Lenovo — Customer service broke my Legion 5 pro 1.2 Lakh and ran away | |
Hi, A month ago I bought legiion 5 pro for 1.25 lakh. Last week my space bar key was not working so raised a ticket ( [protected] ) . The serice guy (his number : [protected]) came who did not know anything about my laptop, he told he haven't worked on this laptop . He aggresively opened the laptop and mishandled the laptop and now screwed up the laptop fully . Luckily I recorded video hidden with my phone I have uploaded all the videos in the drive . The drive link is here https://drive.google.com/drive/folders/1HK5IVq24HaRvNZNKbWRGfHCkyefkqlMc?usp=sharing Now there is more problem and he ran away . The following are the problems araised after he serviced. 5 screws are not fixed he gave it in my hand. Right USB and camera block switch not working black vent is unfixed fingerprint and dusty on service aftermath . no manufacturer sticker (Ryzen, nvidia) Black light bleed on left top of screen No 165Hz support after service Type-C DP port on back panel is loose Regarding vent in picture you can see the left vent is fine and right vent near lenovo symbol there is bulge . In other picture I have took the zoom shot which show a unclamped plastic . About the black light bleed, when screen is black you can see some white patches on screen on left top . noticed about the CPU temperature, It's really getting hot due to the uneven thermal paste which he applied and removed the component as he missed a screw below the component (Components should not be removed once the thermal paste is applied ) Now support executives are not responding and now 1.25 lakh is at stake. Was this information helpful? | |
Lenovo customer support has been notified about the posted complaint. | |
Add a Comment | |
14%
Complaints
4391
Pending
0
Resolved
633
View all 4391 Lenovo reviews & complaints
Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
View all Lenovo contact information
Post your Comment