I have purchased Yoga Slim 7 Pro in May 2023.
About 10 days back, my laptop stopped booting and started showing error message. So, I took it to Lenovo Authorised Service Centre in Borivali, Mumbai on 4th July 2024. To my surprise, besides identifying the base problem as SSD malfunction, the service centre informed me about a serious damage to the hinge assembly inside the laptop casing.
Lenovo has replaced the SSD under warranty on 17 July 2024. However, I had to pay for the damaged parts of the hinge assembly.
Lenovo Customer service executive said, it's a physical damage either due to external impact, or wear and tear of the parts due to frequent opening and closing of the screen :)
I have few questions -
1. How such a big damage can happen internally, without having a single slightest mark on the outer body.
2. If it is wear and tear due to just opening and closing of the screen, we should NOT use the laptop to avoid such damage? Is the laptop so weak to not able to resist a regular operation? Then I have serious doubts about build quality of this laptop.
3. If both the above reasons are not being accepted by Lenovo, then the only option remains that this damage is manufacturing defect, or it got damaged when the engineer at Service Center opened it for inspection.
Whatever is the reason, Lenovo has to investigate this and refund my entire payment which the service centre took from me. This leads me to warn the prospective buyers of Lenovo laptops to be careful while purchasing it.
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