Lenovo — Complaint against Lenovro Company, Dealer and Service Providers

Address:

110085

Dear Sir/Madam,

*Detailed Information*

I would like to draw your attention towards my problem, as I, Sumit Sharma
R/o Rohini, Sector-7, Delhi-11085, had purchased a new Lenovo smartphone
LENOVO VIBE P1 TURBO(GREY) whose IMEI no. [protected] and
[protected] Amt. 17600/- from a shopkeeper named SHREE BALAJI, based at
M2K shopping complex, Invoice No.: SB /16-17/1750 and dated
[protected]:09PM).

*Problem:*

1.) After using for 2 months, I was facing following problem with this
mobile

*a)automatic switch on in every 1-2 min. gap because of this increased the
battery consumption also, *
*b) Touch Finger feature also not working *.

I had visited to your service centre at M2K complex itself and soon after
visiting one more problem aroused, * Touch Screen Problem (after touching
anywhere website on automatically)* After waiting about half an hour they
told me there is some inside damage of the part and need to change the
motherboard of the phone cost around 8000/- to 12000/-

Now I would like to pay attention here, If my phone neither fell down
anywhere nor any damage sign visible on the body, then how it is
possible to get damage in internal part of the mobile without any harm.

Ok, then I decided to get it repair through MMM Insurance(Rani Bagh, New
Delhi) and submitted it to the shopkeeper (SHREE BALAJI - Mr. Dev)on 26th
Sep.'16.

Insurance person intimated me there is more problem in this phone, hence
repairing cost now will be more than 12000/-. I asked them to provide my
phone with complete rectification or provide me a New Phone against the
same. But Since then no one update to me about the same neither Mr. Dev is
picking up my call nor Insurance persons.

How could be callous attitude towards any customer from the renowned
company. Now, Requesting you to please get my phone back or provide
me replacement of this mobile.

*Now-a-days I am also promoting not to buy any phone of Lenovo Make, even I
got success to convince 3-4 peoples for not to buy Lenovo and they have
purchased Motorola phone also. This is just an update.*