Order Number: G[protected]
Email: [protected]@gmail.com
I am writing to lodge a serious complaint against Lenovo for their appalling customer service and failure to deliver my order. I purchased a laptop, backpack, and mouse from Lenovo, and the expected delivery dates have long passed — by 2 weeks for the accessories and 3 days for the laptop. Despite providing the correct PIN code, my order is being returned to the warehouse.
I contacted Lenovo’s customer support multiple times, and they have been utterly unhelpful. Every time I inquire, they stall by saying the issue will be resolved in "two more days," but nothing has been done. It has been an incredibly frustrating experience dealing with such incompetence and lack of communication.
Additionally, Lenovo has partnered with Blue Dart for delivery, and their service has been terrible. Their delivery agents have been sending fake messages, claiming they attempted delivery when, in fact, they have not. This has resulted in unnecessary delays and cancellation of my order without any legitimate reason.
If this issue is not addressed and resolved immediately, I will be filing an official complaint with the National Consumer Helpline and considering legal action. Lenovo’s reputation is on the line, and I will not hesitate to escalate this further if the matter is not resolved quickly.
I urge Lenovo to take immediate action to deliver my items or refund my money.
Sincerely,
Bhavya Sharma Was this information helpful? | 
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