Lenovo — Complaint of Lenovo Vibe K-5 note (Mobile is dead)

Address:	New Delhi, Delhi, 110017
Website:	www.lenovo.com/in/en/buyers-guide/best-smartphones-for-you

I purchased the Lenevo Vibe K-5 Note (Gold, 32GB) hand set on 05th August 2016 via online through flipkart website. Product was delivered on 11th August 2016 and attached the copy of invoice for your kind reference.
Suddenly the mobile phone stop working and not even able to switch on the hand set and has become un-responsive for any function.

Now it’s completely dead and since the product is under warranty and your swift arrangement in this regard in resolving the hand set.

Reply received from Lenevo Team:
Thank you for contacting Lenovo Technical Support and giving us this opportunity to help you.

As per your mail, we understand that you are facing the powering issue with your Lenovo smart phone.We apologize for the inconvenience caused and will be glad to assist you regarding the same.

We request you to visit our authorized service centre for addressing the issue and get it resolved at the earliest.

Our service engineer will surely help you to sort out the issue at the earliest with proper resolution.

Again query from customer
I visited the authorized service center I-Pick Solution India Private limited, wherein they refused to repair it under warranty stating that there is no warranty for Burn Handset and I will have to repair the hand set at your my own cost approx. Rs. 8000 to Rs.9000.

This is the only 17 days old hand set and my phone suddenly started warming up and became dead. Though I tried to switch on the handset but was unable to do it as it was not responding at all.

Lenovo being such an esteemed company, we expect high quality products from Lenovo and good customer after sale support. Since this is totally a manufacturing fault, request you to kindly replace my hand set.