this issue.

Kindly Send me the escalation matrix for my reference .

My laptop serial no is- EB06752310
PURCHASE DATE- 28TH DECEMBER 2007



On Wed, 19 Nov 2008 eservice wrote :
>Dear Customer,
>
>Thank you for contacting Lenovo Technical Support Center. My name is Amit
>and I will be assisting you regarding the Lenovo product you are using.
>
>We really apologize for the inconvenience caused to you.
>
>As per your email, we understand that you are facing some issue with the
>optical drive.
>
>Kindly provide the complete serial number and model number so that we can
>check the database and assist you further.
>
>In case of further query, please feel free to contact, we will be happier to
>assist you.
>
>You can also contact Lenovo Support at[protected]Toll Free for BSNL/MTNL
>Landline) or[protected] or[protected]Toll Free for mobile except
>Vodafone)
>
>SMS Support No: [protected] (SMS format) <MTM> <Sl.No.> <Problem Nature>
><Name>
>
>Take care and have a nice day.
>
>Thanks & Regards
>Amit Kumar
>Lenovo Email Services | <mailto:[protected]@lenovowarranty.co.in>
>[protected]@lenovowarranty.co.in <mailto:[protected]@lenovowarranty.co.in>
>
> _____
>
> From: amit gupta [mailto:[protected]@rediffmail.com]
>Sent: Monday, November 17, 2008 7:22 PM
>To: [protected]@lenovowarranty.co.in
>Subject: complaint
>
>
>
>
>Dear Sir,
>
>I have purchased a Lenovo 3000 y[protected] Q on 28th dec 2007.
>since then i am regretting on buying lenovo .
>
>I got my CD drive replaced recently and again it has gone down. It has
>become consistent problem and I am thinking what will happen once warranty
>is over . If its Due to use of subgrade parts by lenovo then it is pathetic
>for such an organisation.
>
>Kindly Provide a solution for this inferior quality products.
>

Dear Sir,
This is vide my Reference code number RED[protected] for the Lenovo product which i purchased on 28th October, 2008. As per their instruction, I have already sent all the required documents(as mentioned below) by registry post for availing the free gifts. Kindly note that i had sent the documents in October itself.But i have not yet received any of these gifts which is making me worried because this is one of the reasons why i opted for Lenovo.
The particulars of the Registered(at lenovo site) product are
S.No Date of purchase Model No Product No
1 28/10/2008 Lenovo Y Series Notebook Product Sl No.-775788Q MAA8A2M

Sir, Inspite of several mails, i have no status about my free gifts. Kindly look into the matter.

Regards,

M.R.Meher

Hi
I am sunit kumar vatsyayan working at pune. i purchased Lenovo(Y410) laptop 9 months before in pune itself. Since then i am not able to ride DVD or CD on my laptop i.e. can not make a data CD or copy any thing on DVD, even any DVD or data CD BURN on another brand laptop by nero software or like this software is not running on my laptop.More over the already installed software in the laptop by Lenovo co.for burning or making data CD or DVD is not compatible for this purpose. this is either due to VISTA or any other Technical problem. The same problem is persist in my brother's Lenovo laptop also(same model) as he purchased in Patna. Again i am facing problem to actvate the VERIFACE password.Plz give me the contact no of Lenovo Call centre so that i can log my complain, bcz the no. mentioned i booklet of lenovo[protected] is not working.
kindly provide the necessary and convenient solution in detail as soon as possible so that your brand image couldn't affected.

The following are the details of my laptop-
NAME- LENOVO 3000 Y410 57Q
MACHINE TYPE MODEL[protected]
MACHINE SERIAL NO- EB06753869
contact no- [protected]
Email- [protected]@gmail.com

my lappy is not getting formated with the disc provided by company, its happening since a month, sometimes if he capslock is off, then also it displays capital letters and when we open any folder in a drives of harddisk then all the folders will open.
I m an engineering student in B.V.B.C.E.T. Hubli, Karnataka . i am facin alot of problems as i cannot do the project work due this problem i am undergoing.

Dear Sir,

I have purchased a Lenovo laptop Y410 Model No 7757-87Q, S/N.:-MA A9EYH from Croma Pacific Mall Ghaziabad on 12/10/08. From first week of November my laptop started hanging on Lenovo logo screen and when I restarted it, then it started booting windows. Then I lodged a complain at customer care on 07.11.08. They provided me a case id L8B700GN and told me to go to service centre with this id. I went to Lucknow service centre (Century Computers) on 8.11.08. There I found that the display was also not coming and they told that mother board of my laptop is damaged, so it needs to be replaced. They said that at present they don’t have spare motherboard so they need to forward it to concerned department for spare motherboard. They also told that I would get a new mother board within 5-7 days. I called up service center again on 17.11.08 to know the progress regarding my complain but they told that they haven’t received the mother board yet. I called up call centre also but they also did not gave me any satisfactory answer. I am very much depressed to see the service of Lenovo. I bought Lenovo laptop without any hesitation and only depending on its brand name.

I want to know how long I have to wait. Would I ever be able to recommend the brand name of Lenovo to my Friends and relatives who are going to buy laptop?



Kindly treat this matter extremely urgent.



Your’s faithfully,



Saurabh Gope

Warm Regards,
SILICON SYSTEM & SOLUTIONS
542-Hind Nagar, Kanpur Road,
Lucknow-226012, U.P.,
INDIA
Mb. No.: [protected]