Lenovo Complaints & Reviews

Sir,

I have bought lenovo laptop model number 3000 C 100 product id 0761D7A from COMPUTER VALLEY DALTONGANJ - 822101 Jharkhand about 3 years ago. But from one month ago I am facing a problem of a lwhite line is appeared on the screen. Here dealer is not at all listening to us. So we now bought new laptop of Dell from Ranchi. What to do please tell us so that we can trust your service and recomend others for your products.

Please take necessary steps to short out our problems or to whom (Your Service head) we should consult.

Also please try to contact us.

Regards
Sapna Tulsyan
[protected] (M)
[protected] (O)
[protected] (R)
[protected] (Fax)
[protected]@rediffmail.com
[protected]@rediffmail.com
Jain Mandir Road
Daltonganj - 822101
Jharkhand

We bought a Lenovo Y410 SNO EB 07996709/MA9W56Z from Madurai -Vetra, on July9, 2008, hardly 45 days passed we noticed rusting of external parts, taken up the matter with Lenovo Bangalore service centre they mentioned there is no claim eligibility for rusting of parts.
Also to mention that BLR service centre opened the lap top and noticed the rusting of parts inside too, having spent Rs40, 000 with in 2 months we are in this situation.
Iam using lap top of different make since 2000 i never had this problem earlier. pl assist us.

Complaint For Lenovo Y410 Laptop‏
Hi,

I am Pallavi. My father had purchased one lenovo laptop from SOFTNET INFOSYS PVT. LTD, PATNA, BIHAR on 09/01/2008. My lenovo laptop S/N is MA-8N05T and Model Name is 7757-54Q. Now, this laptop has very big sound problem. I am very desperate of this. More over what i had heard about the sound quality of the LENOVO LAPTOP is not upto the mark.when I contacted the shopkeeper, They said me the reason of VISTA OPERATING SYSTEM.
Finally, till today i am not satisfied with its sound quality

Now my stand is what's the use of LENOVO in comparision to others.
I have all the receipts with me. I don't know whom to contact but I am sure if you people take up my request forward I surely get positive response from them. Please find the below details of Laptop

Company : Lenovo
S/N No. : MA-8N05T
Model No.: 7757 54Q



Thanks
Pallavi, Patna.
Contact No. [protected]/[protected].

I am studying in NITIE, Mumbai at our Institute we have purchased near about 50 laptops of lenovo product.
But many of them are defective we have been cheated by this company...
Many o[censored]s facing lot of problem such as net connection, webcam is not working, somebodies touchpad is not working, speed of laptop is too low though having 3GB RAM and 1.83GHz, keyboards some keys not working, hard disk corrupted.
We many times had made phone calls to dealer names Tushar... Every time he is giving assurance that his engineer is going to come and visit...but since 2months everyday many of them are calling but he is not giving service...Just now we have purchased 2 months ago and it is having 3years warranty...
Plz do help us...
As we are suffering...

Kinldy check the mails which is sent to all parts of the world but the problem still presist...
LENOVO products are very CHeap investing on this products its like throwing stones on the SSSSSSSSSSHHHHHHHHHHHHHHHH_______TTTTTTTTTTTTTT.

From: aavin sri
To: [protected]@lenovowarranty.co.in
Cc: Aavin.[protected]@standardchartered.com ; [protected]@yahoo.co.in ; aavin
Sent: Monday, March 24, 2008 1:16 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]

Dear,

Unfortunately i have purchased LENOVO desktop on 10.08.2007 with in shot span i have called customer service several times for locking various complaint as below

1. No Input signal
2. Speaker Noice
3. Mother Board Problem
4.All types of problem *

All these problems not rectified ""YET"" i have invested 34000 rupees in buying this crap, form the day i bought this crap i am facing all these problem. I have spoke to several mangers my issue not fixed. Service center people came to my house several time they took my CPU changed verything still the problem remains. I am not satisfied with the product and customer service eventhough changing mother board 3times still the problem remains the same. we are living in customer oriented world but the product has all types of crap which i havn't seen, if i get a survay for this product i will surely rate ""0"".
Kindly give attention to this Mail if not i will surely file a case/complaint in consumer court.
""IF ANY ONE KNOWS WHAT IS CUSTOMER SERVICE KINDLY LOOK INTO THIS MATTER AND PUT A FULL STOP FOR IT ""

Unhappy customer

P.R. AAVIN SRINIVASAN

From: aavin sri [mailto:[protected]@gmail.com]
Sent: Monday, August 11, 2008 3:11 PM
To: tl.[protected]@rtservices.com; [protected]@lenovo.com; [protected]@lenovowarranty.co.in
Cc: Srinivasan, Aavin
Subject: Fwd: Poor Customer service cheap Quality Mother Board[protected]SK2824)

Dear Ram and team,

i have sent you the chain of mails where i have explained the story for your reference i have given case numbres, Now i got a new problem CPU switch not working as well i want my warrranty to be extended. i spoke several peoples around the world today morning i got call from malaysia lenovo care...kindly give attention.

[protected]
[protected]
[protected]
[protected]
[protected]

From: Srinivasan, Aavin <Aavin.[protected]@standardchartered.com>
Date: Wed, Mar 26, 2008 at 5:34 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]SK2824)
To: Triveni Shetty <triveni.[protected]@lenovo.com>
Cc: [protected]@lenovo.com, [protected]@yahoo.co.in, [protected]@gmail.com, [protected]@lenovowarranty.co.in, [protected]@lenovo.com, lenovo.[protected]@airtelmail.in, [protected]@eth.net, [protected]@vsnl.net


Dear Triveni,

In records shows Planner Board changed once but do you know without proper record they have tried changing planner boards twice they brought 2 to 3 board spending 4 to 5 hrs substituting things once they found it cannot be rectified in my house they took it to the service center which has reflected in records. So try to believe customers rather pointing which is true and which is false.

Dear Foo,

This is how the customers are questioned once they raise any mail/complaint against the product.

aavin sri
To: [protected]@lenovowarranty.co.in
Cc: Aavin.[protected]@standardchartered.com ; [protected]@yahoo.co.in ; aavin
Sent: Monday, March 24, 2008 1:16 PM
Subject: Poor Customer service cheap Quality Mother Board[protected]

Dear,

Unfortunately i have purchased LENOVO desktop on 10.08.2007 with in shot span i have called customer service several times for locking various complaint as below

1. No Input signal
2. Speaker Noice
3. Mother Board Problem
4.All types of problem *

All these problems not rectified ""YET"" i have invested 34000 rupees in buying this crap, form the day i bought this crap i am facing all these problem. I have spoke to several mangers my issue not fixed. Service center people came to my house several time they took my CPU changed verything still the problem remains. I am not satisfied with the product and customer service eventhough changing mother board 3times still the problem remains the same. we are living in customer oriented world but the product has all types of crap which i havn't seen, if i get a survay for this product i will surely rate ""0"".
Kindly give attention to this Mail if not i will surely file a case/complaint in consumer court.
""IF ANY ONE KNOWS WHAT IS CUSTOMER SERVICE KINDLY LOOK INTO THIS MATTER AND PUT A FULL STOP FOR IT ""

Unhappy customer

I’m a student, ... i purchased a lenovo y[protected]AQ laptop in April 2007. up to one year there was ok type ...but as soon as warranty period got over….., suddenly it’s DVD writer stops working and it is not able to read any CD……, my two other friends got lenovo laptop at same time….they r also suffering with same problem ……. I think there is some fault with the lenovo products.
Now we r not recommending lenovo to anybody….any student in Indian institute of science, Bangalore.
There is no any update available for the DVD writer at lenovo website…..
Please don’t purchase laptop from lenovo it is not giving any software with it ……lenovo is fake company no customer care………be careful…..tell to others also please, it is very serious matter for students... say no to “lenovo”……they r exploiting and selling the big “IBM name”

i requst to complain bord teem to brodcast this mail to every one and lenovo also ...

sir, i purchased one laptop y 500 from lenovo india after ten months there was some problem in the L C D OF my laptop i lodged my complaint with the company company told me to approach there service center in dehradun they replaced my lcd
but when after two days when i went thru laptop the back cover of it was missing i complaint to there customer care but of not any use its totally harassement of these mnc's of indian customers pls look into the matter and pls help me out of this problem.regards
tarun anand

I purchased my Laptop model refered in Product name i.e. 7761-4EQ ( Part No. EB1708021 S.No. EB[protected] purchased in Sept 2007.

Problem : DVD Writer does not recognise most of DVDs / CDs specially DVD-RWs, DVD-R's, CD-Rs

Problem Since August 2008.

Unable to visit any service centre of Lenovo in India as out of India. By the time I come to India Warranty will be over.

Laptop does not have USB Booting facility.

I have not recived the free gift as promised to me at the time of purchase.

Selling showrooms (Authorised for Lenovo only) do not care but to send the customers to contact service centres.

Feed-back from Lenovo Forum : more than 50% Lenovo users face the same problem. Lenovo do not have a solution to the problem, as a result user do get proper attention. Specially who can not contact lenovo service centres as Lenovo do not have a electronic complaint registring process.

I am sending my comments here to Inform community to be aware of facts before purchasing lenovo products.

I am unsure of getting free service for the unavoidable reason of being abroad.

PK SETHI

My DVD writer makes noise and gets stuck quite frequently.My laptop is still in warranty period.Now the sound system of the laptop is also not working.kindly help me.
thanking you
Navin kumar

i bought a Lenovo laptop Model No n-7757 Part No- R3N[protected]
Serial No- EB07631877, 62Q on June 2008 from a shop called Datamation in Guwahati, Assam.
Though before bying i was told that the laptop is having configuration of 1GB RAM and 160 GB HDD but after i bought it and bought it home i found that the total herd disk memory i was given is 130GB.
Given the fact that the Operating System takesup 2GB of memory space and the disk partitioning takes maximum upto 1GB space, i should have recieved my memory having atleast 155GB.
but i jst have 129GB as my memory space.
SO i think either i have been cheated on my Memory or they partioned it wrongly which now they refuse to acknowledge.
so in this regard i wud seriously wish to lodge a sincere complain owing the fact that my laptop cost me Rs.41500 to be exact.
Kindly take up the matter at the earliest.
My contact number is [protected]

I have purchased Lenovo laptop Y-410 series two months ago on dated 30.06.08. During the purchasing they told me you will received one antivirus software with this laptop. After purchasing the seller told me, just you registered your product on line and within seven day you will receive the link and you can download easily free of cost the K-7 anti-virus. But till date i have not received any link or any mail from company regarding the same. I have registered this product one month ago at your website lenovowarrenty.co.in. The details are given below.

Date of Purchasing - 30.06.08
Product - Lenovo 3000 Y[protected]BQ
S.No. MA-ALK15
S.No. EBO8629235

The Laptop gets heated up. It becomes so hot I feel irritated putting my hands on the laptop. Putting my laptop on my lap is out of question.

Moreover the body is half black and half Nevy Blue.

Even my CD drive doesn't function properly. The CDs I am able to watch on a desktop gets hang again and again on my newly purchased lenevo.

Appreciate if somebody can address these problems. I am reachable at +91 [protected].

when the cd is inserted some external force is to be applied and at the time of ejecting the cd has to be pulled out.i had also lost the switch in the cd drive.

Respected sir/Madam
I bought my laptop in june 2007 from Shakti Infotech Traders, Hazaribagh, after 6 months I started noticining that battery back up is decreased. I went to the person from whom I bought it because only he could sent it to the service centre which is only in Jamshedpur which is quite far.
But that seller just harassed me and didnot sent my complain in service centre. I also contacted customer care but it was also of no use. Now my warranty period has crossed and my battery backup is only 12 an hour. Now that seller is demanding money for battery replacement, why should I pay for replacement when my complaint was not registered.
Please help in replacing my battery free of cost as it is not my fault as there is no service centre in our town.Otherwise it will give me a bad experience and I will not suggest people to buy Lenovo laptop.
Thanking you
Md. Moazzam
Ph.[protected]

Dear Sir,

I have purchased a Lenovo 3000 Y500 Laptop, Serial No MA-6NR8R, Model No 77614EQ, P/N No - R3PY37916912 during Sep 2007.
There is no disply of DVD Hardware Drive so it is problem occured that, the DVDis not working and Disk does not access in computer that means no disk found error . You are requested to look in to the matter and send your rep to correct the problem.

With regards

Vishnu goel

I have a lenovo laptop which is out of warranty. Its internet connectivity through wired LAN was not working so I submitted the laptop to IBM kolkata service centre at L&T Towers, Camac Street, Kolkata. They took a draft money of Rs. 1684/- which they told as non-refundable but at least I was assured that my laptop is in safe and able hands and soon enough I could get it working. Its to be mentioned here that I am a b.tech student of IIT Guwahati and I come from a humble background. The laptop was on an educational loan. After 3-4 days of their investigation they told me the cost of repairing is Rs. 21000 as the motherboard needs to be changed. I asked if some alternative repairs could be made or do they have any sugesstion about how to make the LAN working, they plainly said 'no' even after I told them that I am a mere student. I withdrew the laptop and started looking up at other shops where I found a simple hardware device costing only Rs. 350 and my problem was solved.
This is how IBM a.k.a lenovo in Indian market robbed me of Rs. 1684 without giving me any service. If they say that we can not possibly investigate for free, then I expect some sort of solution to my problem in return of my payment. They made the rules of advanced non-refundable servicing charge and by this means they are robbing the Indian markets.

We can not let them carry on like this... CAN WE ?

Hi I have purchase my lenevo laptop in patna 6 month back, I have already charge 8 hour perday to lenevo y series but my laptop is giving only 30 to 35 minutes back up only i am fed up with this problem.I use to visit your local service center at SP VERMA ROAD, PATNA AND BYTE SHOPEE CDA BUILDING.But no one given me proper response.

plz solve my problem.
thanks and regards
kumar raj
customer service
vodafone essar spacetel limited.
Bihar
cell-[protected]
email-kumar.[protected]@vodafone.com

Dear Sir,
This is bring your kind attention that i wish to make a complaint against LENOVO service and its bad management style. I have bought a lenovo laptop model no 2049 42Q series, 5 days ago by local dealer M/s balaji computech dated 6.5.08 bill no.196. I had registered a complain against its display problem at Raipur lenovo service center its id is [protected] dated 11.7.08 more than 20 days passed yet I have not received...

Sir/Madam,
I bought a laptop Lenovo 3000 Y[protected]Q Laptop ON[protected] from GBS SYSTEMS & SERVICES PVT.LTD, K.K.NAGAR, CHENNAI-600078.
And i got mail from Lenovo like this (Thank you for your interest in Lenovo PC. We will get back to you
shortly. For any further queries, please quote this reference code
number RED[protected] in order to redeem a 3/3 yr warranty upgrade +
Wi Fi router.

Regards,
Lenovo Customer Care

Afterwards i didn't get any response from Lenovo. I checked junk folder in my E-Mail also. So what can i do. & how can i confirm my gift. pleasereply me as soon as possible. I wait for your reply

Yours faithfully

Lokesh raja.J

R/sir,

I have purchased a Lenovo Laptop model No. Y[protected]Q on 07/11/2007 from Columbia Computer, Ludhiana (Punjab).

in above model there are some problem in DVD Writer.

please lodge the my complaint and give me complaint no.

Thanks & Regatrds,

Yamuna Prasad
[protected]