Lenovo Complaints & Reviews

I have placed the order for lenovo tab on 17th may 2020 from their website. I am trying to track my order status, but i am unable to get any information since,

I have ordered it online since lenovo committed to deliver it within 8 to 10 days.

1. The number they provided to track the order is getting disconnected while waiting for a service representative. Tried more than 20 times, no luck.

2. The email id provided in the website is bouncing.

3. Tried the alternative email id but no response.

4. There is a view order status option in the website but that doesn’t work either
5. Not able to contact post sales lenovo team
6. Pre sales team have no idea.. When it will be delivered.
7. I have asked them for cancellation of my order.. But they didnt responded.

I am completely lost since i have no clue on what is happening with my order and when can i expect the laptop!

We have purchased a lenovo think book on 20th january 2020 with sr. No. Lr0blr6n. Now, the screen has some issues which can be seen in the attachments. As the customer care is not working much on call. We have coordinated with them for the repair with request no. [protected]. This is an internal issue with the screen so it has to be replaced in warranty without any charges because it's not damaged. Lenovo india is asking for charges now but it has not fallen or damaged by us.

I recently bought one legion laptop 2 months ago and it's now not charging. I have complained about this and it's been 2 weeks. They are showing very irresponsible behaviour, and I have called multiple times. I was supposed to give my exam on June 15th for my online test and had all my submition files in laptop and I wasn't able to access it. You call it premium care, but doesn't do anything which shows premium. It's more than 2 weeks now and I still don't know that when will I get my parts and laptop will start working.

I have ordered a laptop and order number is #[protected] from https://lenovo.com/in on 7th may 2020 but had no update till 25th may 2020 on order status. After 2-3 emails got a reply as a product will take more than 4 weeks, before placing the order i had chat with sales executive on lenovo.com/in at that time sales executive committed to delivering in 4 weeks. After a few of my emails, i got a reply that lenovo will provide 3% cashback, then...

Sir,
I am very much regret to inform u that, i have purchased lenovo ideapad 520 laptop on[protected] from specturm at guwahati, assam at rs. 68, 999/-from date of putchased i can able to use my laptop for a few days because first time my all data lost due to hdd coruption, again after some months my keyboard panel have to change due some key not workjng and now from today i. E.[protected] mh laptop doesnot turn on. So i can say from the date of purchase i am able to use my laptop only for few hours due to its frequent disturbance.
I think the laptop i had purchased was manufacturing defect product. So it creats lots of problem whenever i am going to use it.
So sir it is my request kindly replace my laptop because such costly laptop i have bought but can not use it due its frequent disturbance.
Otherwise i have to complain on consumer forum.

I have placed the order for lenovo laptop on 18th may 2020 from their website. I am trying to track my order status, but i am unable to get any information since,

1. The number they provided to track the order is getting disconnected while waiting for a service representative. Tried more than 20 times, no luck.

2. The email id provided in the website is bouncing.

3. Tried the alternative email id but no response.

4. There is a view order status option in the website but that doesn’t work either
5. Not able to contact post sales lenovo team
6. Pre sales team have no idea.. When it will be delivered.
7. I have asked them for cancellation of my order.. But they didnt responded.

I am completely lost since i have no clue on what is happening with my order and when can i expect the laptop!

I have ordered it online since lenovo committed to deliver it within 8 to 10 days.

Dear sir/mam,

I have placed order for lenovo laptop on dated 10th may 2020 but after placing, there is no update from lenovo for shipment details till date (14th may) i would request to share the details as soon as possible. Laptop model & order details as follows:
Order no: [protected]
Date: 10th may 2020
Amount paid: inr 42, 117
Model: ideapad s340

I purchased a laptop on 2 june'20. On 8th. June'20 they cancelled my order with deduction in money. I purchased laptop in rs. 27249 and lenovo has refunded rs. 25251 without any reason. I called several time but no phone call answer. Also i dropped an email very irresponsible team in lenovo. Till tiday they have not given the reason why the amount is deducted.

Pathetic service. My advice not to purchase any stuff from lenovo.

Let the issue should be to management level.

I have ordered a lenovo tablet from lenovo's official website. It was mentioned that the same would be delivered within 10-12 business days. This order was placed on 4th june 20. I have been sending emails asking for dispatch details since then, there is nil response. I need support. My money is stuck with lenovo and the device is an immediate requirement too.

Since i had brought the mobile in 2018, i have been facing one or the other problem. I had been to service center for changing battery and even then i had issues. Now my phone is auto restarting and is in a boot loop, and as many complained in the lenovo forum, that it is a motherboard problem. My phone is as good as dead fromay 29th 2020. Wonder why these chinese companies are even allowed to make such crappy phone's and make the lives of customers miserable. Either release parts, so that at least customers can repair it from there end. If this was us or any european country, many people would have sued lenovo and a lawsuit would have been filed for compensation.

I have placed the order for lenovo laptop on 2nd of june from their website. After making full payment. I am trying to track my order status, but i am unable to get any information since,

1. The number they provided to track the order is getting disconnected while waiting for a service representative. Tried more than 20 times, no luck.

2. The email id provided in the website is bouncing.

3. Tried the alternative email id but no response.

4. There is a view order status option in the website but that doesn’t work either

I a completely lost since i have no clue on what is happening with my order and when can i expect the laptop!

I have ordered it online since lenovo committed to deliver it within 8 to 10 days.

Lenovo Ideapad Laptop 530S was purchased from Vijay Sales on 23rd March 2019 with Windows 10 version 1909, Home edition.
This laptop camera is not working and when contacted Lenovo, they fooled around for 10 odd days with troubleshooting steps and no follow ups and no appropriate support. After contact Microsoft, Microsoft confirmed that the camera installed is for Windows 7 and is not supported for versions beyond windows 7.
When this was communicated to Lenovo and i asked for a laptop replacement, Lenovo denied laptop replacement as per their policy.
But Lenovo has committed a fraud by selling a Windows 10 laptop with a camera for windows 7.
I seek lenovo, to replace the laptop at earliest. I do not want parts to be replaced to my laptop.

Hello lenovo, i placed order on 26th may (Order#[protected]). It was supposed to be shipped within 24 hrs and was supposed to be delivered within 7-10 working days. Then you guys revised the delivery to 10-12 working days. First i was given explanation that your mumbai warehouse is being sanitized because of covid. Then i was given email address - [protected]@ndslindia.com, it seems no one monitors this mail address. Then i was provided me customer care numbers, which doesnt work. Then i was told laptop is not in stock (Then why the order got placed??). Today i spoke to lalit, and he is saying laptop will be shipped from delhi or kolkata but they do not have any courier guy with them (It was supposed to be shipped today as per their site). This is the first time i am purchasing lenovo laptop from official website and i feel cheated. I will never ever recommend anyone to purchase a lenovo laptop from official website. Better to buy from amazon or flipkart, as lenovo do not provide any after-sales. Lenovo customer care team are not even sure when the laptop will be shipped or delivered. Seems lenovo is just earning the interest from customer's order! Dissapointed!!

Hi team,

My asset serial no: pf137nj7 under onsite adp warranty for 1 more year as of today.

I understand that in current covid situation the things are delayed but it should not take more than 2 months to repair a laptop.

My laptop gon faulty on paril 15th, i raised complain to lenovo support and they identified that the motherboard is faulty. They placed request for parts. The parts got delayed that i understand due to covid.

Now as per my s o no: [protected] the required parts got delivered to local noida service station on may 27th, 2020 at 10 am.

Till from this day i am following up with lenovo team to service my asset. Within noida local there is no restriction of movement, i also stay in noida at sec 121 which never came to containment zone no vasea found in our society. So what the problem for lenovo executive to come and change the part.

I guess around 27th also i recieved a call from mayanks it solutions pvt ltd and they said thry are alligning an engineer for repair. I got this call on morning and no one came till yet, on the same evening i called them again and to ky surprise they said the part is not yet delivered. Then why i got the call and why the service order is saying part delivered.

All hopes are lost not sure when my laptop be repaired.

Turning to this forum now for help. As i am innit industry to effectively work from home i need my laptop. Forced to go to office during these lockdown period due to this.

Best
Karandeep singh

I ordered for a laptop and a bag on april 18. Today i got only the bag, where i paid 66k for both. They are not at all responding over mail/phone or chat. After dispatching the bag, my order was updated to shipment complete.

May lenovo laptop ખરીદી કરેલ હતુ લૅપટૉપ ચાલુ મા બ્લેક સ્ક્રીન આવી જવું, ગણી બધી જાત ની errors આવે છે એપ્લિકેશન નથી ચાલતી ચાલુ એપ્લિકેશન બંધ થઈ જવી લેપટોપ ખરીદી કર્યા પછી અઠવાડિયા ની અંદર વિજય સેલ્સ મા લેપટોપ બતાવયુ હતું પણ બરાબર જવાબ આપ્યો ના હતો અને અપડેટ કરવું પડશે એમ કહયુ. અપડેટ કર્યા પછી પણ issue સોલ ના થયો આવી રીતે ચાર થી પાંચ વખત ગયા પરંતુ issue સોલ્વ ના કર્યો

I've purchased an ideapad on 23rd april. After learning on 2/5/2020 that they would not be able to ship on 3rd may, i promptly send a mail to [protected]@ndcommerce.com about cancellation of my order and received a reply from them as well about processing my refund

I'm still awaiting my refund and today suddenly i get a bluedart delivery with the ordered laptop. This is despite my to and fro communication from them regarding

Lenovo desktop power on issue.

Lenovo v530s-071cb
Model no:s2h600
Serial number:pg01pxm2

Address:
V. Malinidevi - branch manager,
Muthoot fincorp ltd,
28a, taj theatre complex first floor, dharapuram road, udumalpet,
Tiruppur (Dt)-642126.

Contact number:
[protected]
[protected]
[protected]
[protected]

I placed an order for thinkpad last january. The promised delivery period is 4 week, but the item is still not delivered. They are selling the same product at a discounted price and not willing to offer the same discount for my order. I requested cancellation thrice (February, april and may) and they never accepted any of them. All my tickets with ndcommerce were closed by their customer service executive without resolving.

Oder id: [protected]

I placed an order with lenovo india early this month only to be informed that they cant fulfill the order due to covid as of now. I clearly understand that, as the delay was for over a month i requested them to cancel the order and issues the refund. They are not doing that, i have even started to pay emis to my bank for something i dont have. I need them to cancel the order ans issue a full refund right away

Order id :[protected]
Email id :nishant7. [protected]@gmail.com