Lenovo Complaints & Reviews

I brought lenovo k5note few months back through flipkart, in the month of july, and i'm facing hell lot of issues with battery.. Kindly help me with a solution.. I tweeted this to lenovo and they suggested me to restart phone in safe mode and check, and then after turning on in safe mode fingerprint hardware isn't working and my battery issue has not resolved.
Phone is still in its warranty period.
If i'm still not able to find a solution from u people then i don't mind going legally through consumer court.

Date of incident 25/2/2018
Number [protected]
This is asif raichur i have lenovo z2plus 4gb ram 64gb rom with dual sim from past few days im facing the problem is cell phonne touch pad is not working properly first the problem was ocured in january visited authorized service centre in hubli, problem got solved but the same problem i faced on 25/2/2018 on 26/2/2018 again visited the service centre again updated for 2days cell worked smoothly and again on 28/2/2018 same problem visited service centre on 1/3/2018 and returned the same and now today im facing the same problem
Service centre persons are not registering the problem in computer just they are writing manually in the job card. Please resolve my issue at earliest as soon as possible

I have purchased lenovo ideapad 320 (Model 80xv)
There have some problems during setup
I have tried windows 7 professional 64 bit and 32bit also
Wondows 10 professional 64 bit and 32 bit also

Touchpad doesn't work
Cant be detected properly

If i have tried to call flipkart they says me out tech support have call u and visit to troubleshoot but all technician called me from company's number and said me to install teamviewer to take action

But how can i do install the teamviewer app without mouse support

Lenovo had fraud with all customers
And flipkart also support him...

Please check order number and status of my calls..

Flipkart order number : od[protected]

Please i need refund my money

Please see the attachment of windows unfortunate restarts and mouse not work

I gave my lenovo k5note to authorized service center of lenovo in trivandrum karamana, karali plaza..2week before.. They try to tease me.. They ask as to give tomorrow or call you back.. They doesn't call us and if we call they doesn't attend the phn otherwise they make busytone. Atlast we ask them to give back our phone... But they saying more more problems.. We just gave that phone to change the display.. But they didn't do that one till now... The behavior of techinican is very bad.. We didn't expect this type of service from this valuable company.. Please do anything that you can... Otherwise it reduce your company name and goodwill...

Purchased one charger at lenova center at chaitanyapuri hyderabad. With warranty for three months 0n 27.01.2018. It was get out of order on 24.02.18
When i approached the center for replacement the centre confirmed that the unit is not working and asked me to come on monday by 5 pm on26.01.2018. I asked the front office executive to keep the charger with them since it is spoiled they refused to keep the charger with themwhen i telephoned to vikram the centre incharge he again tells that i shoud come by 6.30 pm on 26.01.2018. I opine that they supplying faked chargers.in the process lenova is loosing the good will. Pl instruct them to replace the charger immediately lest i will approach consumer forum

I purchased a lenovo ideapad, got home to find out the charger was defective. I called lenovo and the customer service people are young kids and some of them are not patient at all. I was told by one agent that i would receive a replacement in 3 business days, but that never happened. I was told the packaged was shipped on february 07th that was a lie the package never got shipped until february 20th after numerous back and forth phone calls between lenovo and ups. I received a call on tuesday february 20th by an agent who really tried to help her name was alice the best of the bunch. Unfortunately when i contacted ups i was told the packaged was returned since lenovo placed the wrong address on the package. The origin and destination information were the same.

I called backed lenovo as advised by ups and again the customer service people sounded more like robots not trying to understand the issue. They totally do not listen to what you are saying, they just kept putting me on hold to check god knows what and coming back to tell me i signed to refused the product when i did not get the product in the first place. Lenovo messed up from day one by they putting the wrong information on the address.

This has been a very frustrating ordeal for me with lots of wasted time just to get a replacement part. Initially one lenovo wanted me to send back my ideapad which was not the issue, so could you imagine how much more frustrating this could have been for me.

The customer service is horrible very robotic not human. There is no manager or manager's on site they could transfer you to i was told, a person with more experience to help resolve the issue which to me was very simple.

I have been waiting on this part since february 07, 2018. Today february 24th, 2018 i still have not yet received the replacement part.

I was told by a new agent matthew today february 24th, 2018 that the part was again ordered to be sent to me and i should be receiving it by wednesday february 28th, in 3 business days as told before. I will let you know if this is so.

What a nightmare situation this had been even my name was spelt incorrectly even though i repeated it with my address numerous times.

(1)
See order information: email received from lenovo

Service order: [protected]
Serial number: pf0uu84e

Dear debrah jackson-williams,

Good day! We are reaching out to inform you that the part ordered has been shipped out. It is being delivered to you via ups tracking# 1zaa[protected]; scheduled early delivery on: wednesday, 02/21/2018 by 10:30, with no signature required. Upon receipt, please test the part as we would like to make sure that it is fully functional.

Should you have any other concern, you may check different options on how to reach us from the links below. Thank you and have a great day ahead!

Kind regards,
Cid:image001. [protected]@01d318a8.84a6c290
Lenovo warranty support team
Cid:image004. [protected]@01d2c533.6eac5f40
Contact support team:[protected]
Support site | callback request | chat support | repair status

(2) ups information below: - stating that package was resent, saying i refused delivery when i did not get the package in the first place. I am still waiting on the package. The destination lenovo sent the package to was concord, ontario as stated on the ups information below which is not my address. The package was returned to lenovo on february 21st, 2018 as stated by ups.

Location date local time activity
02/21/2018 14:19 the receiver does not want the product and refused the delivery. / the package will be returned to the sender.

Alternate tracking number
1zaa[protected]
Concord, on, canada 02/20/2018 20:54 destination scan
02/20/2018 20:53 origin scan
Canada 02/21/2018 3:39 order processed: ready for ups

I had purchase lenovo z2 plus from amazon sale on dated 9.08.2017 and got delivered however it was found defective as receiving voice was badly crackling and after numerous complaints finally got replacement phone after a week, however replacement handset touch was not as good but still it was manageable, hence, felt it may basics of phone and finally accepted.

Now after just 6 months middle row of touch stopped working and after formatting thrice, finally i submitted phone to instant solutions-gurgaon for repair and it was informed me that touch was defective and need replacement of touch screen. Now, after one week still they are waiting for part and are clue-less when finally they received and give back my phone to me.

Its obvious that now i am without phone and standby given to me as useless since its a 3g phone and my jio sim is not working in that, i asked them if spare-part is not available than get the phone replaced, however they straight forward refuse.

I don't know whether its a coincidence that one after another 3 phones i received were defective or sub-standard material being using by lenovo in their phones.

[protected]

Respected sir,

The product lenovo k8 note purchased on 27.12.2017 having no:xt 1902-3 4 + 64 gb k8 note /lenovo hsn:85171290 — -imei-[protected] proved defective by the authorized lenovo service center at mumbai as its hardware’s have been defect, camara not working properly after repair of service centre. Hence, i want to get another new one in the replacement of the aforesaid mobile. If i don’t get the due justice, i shall go to the consumer court and take the help of medias. I am in good faith ordered but lost with in two month and learned a lesson beware of purchase online.
Kindly through me a light on this issue. Is there any solution

With regards,

Shirishkumar panmand
Mumbai
Mob-[protected]

I had purchased lenovo zuk z 2 mobile handset (9 months old) the mobile had heating problems and one the day while using google maps the handset had heated very much and switched off. I let it cool, after some time tried to turn on it never worked.
I took it to a authorised service center located in indiranagar, and they took the mobile (After physical check) saying its is covered under warranty. After two days i enquired the status they initially said they are waiting for a spare. Then after couple of hours they called me and said there is a damage on the mobile which voids warranty. I went to clarify the same they had opened the casing and they showed me a couple of dots on the rim.
I asked them that the mobile was checked while recieving for service now they say there is a damage. They said they missed to notice such tiny dots before.

It has one year since i bought the lenovo vibe k4 note... Now the fingerprint is not working... When i tried to open 'fingerprint hardware is not available' this is coming... What does it mean???
Does this can be repaired...
Reply as soon as possible... Does the scanner is not working or is there a problem in phone... Clarify this problem please... Is there any replacement??

17-feb-2018
Gunti bala kishore
Complaint in regard to lenovo vibe k5vplus
Timing - around 12.20-12.45.

The customer is walking into your service center second time. He was not able to explain properly so i being his daughter spoke to that lady and the way she responses is so disgusting. You say it is a authorised service center you need to atleast have minimum manners to talk to your customers.
Especially your front line staff, that girl who so ever doesn't have even a bit of common sense to have eticates to apprach customers.
Your brand name would be shattered as pexpletives look forward to lenovo as a customer centries services.
I need a explanation for this unacceptable behaviour by your staff.

Thanking you
Regards
Gunti deeksha.

Lenovo k8 plus has many basic features missing like call recording, there is no option to save a new contact in sim memory etc,,, even featured phones have these options,,,,,,, and camera is taking yellow pictures in night, there is network fluctuation too and so many bugs,,, please i request to lenovo company to give an update that we would not face these problems,,,, thank you

2 weeks at authorized service centre, still no eta provided since lenovo is not supplying spare parts to its authorized service agent.
Pathetic service by lenovo.

Details of damage:
Cracked screen and body.
Before giving the phone for repair, it was with my insurer for a month. So in total, i dont have my phone for last 1.5 months

Job sheet no soin[protected]

I purchased a lenovo k5 vibe note plus last year. A month later, i started hearing complaints from people whom i am talking in phone that they hear my voice in broken mode or they dont hear at all. Some even started shouting that they cant hear anything even though i raised my voice so that it is audible. There is a problem with my phone even though it should be considered quite a new piece as i purchased in last months in 2017. There is no issue with service when checking with mobile connection provider. How can mobile problem be resolved. I had tried contacting lenovo service in my city in chennai but not expected result.

Its a complaint regarding the lenovo zuk z2 plus handset that i purchased on 19th november 2017 which had issues with the touchscreen. Since it falls under warranty repair category so i handed over my mobile phone to lenovo service centre situated near rajajinagar 1st block, bangalore on 8th february 2018 and a time duration of 1 week was asked to solve the problem. But even though after waiting for 1 week when no response was received from the office i made a call today i. E., 15th february 2018 to the centre to inquire about the status of repair for my handset and still a span of 1 week is what being asked to wait for repair. It's very disappointing to experience such delayed and irresponsible services being given by lenovo customer services. The company should understand the urgency of customer requirement for repair delivered product as it has a state of importance to its respective owner at least and i doubt still if the problem is resolved may be the touch quality would surely reduce.
My details are:-
Owner name: somesh kumar joshi
Job sheet number: soin[protected]

I had ordered a lenovo ideapad 320 (38.5 k variant) on 5th feb 2018, but it hasn't dispatched yet... Lenovo promised 5 to 8 day delivery though after 9th day i didn't get the product ; i called every customer care no of lenovo... They bouncing my call one no to another... And also called 4 different lenovo executives... And they dont have any idea what to do... Every time emailed lenovo support they send me system generated email with a ticket no... They never even contact me. This "https://www.shoplenovo.co.in" does not have a proper tracking mechanism for product... And above all lenovo support is so bogus... They don't care about customer's valuable time.

Hi,

I had ordered 2 Lenovo Thinkpad E470 i7, 8GB Ram laptop from shoplenovo.com on 2nd Feb 2018, but it has not been dispatched since then. On 8th Feb, when I called their customer care, they claimed that the product is still at warehouse. Now it is 10 days, still no response on email and call.

The product charges are been already paid (Rs. 1.44 Lacs).

Kindly suggest the better way to get the...

Dear sir
My request is as follows :
1. I purchased above subjected mobile phone dated[protected] from communication hub, e-58 main vikas marg, laxmi nagar delhi-110092.
2. On dated[protected] the above subjected service center refused to repair /replace the touchscreen of my mobile under warranty saying
"touch carom physical damage and touch not working properly" instead of
"the touch was partially operational with minor scratches which normally occur on mobile on a year o[censored]se".
3. Later on dated[protected] narender (Mob. No-[protected]) of above subjected service center received my mobile phone, saying that rs-7000/- approx will be charged for the repairing of my mobile phone and stating the reason as in sn. No-2. And considered it to be out of warranty which is not the case.
Therefore you are requested to issue direction to the service center to not to charge the cost of touchscreen and consider it to be under warranty. Hoping for the quick and favorable action.
Yours sincerely
Daksh pathak
(Mob no-[protected]/[protected])

My mobile lenovo k6 power does not support volte update version iam using android 0.7 nougat version shall we give me update for volte and also say any updates will provide me for the volte update or else any i want to update kindly send me details about volte update and i use jio volte sim and my mobile doesn't work volte support i want volte update because handling the phone call is tough so please tell me about volte update

Laptop is working worstly and customer service team is responded very badly they are not even listening to our issue imposinng thier own statement and saying that it is perfectly fine truly disgusting. Very bad after sale service. Facing a lot of problem in this system audio jack issue, battery issue, windows issue in system even though even though customer service team is not sending any engineer to my loaction.