Lenovo — COMPLAINT : not resolved

Dear Sir / Maam,
I purchased the below mentioned LENOVO Laptop with Model No.PF9XB7B17013, with Serial No.PF0Z1JVW from Reliance Digital outlet in Halwasia, in March 2018, Lucknow. I found out that there was a WHITE SPOT ON LCD which I informed the LENOVO SERVICE CENTER people. The service center people said that that would not effect the functionality of system. They quoted that there was no need of part replacement which they have quoted in the SERVICE CALL REPORT.
After my repeatedly request, they were not agreeing to change the part. That was enough for me to not to sign the service call report, which they wanted me to do. I wrote on the SERVICE CALL REPORT “NOT SATISFIED WITH RESOLUTION, HENCE NOT SIGNED”. I asked them the life of Laptop is only 2 to 3years, the life of Laptop is more than 5 yeays…. But they were not interested in replacing the LCD. I was annoyed by their attitude as this shows their leniency & I would like to put up a complaint against the service guys. They are not solving the issue but busy in selling Laptops.

I will be thankful if this is done at the earliest.

Thanking you,
Mamta Khosla / Ratish Khosla
25, Naval Kishore Road, Hazratganj
Lucknow - 226001
Ph: [protected] / [protected] / [protected]

Attachment:
1. Scan copy of Service Call Report dated: 17.09.2018
2. Scan copy of Shipment Basket explaining the details of Laptop in
Shopping basket.