Lenovo — Bought damaged product

Address:	*
Website:	*

I bought a laptop (ideapad-3) on 5th October 2020, and since beginning i'm facing problem in charging. I visited Croma care thrice but not got my solution and on 18th June, it was not getting charging, and on monday i visited Croma store again and they suggested to raised a complaint on Lenovo Customer care. I called on Customer care on Tuesday from another number and customer executive kept me on hold almost half an hour. Thursday (24th June) again I called and raised the concern but didn't get any ticket number. I called again on customer support on Friday (25th June) and asked for my Ticket number. They shared the contact details of Er. Mr. VishaL Tyagi and the address of customer care office. When i contacted him though i came to know that the number belongs to someone else and when I reached to the customer care address, I came to know that the office has been shifted from there almost 4 months back. I googled new address and reached there. They said they don't deal onsite complaint and you have to submit your laptop for atleast 10 days .

*IS IT REALLY A SIN TO BUY A LAPTOP FROM LENOVO* ?

WORST EXPERIENCE WITH LENOVO AND NOT GONNA RECOMMEND ANYONE!!!

Kindly exchange my laptop as it's under warranty or rectify the issue