Lenovo Complaints & Reviews

Lenovo MT-M- 8823-3CQ — Power Supply Not Working

Dear Sir/Madam
I sri. Sushant Kumar,
I Purchese a Lenovo Desktop PC, before 3 monts, I am not satified with your prouduct. PCs pawor Supply not working/burnt


Please do it first

thanking you
sushant kumar

Check your stars... Some PCs don't go well with its owners if there is a mismatch in horoscope. Try buying a new PC at an auspicious date.

lenovo computers are one of the best computers in world.

i use h3000 series, i want to know ram configuration
for upgradation

i buy lenovo 3000H series with lcd screen
it start difficulty from day one
and they change my cpu which is more worst than the first
no input
restart problem
we have to take some serious axn against lenovo
lenovo ki to maa... ki...#####$$$^^*******

I purchased a destop of lenovo whose detail are MONITER CRT LENOVO 17 inch flat 1n[protected] DesLen 4EQ-L926891 and it is purchased by name Mr. B Prasad. I purchased it on 8-jan -2008. and after just using for 1yr and 8 months it start giving problem. Its problem is that itsscreen is vibrating. Your service man came to see and he told that picture tube is having problem and if I do MC then he will repair it ad will give 1 yr warrenty, its ok. But if computer of such a big company will start giving problem in such a short time then why should we purchase such a scrap. I needed proper action against it and some compansation in repairing charges with proper warrenty.
I HOPE YOU WHOULD TAKE PROPER ACTION

i have sent you the chain of mails where i have explained the story for your reference i have given case numbres, Now i got a new problem CPU switch not working and also tell me the lenovo service care number of Hyderbad, Andhra pradesh, India

i have started facing the same prob lem after 1yr 5 months picture is highly unstable.
EVEN I NEED SOME COMPENSATION I DIDNT EXPECT SUCH THING FROM LENOVO

Maine lenovo liya 8cq mehshana se 10 baar restart hota hai 3 baar company wale ayye lekin problem vahi ki vahi hai meri ray hai ki lenovo kabhi mat lena
My name Rajya Devabhai B. Mo.[protected] E-mail rajya.[protected]@gmail.com

use h3000 series, i want to know ram configuration
for upgradation
My name is chetan khalwal. Mo.[protected] E-mail [protected]@gmail.com

i use h300h, i want to power supply
my machin type-8823
model.no-3cq
serial no-l98h441
so plz hellp me

my name arun kumar
my id arun.[protected]@yahoo.co.in

Please suggest us the solution.

It's a good model overall but the writer has let it down. I am having the same problem even after changing it once. If anyone can suggest me any other writer compatible to the model LENOVO 3000 Y500 7761 4EQ then plz reply me. My email-id is hrd.[protected]@gmail.com.It'll be very helpfull of you.

lenovo laptop 3000g410 — warranty recovery

complaint
(1) No display
(2) Writter dead
(3) battery dead
(4) Speaker dead

I have punched my complant in lenovo costumer care & refrence id is [protected]
My laptop serial no. is = EB07766802

Regards
Mr. Keertiraj thakur
contact - [protected]
[protected]@gmail.com

I have purchased Lenovo Desktop k- series two months ago on dated 27.10.08. During the purchasing they told me you will received one 2 yr warrenty & a coloured printer of cannon as two Dowali gifts. After purchasing the seller told me, just you registered your product on line and you will receive the gifts within one months. But till date i have not received any mail from company regarding the same. The details are given below.

Date of Purchasing - 27.10.08
Product - Lenovo Desktop M. 53131CQ
S/No.MB09943

lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution

lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution

lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution

lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution
lenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollutionlenovo desktop 8bq Driver vega, sound, len, and complited driver and problam sollution

IBM Technology — ConTact For Support

We inform all customers of IBM/Lenovo please Contact Mr. Tarik Khan for any type of solutions, query, support. IBM Certified Engineer Mr. Tarik Khan Who is work in IBM from one year .IBM find he was the best engineer in IBM.

Regards
IBM Global Services Limited
Contact Details
Er. Tarik Khan
+91-[protected]
[protected]
E-mail- [protected]@live.com
[protected]@usa.com

I know he was best engineer because he was solve my big problem.My engineer was not solve this problem but mr. tarik was good engineer. I am Bless You

Lenovo — Default Machine sold

I have brought lenovo machine G560 serial no CBQ3729097 on 19 Jan 2011 from Chrome ,Pune at 5:37 PM.. From 1st day ,the laptop unexpectedly shutdown after 10-15 minutes. I made a telephonic complained to lenovo customer care and I was provided with reference no [protected] and lenovo executive told me to take machine to service center.I brought it to Service center on 21 Jan at law college road,Pune and i was told that motherboard is defective and it needs to be replaced.I was not provided with any service report as i had complained through phone and executive told me same reference no will be valid for this complained.

i emailed lenovo warranty care about the issue and told them to provide me a brand new laptop as the existing one is defective machine. and i dont want replacemnt of motherboard in my existing machine. I had emailed them scanned copy of my invoice number also.

They provide me a new reference number 5082745 and told me tey will get back to me in 2 days. I again tried to email them and call them but got no proper response every time they said concerned person will give you a call but i've not recived any call regarding this .
I'm totally frustrated by calling lenovo warranty care again and again and require your help to resolve this issue and provide me with a new laptop.

Lenovo — Wrong operating system

from deepak kumar [protected]@gmail.com
[protected]@lencare.co.in
[protected]@in.ibm.com
Fri, Aug 5, 2011 at 11:36 AM
Re: Fw: Wrong operating system
gmail.com

Dear Sir/ Madam

My ref. [protected]...When i way buying my laptop i was told that i will get windows 7 home premium but when i purchased the unit and open the box at my home i found it is windows 7 home basic .......and i am quite unhappy because the store guy gave me wrong information and i was asked to contact tech support for further assistance ....'
, now i also called in tech support many time and one guy told me that he is going to send a technician at my home to get the o/s replaced ...but when i called in 2nd and the 3rd time they keep on transferring me to different deptt. and every other person is giving different opinion and answer to my question ,,,,i want to know when the o/s of computer will be replaced ....i also got a mail staying that contact consumer deptt. when i called then the lady from there told that it is to the correct deptt. to deal with this issue ...i m really tired and unhappy with this kind of support, and this put a very wrong impersonation for the technical support or the the other people those work with the true heart because of some guys other technician also get bed impersonation, i m really upset and i have in home or on site support a tech should come to replace that ASAP...or else i will never buy leneovo or IBM product in my life
if possible i write the same to co-corporate office staying this thing

My no:[protected]
alternate number: [protected],my home:[protected]
thanking you
with regards
deepak kumar

My friend forwarded this message to Lenevo customer care support, Please do the needful ASAP
Thanks...

Even my CD drive doesn't function properly. The CDs I am able to watch on a desktop gets hang again and again on my newly purchased lenevo.

Also The Laptop gets heated up. It becomes so hot I feel irritated putting my hands on the laptop.

I have lenevo Y410, moreover the body is half black and half Nevy Blue.

Appreciate if somebody can address these problems. I am reachable at +91 [protected].

I had purchase the Lenova laptop. I also firmly believe that the life of lenova laptop batteries are very less which makes lots of inconvieniece. Infact I noticed battery back up is decreased within six months. which was subsequently replaced. Again replaced battery start showing the same sign of deteriotion within six months and got deterioted completely within 9 months. This untimely sign of deteriotion lead to subsequent complaint and request for replacement of battery to higher authority without any positive result. This has given me very bad experience and can suggest people not to buy Lenovo laptop as one can buy good quality laptop with same amount with good services than Lenova.

i have also purchased lenovo laptop from jamshedpur in march 2007 and the battery was completely dead in may 2008 and i could not get a new battery anywhere and warranty was also over.
i am facing a big problem due to this. the battery is not giving a single second back up.

i will advise everybody not to purchase lenovo laptops.

lenovo y500 notebook — dvd writer not working

i purchased my laptop in oct 07.since than my dvd writer has stopped working for several times.i got it replace 2 times during the warranty period.last time i got it replace in august 08.but now again it has stopped working.n my laptop is also out of warranty.its reading dvd but not cd.and its not writing cd or dvd.please help.

I have purchase a lenovo y500 laptop before years my dvd writer is only read original cd/dvd and not read all cd/dvd. i tell my problem to lenovo distributor he try to clean lens by lens cleaner dvd. but it is not working please tell me a solution of this problem on e mail- er.[protected]@gmail.com

Lenovo Laptop — dvd writer not working

The DVD writer is not working of my laptop.It is not read CD/DVD.
I sent to warranty letter in your website(subject-l8g100bk) . I can not contact him so reply as early as possible.in my ID([protected]@gmail.com)

R/sir,

I have purchased a Lenovo Laptop model No. Y[protected] on 29/07/2008 from land mark infonet private limited, New Delhi (Delhi).


I have some problem regarding DVD ROM .
Problem is that it is not detecting a Blank Disc.
Please give me a Proper Solution ASAP.

waiting for Reply..

i really agree with i am facing te same problem.whenever i lodge complaint against it they change my dvd writer.at least 4 times they change my dvd writer bu problem is still the same..

now 5th time its happening that whenever i write a dvd it shows that th written disc is blank

but in other computers its shows the data i have written..

what to do with it tell me...???

DVD Writer Problem
R/sir,

I have purchased a Lenovo Laptop model No. Y410-7757.

in above model there are some problem in DVD Writer.

please lodge the my complaint and give me complaint no.

dear sir,
this is regarding my lenovo laptop i have bought this laptop on march 2nd 2008, and since iam facing this problem i have given so many complain regarding my DVD writer is not reading all the dvd it saow sometime the dvd or the cd is blank even if i try it in some HP or sony laptop it run very comfbly. i have given this copmlain, even i have takn this laptop to service centre and thay are telling me to download the softwere from google, sir if this kind of attitude dose lenovo is than iam sorry to say this company is not at all intrested in constmr problem.
plz give me the solution.
thank you

I have a laptop of lenovo ...model name - 3000 Y410, Model type-7757-54Q and Machine Serial No - MA-8LZ8L... In this laptop so many time i went to service to change my ODD...but after changing my ODD it is not working after 5 or 10 day... i think 6 or 7 times i have change my ODD.. I have so many receipt of my ODD which i have change it..So give me the solouting what to do .. i Have Completed my warranty ... and the thing is that my ODD is not working...


Your's Faith full ;
DHRUB KUMAR
Cont No-[protected]

i purchesed y[protected]Q
On 26-10-08 and im facing the same problem of odd .i have replace it 2 times in service center.but again it is not reading dvds what should i do?

hi sir

it is right that DVDwriter is creating a problem. i am also a customer of this company & i am also facing same problem. sometimes we feel ashamed because of our laptops.

Hello,
I bought Lenovo Y[protected]Q a 2 years back and My DVD Rom was replaced a year back due to erroneous disc reading, but just after 5 months it was replaced the same problem continued even with the newly replaced DVD Rom. The Rom Provided with Lenovo Laptops are not a good product and there customer service is also not satisfied. I have paid a lot of money for this Laptop but this quality of output is pathetic compared to other competitor like Dell, Apple and Sony product, atleast these product are costly and have a good satisfaction.

It is time for Lenovo to rethink on their customer servicing policies. or get ready to be DOOMED !!!

i want to complain about my laptop keyboard

i want to say hat my laptop's keyboard is not working properly so i want you to change it or you repair my keyboard because my keyboard is on guarantee my laptop model no is G500 and my serial no is CB22800245, BC NO IS[protected]

i have purchased a lenovo Y500 laptop in 22nd september 2007 and i had dvd writer proble that i have solve with the help of lenovo sevice center but now i have another problem that about my laptops battery life it gives only 1 hour back up after being fully charged .i plug off it after it becomes fully charged every time i charge it but the problem is still; i face this problem since 2 m onths before

i have purchased a lenovo 3000 G410 laptop in Feb 2007 and i had dvd writer problem (Its not read anyone cd or dvd). i face this problem since 1 months before

i have bought my laptop in august 2008, and witin 3 months i have visited service centre 4 times my laptop's mother board has changed once now again due to some problem service centre again changing mother board.
my laptop is
y-410
model no.7757-8CQ
serial no.MAAMYCR
IM VERY FRUSTRATED FROM THIS THING
i want my laptop replaced...

LENOVO / IBM — DEFECTIVE LAPTOP/ POOR SERVICE

I am Sarode Pradeep purchased the lenovo (B40 model[protected] laptop computer from KLASSY Computers Kothrud on 30 june 2010 within 1 and half month there was problem.now we are perceiving that only defective product being sold.

We submitted the complain to Klassy on 4 th august and thereafter we lodged the case under supervision of Klassy by case I'd [protected] On 8 th August 2010.

Till date we are not getting the proper response from anyone.From Klassy i received number of mr narendra (Asst sales manager) who was aware of the case and one of responsible executive of lenovo but yesterday when we phoned to mr.Narendra evening surprised with his remarks that Laptop is not with him and you have to contact the service department.


Since last wk I am being given to understand that it ie under testing . Really I am not able to understand that what a high tech testing is this ?

As I have purchased this laptop for presentation of my sons for Bpharm exam and due to delay from lenova end the whole purpose got defeated . I really not expected this type of poor service from the company like LENOVA./IBM

I Requested Mr Narenda, Assistant sales manger for expediting the repairing of my laptop since last 3 days he promised that he will issue the credit note but on 2/8/2010 at about 6.25 pm he refused to give any help and told that you have not purchased the same from ME and if you want you can complaint against LENOVO

This is cheating done by Mr Narendra as he only had sent the laptop to Klassy in front o[censored]s. and promised every time to Klassy computer that he will look in matter.

If in reputed company like lenovo /IBM no one care for customer how one can reliable for their products.

Almost month is completed neither the service center nor the sales person concern about customer satisfaction.


--
Pradeep Y Sarode

Action Please







Dear Ajay/Simon/Lenovo Team,



For the First time I am send complaint to ConsumerGrievance and will take matter forward Due to No conclusive Action.



Please Escalate matter to higher authorities.....Mr. Ajay.



I think Meeshu is Shamless & Useless Person.

Mr Meeshu dont even Read Mail, I think lenovo should Fire Mr.Meeshu , not able to understand customer need.


Dear Sir, Reminder 3

Replacement of defective lenovo laptop …..
Sr. no. CBQ3315318
Model G550
I doubt you Read my previous mail properly Mr.Meeshu jain ! !
It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my laptop.

When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.

I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.

Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?

Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.

Thanking you

Deep Vyas.
[protected]
[protected]
pl confirm that you got this letter






--- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:


From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
Subject: RE: Reminder 2......Urgent
To: "'Deep'" <[protected]@yahoo.com>
Date: Wednesday, 23 February, 2011, 5:56 PM


Dear Mr. Deep Vyas,



Greetings !



I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.







Yours Sincerely,
Meeshu Jain
Lenovo Care India I
:: meeshu.[protected]@lenovowarranty.co.in

Disclaimer
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.



From: Deep [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 23, 2011 3:08 PM
To: meeshu.[protected]@lenovowarranty.co.in
Subject: Reminder 2......Urgent





--- On Wed, 23/2/11, Deep <[protected]@yahoo.com> wrote:


From: Deep <[protected]@yahoo.com>
Subject: Meeshu jain Reminder 2......Urgent
To: "Meeshu Jain" <meeshu.[protected]@lenovowarranty.co.in>
Cc: [protected]@in.ibm.com, [protected]@in.ibm.com, [protected]@lenovowarranty.co.in
Date: Wednesday, 23 February, 2011, 1:08 PM


Dear Sir, Reminder 2

Replacement of defective lenovo laptop …..
Sr. no. CBQ3315318
Model G550
I doubt you Read my previous mail properly Mr.Meeshu jain ! !
It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my labtop.

When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.

I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.

Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?

Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.

Thanking you

Deep Vyas.
[protected]
[protected]
pl confirm that you got this letter

--- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:


From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
Subject: RE: Meeshu jain Reminder 2......Wake up
To: "'Deep'" <[protected]@yahoo.com>
Cc: [protected]@in.ibm.com, [protected]@lenovowarranty.co.in, [protected]@in.ibm.com, [protected]@in.ibm.com
Date: Wednesday, 23 February, 2011, 11:17 AM

Dear Mr. Deep Vyas,


Greetings !



I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.



Dear CC team>> Kidnly take it forward for a resolution.





Yours Sincerely,
Meeshu Jain
Lenovo Care India I
:: meeshu.[protected]@lenovowarranty.co.in

Disclaimer
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.



From: Deep [mailto:[protected]@yahoo.com]
Sent: Wednesday, February 23, 2011 10:18 AM
To: meeshu.[protected]@lenovowarranty.co.in
Cc: [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com; [protected]@in.ibm.com
Subject: Meeshu jain Reminder 2......Wake up







[protected] Forwarded message[protected]
From: Deep Vyas <[protected]@gmail.com>
Date: Sat, Feb 19, 2011 at 12:15 PM
Subject: Reminder 1
To: [protected]@in.ibm.com

Dear Executive, Urgent



I am Deep Vyas from Mumbai laptop S/N No- CBQ3315318.I am really disappointed to say that the product G550 model Lenovo notebook is really giving me lots of troubles.Finally after lots of technical help by the Service center visiting thm twice but did not solve my problem,i have Decide to make a Request for a Replacement.My OS gets crashed every now and then and have to load one key recovery often,which deletes all my data in machine have tremounds waste of time and loss in bussiness coz of data loss.

Have lenovo given One Key Recovery Option as they knew this product has such problem often,is this model defective?Please assist me to replace this model and get me a New Lenovo Model Not G550 .



I am hereby attaching the service Report From the Service Station.



Please send in reply urgently.



Regards,

Deep Vyas,

[protected]

[protected]





[protected] Forwarded message[protected]
From: Deep Vyas <[protected]@gmail.com>
Date: Tue, Feb 22, 2011 at 11:28 AM
Subject: Re: Fw: Reminder 1
To: Lenovo Consumer <[protected]@in.ibm.com>
Cc: meeshu.[protected]@lenovowarranty.co.in, [protected]@lenovowarranty.co.in



Dear Executive, Reminder 1

I am really unhappy by the customer care ! Is Lenovo customer Care Shut Down? I am mailing Lenovo Team from 1 Week, i was been told to get a positive reply in 24 hrs!!Still hoping for the feedback from you.


Regards,
Deep Vyas
[protected]
[protected]


On Mon, Feb 21, 2011 at 12:33 PM, Lenovo Consumer <[protected]@in.ibm.com> wrote:



Sir,

Customer is not getting any reply from customer care.

Request you to please look into this case.


Thanks and Regards
Ajay
Lenovo Technical Support.
Toll Free # :[protected]
Email : [protected]@in.ibm.com



----- Forwarded by Sriranga Km/India/Contr/IBM on 21/02/2011 12:21 -----

Lenovo
Consumer/India/Co
ntr/IBM To
Sent by: Ranjan [protected]@lenovowarranty.co.in
Prabhat1 cc
[protected]@gmail.com
Subject
19/02/2011 14:38 Fw: Reminder 1










Hi Team,

Please look into this case.

Customer is not ready for service and asking for replacement.



Thanks and Regards
Ajay
Lenovo Technical support

Lenovo India / IBM — Delivered defective laptop

To whom so ever it may concern,

A laptop by two big brands, Lenovo and IBM, has very efficiently managed to tarnish their reputation in my eyes. Not only have these brands rubbished their own claims of “customer service” but they slashed their own credibility as multinational brands. Not the kind of behavior that you would expect from such brands after they have taken away one’s laptop and refuse to fix it and send it back. There is no internal co-ordination between the two brands. As an alert consumer, I have taken the time to simultaneously follow-up on both the brands and surprisingly both their stories regarding my laptop’s service don’t match.

This recent ordeal began barely two months after I received a serviced laptop with a new motherboard and screen. On May 28th again my laptop malfunctioned and the service guy confirmed that the screen needed to be replaced. Optimistically I gave away the laptop and was promised a return on 31st May. Today, a mere change of screen has been snowballed into another enormous problem. The dire line every customer cringes to hear, “Mam, there is a problem with your motherboard so we will have to replace that as well.”

May I ask, how does a two-month old motherboard start to fail? What kind of second hand, depleted motherboard did these guys insert when it was repaired in March? How obvious can their delinquencies get! If they mentioned somewhere on the box that in Lenovo we will make your customers utter fools, probably I wouldn’t have brought it. One could probably find god, but getting in touch with Lenovo or IBM on the other end of a phone line is impossible. Firstly, contact numbers mentioned on their corporate website don’t work and if at all you do manage to get through to someone, they will merely keep you on hold for hours but never transfer your call to their seniors. IBM on the other hand tops the list because when I was at my wits end and threatened the IBM customer service guy with a consumer court complaint, he said, “Yes, go ahead.”

As you can see I have taken his “go ahead” very seriously and fired away on my first leg of bad-mouthing the two companies. It is preposterous that the two companies would make any customer run around in circles to only get the service he paid for. This step-motherly treatment has got out the devil in me. If we customers don’t buy your brands, let me tell you, you will probably end up in shambles. As an irate customer, I wouldn’t recommend these two brands to any soul, unless and until the latter gets some cheap thrill in getting into Lenovo and IBM’s shenanigans. Another revelation, my laptop is still under a warranty period, it is not even a year old! So imagine if this were to happen after that, perhaps I would have to bury it six feet deep.

Some Lenovo and IBM guys I encountered during my ordeal -

Vishwa, Customer-service, IBM (The go ahead guy)

Gopi, technical guy, IBM (Showed some kind of interest but nothing materialized)

Vaibhav, APL Solutions, Authorized service centre in Mumbai. (At a loss of words, always. Should stop using the rehearsed script)

Priya, APL Solutions, authorized service centre in Mumbai. (An exhaustive list of excuses)

Nerulkar, owner of APL Solution. (I think he is a fictional character.)


Complaint logged on[protected]
Order No: [protected]

I got a Lenovo G505s (purchased from U.S.) as a gift from a relative. The laptop worked fine for the first six months, but started giving a lot of problems since January. Following are the details.Nature o[censored]se:The laptop is used mostly at home.Used for hardly 1-2 hours everyday.It hasn&#039;t been used while travelling or when out of station.It&#039;s used mostly for Internet surfing, light gaming, and regular personal use.It&#039;s been used all this while with the pre-installed Windows 8 (upgraded to 8.1).The Problem:(After smooth functioning for six months)The first thing I noticed was a clicking sound around the hinge area while opening and closing the lid.Secondly, a couple of keys on the keyboard were hard to press.Windows 8.1 after a regular update failed to go past the login screen.The laptop began overheating and turned off very frequently.Trips to the Service Center:As the laptop is covered under International Warranty, I took it to the nearby service center on Senapati Bapat road Pune. The service executive, adrressed my problem as I told him about the hinge and the keyboard issue (the OS and overheating problem wasn&#039;t present then). He checked the specs of my laptop, filled a form with all the details including but not limited to the memory, hdd capacity, serial number, and collected equipment. I handed the laptop over to him. He said he&#039;ll have to order the keyboard from Lenovo, and also informed me that the hinge problem would not be covered under regular 1 year warranty. This is because it is not an internal part, and is only covered under an accidental warranty plan (which my laptop wasn&#039;t covered under).I requested him to replace the keyboard as soon as he received a new one, and give me a call once it was done. I also enquired about replacing the hinge part, to which he said that I had to replace the entire upper case of the laptop which would cost around rupees 5000. I was shocked upon hearing this, and denied to repair the hinge at that moment. The laptop has never been dropped or roughly handled, still this issue. I denied to pay, and asked him to simple get the keyboard replaced for time being. He agreed.After a 4 day wait, I got the keyboard replaced. I collected the laptop, and checked the keyboard, which was fortunately functioning properly. A few days later, Windows showed up an update, and downloaded it. The update required a restart to be completely installed, so I restarted the computer. Windows showed the status o[censored]pdate post restart. However, after successfully installing the update, when I tried logging in using my Microsoft password, it simple showed the rotating icon, and didn&#039;t actually login at all.That&#039;s when I visited the service center the second time. I discussed the problem with the service executive, who readily agreed to fix the problem but informed me that this too wasn&#039;t covered under warranty, and would be chargeable. I paid rupees 500 to get the OS reinstalled. I got the laptop 2 days later, without the drivers. I was frustrated, and told the service executive that I would install them myself.I took the laptop home, installed the wireless network driver, and opened Internet Explorer. The moment I typed in the address bar, the computer abruptly shut down. I booted it all over again, but it again shut down half way. I tried booting a couple of times more, but to no use. The next day, I revisited the service center (took a half day from office), and notified them about the new issue. They said, it might be the heat fan this time which created the problem. I also said that the laptop was working fine before, but the service representative didn&#039;t show any concern. He asked me to submit the laptop once again, and said he would install the drivers and order a heat fan from Lenovo.Also, I noticed that Windows activation failed. This meant that it wasn&#039;t a genuine Windows 8 which was preinstalled. I communicated this as well to the service executive. But he said, as the laptop was purchased from the US, the OS cannot be restored in India (for which I was charged Rupees 100). I argued but to no use. The laptop remained in the service center for two weeks. There was no feedback or response from the service center. I had to call several times to enquire, to which I always got the response, &quot;Sorry sir the part (heat fan) isn&#039;t here yet, we&#039;ll inform you once it&#039;s received&quot;.The next day I visited the service center, and collected my laptop. I told them to inform me once the part had arrived. It&#039;s been two days since I&#039;ve done this. I tried the toll free helpline, but the people there seem more like counsellors, and only try to console you.If anybody actually responds to complaints posted here. Please ensure that my complaint is considered.

Lenovo — Upgradation and

I want to update my lenovo A6000 in to lolipop android version because my current version speed very slow and when i install a app in mobile its go into off mode and hanging problem and when i use internet continuous its hits problem.

lap is not working

my laptop is not working after 2 day's bcouse the laptop gives me dump system error plz handele my complaint as soon as possible and do it urgently ...

Hussain,

Below given is the weblink that will help you to register with Lenovo:

http://www.lenovowarranty.co.in/productregistration.asp

lenovo ROCKS...

enjoy:
M![protected]@

I already complained for my lenovo y series notebook 3000. I don't get any kind of responce from service center or any where. my complaine no is "L8CO00JJ". My complain is past one week and two days not any responce from service center. service center address is Room no=301, 3rd floor ShyamCenter Exibition road patna.sir please personaly attent my problem.sir i bought the laptop only one month ago
your service is very poor.phone no "[protected]".

hello
same here, cant register, bought PC in india.please help
thanks

sir,
I had bought a lenovoY410 notebook on 26th July 2008.From there onwards the audio dj function is not responding.Is extra speakers are needed for the working of it?Also some weeks before the RAM got complaint.Now its the warranty period for it.so can i replace that RAM to a new one?I am waiting for your suitable reply to this.

my 512MB RAM WAS REPLACED BY 256MB RAM BY AN AUTHORISED DEALER
OF LENOVO. PLZ TAKE ACTION.

dear sir,

i purchage i lenovo laptop Y410 in 31 march 08,

last 02 month's my DVD drive not working properly, then i visit our ahmedabad service senter his not answare me properly. my 01 year's woranty is complet this march'09.

please tak any action on urgent basis.

yagnesh shah
+[protected]

Dear Sir,

My webcam is not working when i open the easy capture it shows "initialitzaion faild, lenovo easy capture closed". i have install & unistall it so many times but get nothing.Then i format my laptop, then also nothing then i think is there any problem in operating system.Now i have used xp, vista & 7 but nothing, then what's the problem, Please mail me the solution

i m not able to play mp3 cd on audio dj of lenovo y410. pls help.

lenovo 3000y410 — issue of assured gift

hi sir..

i purchased Lenovo 3000 y 410 this year january 2008.i was assured of gift PHILIPS MP3 Player along with laptop.but since past 11 months i being enquiring about my gift but nothing was given except assurance that they will give me in few weeks.. this saying few weeks passed to 11 months but i did not get my gift.. Asked my local dealer also dealer in Bangalore but no use.. can u please help me out in this matter.. it will be kind if i get my gift since it was auured gift along with my laptop..

thanking you sir
dr.m.ravi kumar

hello sir
i had purchased a lenovo 3000 y410 88q.
there r some problems in my laptop plz give better service, bcz my laptop is in warranty.
in my laptop dvd writer or reader is not working and at the time of starting is creates some sound.
i had purchased this laptop from itj retailer.by the help of this i had complained this problem on 5-1-2009, and i got a case id-l918006q.
plz solve my problem as soon as possible

Dear Sir/Madam, I was purchaged a LENOVA Laptop, now i need upgradation of my laptop RAM. So plz advise that how to upgrade It.

SERIES OF LAPTO IS 33Q(I was purchaged in Rs. 21500.00)

I am still waiting for you reply.

My E-mail ID: [protected]@yahoo.co.in
Mobile no. 91 [protected]
New Delhi, India.

THANKS AND REGARDS
RANJAY VERMA

When I insert CDs or DVDs in my DVD writer and starts reading the CDs or DVDs, it creates sound which increases constently.The sound is like that something inside is misplaced and they creates the sound.

Kindly provide me the possible solution.

Configuration:
Lenovo 3000 Y[protected]Q
Processor: Intel T5250 Core 2 Duo 2.50Ghz
Ram: 1GB DDR2 533Mhz
DVD Drive: Matshita DVD RAM UJ-85JS

Dear Sir,

I purchaed Lanovo 3000 Y500 in oct. 2007, it's Dvd r/w not working correct, it's not read any local cd or dvd it only read orignal cd or dvd, it's cyber link power to go software not making or write any image or date cd. it do as 5 month after purchasing.

what I do plz give me best service or idea as soon as possible.

thaking you

regards
Priti Gupta

lenovo 3000y410 — CD/DVD not working

Sir,
I bought a Lenovo Laptop Y410 last 12.06.2008. I am under warranty period. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

Regards,
Nageswarao

lenovo 3000y410

CD/DVD not woking
Sir,
I bought a Lenovo Laptop Y410. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

Regards,
Neeraj

CD/DVD not woking
Sir,
I bought a Lenovo Laptop Y410. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

Regards,
Anshul

I bought a Lenovo laptop Y410.But my CD/DVD device can't read and write any CD/DVD.So what can I do?

my cd/dvd writer is not working properly

Lost my lenovo k3 note

I have lost my lenovo k3 note with 2 sim airtel ([protected] and reliance ([protected]) on date 17/06/2016 so i want to block my phone and trace if possible
last reacharge on reliance is rs 125
my alternate no is [protected]

I want to request my refund