Lenovo — Customer service broke my Legion 5 pro 1.2 Lakh and ran away

Hi,

A month ago I bought legiion 5 pro for 1.25 lakh. Last week my space bar key was not working so raised a ticket ( [protected] ) . The serice guy (his number : [protected]) came who did not know anything about my laptop, he told he haven't worked on this laptop . He aggresively opened the laptop and mishandled the laptop and now screwed up the laptop fully . Luckily I recorded video hidden with my phone I have uploaded all the videos in the drive . The drive link is here

https://drive.google.com/drive/folders/1HK5IVq24HaRvNZNKbWRGfHCkyefkqlMc?usp=sharing

Now there is more problem and he ran away . The following are the problems araised after he serviced.

5 screws are not fixed he gave it in my hand.

Right USB and camera block switch not working

black vent is unfixed

fingerprint and dusty on service aftermath .

no manufacturer sticker (Ryzen, nvidia)

Black light bleed on left top of screen

No 165Hz support after service

Type-C DP port on back panel is loose

Regarding vent in picture you can see the left vent is fine and right vent near lenovo symbol there is bulge . In other picture I have took the zoom shot which show a unclamped plastic .

About the black light bleed, when screen is black you can see some white patches on screen on left top .

noticed about the CPU temperature, It's really getting hot due to the uneven thermal paste which he applied and removed the component as he missed a screw below the component (Components should not be removed once the thermal paste is applied )

Now support executives are not responding and now 1.25 lakh is at stake.
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Lenovo customer support has been notified about the posted complaint.
Oct 23, 2021
Updated by Arun Kumar GR
Please update me my number is [protected].
Oct 26, 2021
Updated by Arun Kumar GR
Hi @lenovo can you please update anything on this ticket. I am using my laptop for work daily. Now technician messed it up and now no response .
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