Lenovo Complaints & Reviews

I have purchased the Desktop PC in the month of Jun 2008 from ICON INTEGRATED SERVICES, JAIPUR.

I had lodged the complain two times at ICON and that hadbeen attented.

At present desktop is not opening after switched on the pc and geting start-stop until switched off.

Kindly arrange to set right the pc and give the contact no of customer care.

Regards

Dinesh Prasad
Qtr No-Cs/14
JK cement Colony
Gotan, Nagaur,
Rajasthan -342902
Mob-[protected]

Sir,
I have purchased a Y-410 series laptop with Product No. 77579RQ and Sr. No. MABCC5B from TMC Infoway 22-23, Lajpat Rai Market, Railway Road, Hisar with invoice no. 465 on 3 September 2008. With reference to the Lenovo Registration Confirmation mail, I am sorry to say that I have not received my free gift item i.e. one year free subscription of anti-virus K-7 yet. As per offer I have not received the free gift item yet.

I have purchased one lenovo laptop 6 months back, but the chareger & the battery of this laptop is not working .I have complained so many times but no response from company side .

I had applied for loan against a lenovo laptop and submitted papers at Croma to Bajaj Finance representative on 16.10.08.

The person (Yadvendra) told me that he will inform the status on next day by 3pm.
But at 4pm I made a call and get to know that my loan has not been granted and what I was told that it got rejected by CIVIL.

I want to know the exact reason and nothing could be exactly explained to me. What a funny thing???/

i brought my laptop on july 2007 .My battery suddenly started reduced its backup after a few months.It reduced directly from 65% to 0%...thus turning it off without a warning.Yesterday, my battery has stoppped charging.It now works only on AC power. Wat to do ???...

my web cam is not working.when i click to the lenovo easy capture it seems thats camera "initialitzaion faild, lenovo easy capture closed".i'm sure it is a hardware problem.becuse after seeing this problem i installed my camera driver it was installed smoothly, then i uninstall the camera softwre and reinstall it.but there was no change into that problem.my product model is 7757-42Q and the serial no is MA-7WYB7.pleas submit this coplain and give me my case id as soon as possible.

Sir,

I have bought lenovo laptop model number 3000 C 100 product id 0761D7A from COMPUTER VALLEY DALTONGANJ - 822101 Jharkhand about 3 years ago. But from one month ago I am facing a problem of a lwhite line is appeared on the screen. Here dealer is not at all listening to us. So we now bought new laptop of Dell from Ranchi. What to do please tell us so that we can trust your service and recomend others for your products.

Please take necessary steps to short out our problems or to whom (Your Service head) we should consult.

Also please try to contact us.

Regards
Sapna Tulsyan
[protected] (M)
[protected] (O)
[protected] (R)
[protected] (Fax)
[protected]@rediffmail.com
[protected]@rediffmail.com
Jain Mandir Road
Daltonganj - 822101
Jharkhand

We bought a Lenovo Y410 SNO EB 07996709/MA9W56Z from Madurai -Vetra, on July9, 2008, hardly 45 days passed we noticed rusting of external parts, taken up the matter with Lenovo Bangalore service centre they mentioned there is no claim eligibility for rusting of parts.
Also to mention that BLR service centre opened the lap top and noticed the rusting of parts inside too, having spent Rs40, 000 with in 2 months we are in this situation.
Iam using lap top of different make since 2000 i never had this problem earlier. pl assist us.

Complaint For Lenovo Y410 Laptop‏
Hi,

I am Pallavi. My father had purchased one lenovo laptop from SOFTNET INFOSYS PVT. LTD, PATNA, BIHAR on 09/01/2008. My lenovo laptop S/N is MA-8N05T and Model Name is 7757-54Q. Now, this laptop has very big sound problem. I am very desperate of this. More over what i had heard about the sound quality of the LENOVO LAPTOP is not upto the mark.when I contacted the shopkeeper, They said me the reason of VISTA OPERATING SYSTEM.
Finally, till today i am not satisfied with its sound quality

Now my stand is what's the use of LENOVO in comparision to others.
I have all the receipts with me. I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop

Company : Lenovo
S/N No. : MA-8N05T
Model No.: 7757 54Q



Thanks
Pallavi, Patna.
Contact No. [protected]/[protected].

I am studying in NITIE, Mumbai at our Institute we have purchased near about 50 laptops of lenovo product.
But many of them are defective we have been cheated by this company...
Many o[censored]s facing lot of problem such as net connection, webcam is not working, somebodies touchpad is not working, speed of laptop is too low though having 3GB RAM and 1.83GHz, keyboards some keys not working, hard disk corrupted.
We many times had made phone calls to dealer names Tushar... Every time he is giving assurance that his engineer is going to come and visit...but since 2months everyday many of them are calling but he is not giving service...Just now we have purchased 2 months ago and it is having 3years warranty...
Plz do help us...
As we are suffering...

Kinldy check the mails which is sent to all parts of the world but the problem still presist...
LENOVO products are very CHeap investing on this products its like throwing stones on the SSSSSSSSSSHHHHHHHHHHHHHHHH_______TTTTTTTTTTTTTT.

From: aavin sri
To: [protected]@lenovowarranty.co.in
Cc: Aavin.[protected]@standardchartered.com ; [protected]@yahoo.co.in ; aavin
Sent: Monday, March 24, 2008 1:16 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]

Dear,

Unfortunately i have purchased LENOVO desktop on 10.08.2007 with in shot span i have called customer service several times for locking various complaint as below

1. No Input signal
2. Speaker Noice
3. Mother Board Problem
4.All types of problem *

All these problems not rectified ""YET"" i have invested 34000 rupees in buying this crap, form the day i bought this crap i am facing all these problem. I have spoke to several mangers my issue not fixed. Service center people came to my house several time they took my CPU changed verything still the problem remains. I am not satisfied with the product and customer service eventhough changing mother board 3times still the problem remains the same. we are living in customer oriented world but the product has all types of crap which i havn't seen, if i get a survay for this product i will surely rate ""0"".
Kindly give attention to this Mail if not i will surely file a case/complaint in consumer court.
""IF ANY ONE KNOWS WHAT IS CUSTOMER SERVICE KINDLY LOOK INTO THIS MATTER AND PUT A FULL STOP FOR IT ""

Unhappy customer

P.R. AAVIN SRINIVASAN

From: aavin sri [mailto:[protected]@gmail.com]
Sent: Monday, August 11, 2008 3:11 PM
To: tl.[protected]@rtservices.com; [protected]@lenovo.com; [protected]@lenovowarranty.co.in
Cc: Srinivasan, Aavin
Subject: Fwd: Poor Customer service cheap Quality Mother Board[protected]SK2824)

Dear Ram and team,

i have sent you the chain of mails where i have explained the story for your reference i have given case numbres, Now i got a new problem CPU switch not working as well i want my warrranty to be extended. i spoke several peoples around the world today morning i got call from malaysia lenovo care...kindly give attention.

[protected]
[protected]
[protected]
[protected]
[protected]

From: Srinivasan, Aavin <Aavin.[protected]@standardchartered.com>
Date: Wed, Mar 26, 2008 at 5:34 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]SK2824)
To: Triveni Shetty <triveni.[protected]@lenovo.com>
Cc: [protected]@lenovo.com, [protected]@yahoo.co.in, [protected]@gmail.com, [protected]@lenovowarranty.co.in, [protected]@lenovo.com, lenovo.[protected]@airtelmail.in, [protected]@eth.net, [protected]@vsnl.net


Dear Triveni,

In records shows Planner Board changed once but do you know without proper record they have tried changing planner boards twice they brought 2 to 3 board spending 4 to 5 hrs substituting things once they found it cannot be rectified in my house they took it to the service center which has reflected in records. So try to believe customers rather pointing which is true and which is false.

Dear Foo,

This is how the customers are questioned once they raise any mail/complaint against the product.

aavin sri
To: [protected]@lenovowarranty.co.in
Cc: Aavin.[protected]@standardchartered.com ; [protected]@yahoo.co.in ; aavin
Sent: Monday, March 24, 2008 1:16 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]

Dear,

Unfortunately i have purchased LENOVO desktop on 10.08.2007 with in shot span i have called customer service several times for locking various complaint as below

1. No Input signal
2. Speaker Noice
3. Mother Board Problem
4.All types of problem *

All these problems not rectified ""YET"" i have invested 34000 rupees in buying this crap, form the day i bought this crap i am facing all these problem. I have spoke to several mangers my issue not fixed. Service center people came to my house several time they took my CPU changed verything still the problem remains. I am not satisfied with the product and customer service eventhough changing mother board 3times still the problem remains the same. we are living in customer oriented world but the product has all types of crap which i havn't seen, if i get a survay for this product i will surely rate ""0"".
Kindly give attention to this Mail if not i will surely file a case/complaint in consumer court.
""IF ANY ONE KNOWS WHAT IS CUSTOMER SERVICE KINDLY LOOK INTO THIS MATTER AND PUT A FULL STOP FOR IT ""

Unhappy customer

I’m a student, ... i purchased a lenovo y[protected]AQ laptop in April 2007. up to one year there was ok type ...but as soon as warranty period got over….., suddenly it’s DVD writer stops working and it is not able to read any CD……, my two other friends got lenovo laptop at same time….they r also suffering with same problem ……. I think there is some fault with the lenovo products.
Now we r not recommending lenovo to anybody….any student in Indian institute of science, Bangalore.
There is no any update available for the DVD writer at lenovo website…..
Please don’t purchase laptop from lenovo it is not giving any software with it ……lenovo is fake company no customer care………be careful…..tell to others also please, it is very serious matter for students... say no to “lenovo”……they r exploiting and selling the big “IBM name”

i requst to complain bord teem to brodcast this mail to every one and lenovo also ...

sir, i purchased one laptop y 500 from lenovo india after ten months there was some problem in the L C D OF my laptop i lodged my complaint with the company company told me to approach there service center in dehradun they replaced my lcd
but when after two days when i went thru laptop the back cover of it was missing i complaint to there customer care but of not any use its totally harassement of these mnc's of indian customers pls look into the matter and pls help me out of this problem.regards
tarun anand

I purchased my Laptop model refered in Product name i.e. 7761-4EQ ( Part No. EB1708021 S.No. EB[protected] purchased in Sept 2007.

Problem : DVD Writer does not recognise most of DVDs / CDs specially DVD-RWs, DVD-R's, CD-Rs

Problem Since August 2008.

Unable to visit any service centre of Lenovo in India as out of India. By the time I come to India Warranty will be over.

Laptop does not have USB Booting facility.

I have not recived the free gift as promised to me at the time of purchase.

Selling showrooms (Authorised for Lenovo only) do not care but to send the customers to contact service centres.

Feed-back from Lenovo Forum : more than 50% Lenovo users face the same problem. Lenovo do not have a solution to the problem, as a result user do get proper attention. Specially who can not contact lenovo service centres as Lenovo do not have a electronic complaint registring process.

I am sending my comments here to Inform community to be aware of facts before purchasing lenovo products.

I am unsure of getting free service for the unavoidable reason of being abroad.

PK SETHI

My DVD writer makes noise and gets stuck quite frequently.My laptop is still in warranty period.Now the sound system of the laptop is also not working.kindly help me.
thanking you
Navin kumar

i bought a Lenovo laptop Model No n-7757 Part No- R3N[protected]
Serial No- EB07631877, 62Q on June 2008 from a shop called Datamation in Guwahati, Assam.
Though before bying i was told that the laptop is having configuration of 1GB RAM and 160 GB HDD but after i bought it and bought it home i found that the total herd disk memory i was given is 130GB.
Given the fact that the Operating System takesup 2GB of memory space and the disk partitioning takes maximum upto 1GB space, i should have recieved my memory having atleast 155GB.
but i jst have 129GB as my memory space.
SO i think either i have been cheated on my Memory or they partioned it wrongly which now they refuse to acknowledge.
so in this regard i wud seriously wish to lodge a sincere complain owing the fact that my laptop cost me Rs.41500 to be exact.
Kindly take up the matter at the earliest.
My contact number is [protected]

I have purchased Lenovo laptop Y-410 series two months ago on dated 30.06.08. During the purchasing they told me you will received one antivirus software with this laptop. After purchasing the seller told me, just you registered your product on line and within seven day you will receive the link and you can download easily free of cost the K-7 anti-virus. But till date i have not received any link or any mail from company regarding the same. I have registered this product one month ago at your website lenovowarrenty.co.in. The details are given below.

Date of Purchasing - 30.06.08
Product - Lenovo 3000 Y[protected]BQ
S.No. MA-ALK15
S.No. EBO8629235

The Laptop gets heated up. It becomes so hot I feel irritated putting my hands on the laptop. Putting my laptop on my lap is out of question.

Moreover the body is half black and half Nevy Blue.

Even my CD drive doesn't function properly. The CDs I am able to watch on a desktop gets hang again and again on my newly purchased lenevo.

Appreciate if somebody can address these problems. I am reachable at +91 [protected].

when the cd is inserted some external force is to be applied and at the time of ejecting the cd has to be pulled out.i had also lost the switch in the cd drive.

Respected sir/Madam
I bought my laptop in june 2007 from Shakti Infotech Traders, Hazaribagh, after 6 months I started noticining that battery back up is decreased. I went to the person from whom I bought it because only he could sent it to the service centre which is only in Jamshedpur which is quite far.
But that seller just harassed me and didnot sent my complain in service centre. I also contacted customer care but it was also of no use. Now my warranty period has crossed and my battery backup is only 12 an hour. Now that seller is demanding money for battery replacement, why should I pay for replacement when my complaint was not registered.
Please help in replacing my battery free of cost as it is not my fault as there is no service centre in our town.Otherwise it will give me a bad experience and I will not suggest people to buy Lenovo laptop.
Thanking you
Md. Moazzam
Ph.[protected]