Lenovo Complaints & Reviews

17-feb-2018
Gunti bala kishore
Complaint in regard to lenovo vibe k5vplus
Timing - around 12.20-12.45.

The customer is walking into your service center second time. He was not able to explain properly so i being his daughter spoke to that lady and the way she responses is so disgusting. You say it is a authorised service center you need to atleast have minimum manners to talk to your customers.
Especially your front line staff, that girl who so ever doesn't have even a bit of common sense to have eticates to apprach customers.
Your brand name would be shattered as pexpletives look forward to lenovo as a customer centries services.
I need a explanation for this unacceptable behaviour by your staff.

Thanking you
Regards
Gunti deeksha.

Lenovo k8 plus has many basic features missing like call recording, there is no option to save a new contact in sim memory etc,,, even featured phones have these options,,,,,,, and camera is taking yellow pictures in night, there is network fluctuation too and so many bugs,,, please i request to lenovo company to give an update that we would not face these problems,,,, thank you

2 weeks at authorized service centre, still no eta provided since lenovo is not supplying spare parts to its authorized service agent.
Pathetic service by lenovo.

Details of damage:
Cracked screen and body.
Before giving the phone for repair, it was with my insurer for a month. So in total, i dont have my phone for last 1.5 months

Job sheet no soin[protected]

I purchased a lenovo k5 vibe note plus last year. A month later, i started hearing complaints from people whom i am talking in phone that they hear my voice in broken mode or they dont hear at all. Some even started shouting that they cant hear anything even though i raised my voice so that it is audible. There is a problem with my phone even though it should be considered quite a new piece as i purchased in last months in 2017. There is no issue with service when checking with mobile connection provider. How can mobile problem be resolved. I had tried contacting lenovo service in my city in chennai but not expected result.

Its a complaint regarding the lenovo zuk z2 plus handset that i purchased on 19th november 2017 which had issues with the touchscreen. Since it falls under warranty repair category so i handed over my mobile phone to lenovo service centre situated near rajajinagar 1st block, bangalore on 8th february 2018 and a time duration of 1 week was asked to solve the problem. But even though after waiting for 1 week when no response was received from the office i made a call today i. E., 15th february 2018 to the centre to inquire about the status of repair for my handset and still a span of 1 week is what being asked to wait for repair. It's very disappointing to experience such delayed and irresponsible services being given by lenovo customer services. The company should understand the urgency of customer requirement for repair delivered product as it has a state of importance to its respective owner at least and i doubt still if the problem is resolved may be the touch quality would surely reduce.
My details are:-
Owner name: somesh kumar joshi
Job sheet number: soin[protected]

I had ordered a lenovo ideapad 320 (38.5 k variant) on 5th feb 2018, but it hasn't dispatched yet... Lenovo promised 5 to 8 day delivery though after 9th day i didn't get the product ; i called every customer care no of lenovo... They bouncing my call one no to another... And also called 4 different lenovo executives... And they dont have any idea what to do... Every time emailed lenovo support they send me system generated email with a ticket no... They never even contact me. This "https://www.shoplenovo.co.in" does not have a proper tracking mechanism for product... And above all lenovo support is so bogus... They don't care about customer's valuable time.

Hi,

I had ordered 2 Lenovo Thinkpad E470 i7, 8GB Ram laptop from shoplenovo.com on 2nd Feb 2018, but it has not been dispatched since then. On 8th Feb, when I called their customer care, they claimed that the product is still at warehouse. Now it is 10 days, still no response on email and call.

The product charges are been already paid (Rs. 1.44 Lacs).

Kindly suggest the better way to get the...

Dear sir
My request is as follows :
1. I purchased above subjected mobile phone dated[protected] from communication hub, e-58 main vikas marg, laxmi nagar delhi-110092.
2. On dated[protected] the above subjected service center refused to repair /replace the touchscreen of my mobile under warranty saying
"touch carom physical damage and touch not working properly" instead of
"the touch was partially operational with minor scratches which normally occur on mobile on a year o[censored]se".
3. Later on dated[protected] narender (Mob. No-[protected]) of above subjected service center received my mobile phone, saying that rs-7000/- approx will be charged for the repairing of my mobile phone and stating the reason as in sn. No-2. And considered it to be out of warranty which is not the case.
Therefore you are requested to issue direction to the service center to not to charge the cost of touchscreen and consider it to be under warranty. Hoping for the quick and favorable action.
Yours sincerely
Daksh pathak
(Mob no-[protected]/[protected])

My mobile lenovo k6 power does not support volte update version iam using android 0.7 nougat version shall we give me update for volte and also say any updates will provide me for the volte update or else any i want to update kindly send me details about volte update and i use jio volte sim and my mobile doesn't work volte support i want volte update because handling the phone call is tough so please tell me about volte update

Laptop is working worstly and customer service team is responded very badly they are not even listening to our issue imposinng thier own statement and saying that it is perfectly fine truly disgusting. Very bad after sale service. Facing a lot of problem in this system audio jack issue, battery issue, windows issue in system even though even though customer service team is not sending any engineer to my loaction.

I bought lenovo z2 plus in june 2017 and after couple of months phone started giving issue and in jan 2018 i visited their authorized service and there they told me phone has scratch and therefore phone is not under warranty anymore. They also told me if you change the screen from authorized service then phone will come warranty then we will entertain this heating issue.

I would request you to kindly take this issue and resolve as look forward to have positive response.

I had given my lenovo k8 note to service for the third time after buying the phone on november last month and it is always getting back to the worse condition of bad battery backup for only half an hour and after giving it for service for the third time i got back the wrong device. I had a 64gb device but got back a 32gb device. After calling the personnel at the service center he was very rude to me, he even harrassed me by trash talking to me and saying irrelevant bad things to me. The personnel refused to talk to me. This is very bad service from lenovo. The center is at vytilla in kochi and the personnel i called the number is [protected]. I suggest not to call him as he will call you bad words in malayalam.

The system suited at sub. Treasury office, bhuna distt. Fatehabad state haryana mobile no.[protected]. The company representative install the system at our office on dated[protected]. System working properly but on dated when i start the lenovo system it dose not working and it sound a beep. I already complaint about the system on lenovo company e mail i. D shown at bill which is provided by the company representative. So please solve the problem as soon as possible because there are many governments work software installed in the system and our work is suffered due to system problem.

Thanking you.
Assistant treasury officer,
Bhuna[protected]

Dear sir,

We purchased a lenovo z2 plus mobile on 23/08/2017. After using it for 3 months slowly the touch started becoming unresponsive. The imei: [protected] and the invoice no. Is maa[protected]Amazon). We did went to the service center in gurgaon but they behaved unprofessional. The phone is now not working at all and seems the 12000 rs has been wasted.

Would request you to please help so that this phone can be returned/replaced and the money could be recovered.

Thankyou you
Naveen singh

I have bought lenovo k8 note a month ago only? In a month time phone dropped from my chair and display broke like a plain glass.. The touch and display is working very much fine. But gorilla glass is of very poor quality.

Lenovo gorilla glass is faulty one and damages very quickly. It's brand new phone and i'm feeling like cheated. I have bought this phone along with extended warranty but it's of no use if i have to pay for broken glass of phone.

I hope lenovo understand this issue as this is quite common with this phone. And rectify as soon as possible as no new users should suffer for this.

I buy this phone with long expectation and hope my phone will be solved soon.

I repaired my lenovo vibe k5 plus from lenovo service centre sethiya bhawan jalori gate chopasani road jodhpur raj. They charged rs 4661.0 for touch change it is so high. I want my money back other than genuine cost.
Date 26 january 2018. They assured me that they will charge me as company cost but at the end they charged extra. Please help me to trust on company's service center otherwise next time i will not be able to believe on lenovo & service center.
Thanks.
Jitendra kumar.

I have purchase lenovo k8 note as on 13 dec 2017. From grover brothers in kangra. But my hand on phone upper side. Phone all side have a curve. I am going to your customer care center but his says is not any other alternate to solve the my issue. So i request to you kindly solve my issue as soon as possible and give to information for regarding this metter shortly.

Mobile bill and photos are enclosed in attachment..

Dinesh kumar
Mob [protected]
Mail. [protected]@gmail.com

In summary, this was my first purchase of a lenovo product, but never again. What a mistake – terrible product and terrible service. I received my first y720 cube on december 29, 2017. It was dead on arrival, would not recognize monitor, but spent hours with technical support to resolve problem. Shipped the unit back. Replacement y720 arrived and it was also dead on arrival with same problem, but spent hours with technical support again. Shipped the unit back. Received emails both machines were returned and refund would be in 8-10 days. Still waiting 15 day later. Tried to get transferred to a supervisor and you already know what happened – the line was mysteriously disconnected.

I had Placed order at lenovo.com after buying option it is goes to https://www.shoplenovo.co.in/ and after buy they asked me 100% Advance Payment I Deposit Cheque on 7th Jan 2018 and 8th Jan 2018 they send me mail regarding payment received after than they are not giving my Computer which was ordered, Not Picking up My Call and not responding my mail i had made 100 calls and 16 Email reminders no response at all

I had Generate consumer complain at http://www.icomplaints.in/ but received call but it is also appear fake because called was asking me Card number ( Credit or Debit card )

This is in reference to repair of my phone lenovo phab2 plus which had microphone, mic and led touch pad complaint. I had surrendered my phone to authorised lenovo service centre on 21st november 2017. On follow up i got to know that the spare parts needed for repair has not being issued by the company. Now it's past 2 months. Still the technical support is singing the same old story of ordering the spare from china. I am requesting you to kindly look into the matter. If not kindly refund my money back (As the product was within warrenty period at submission) or replace me with a handset instead.
Hoping for a speedy reply and a solution.
Thanking you