Lenovo — Delivered a defective Tab and unethical behaviour by Lenovo service support

On 7th Oct placed a order in Amazon for Lenovo Tab M10 FHD Plus Tablet with Invoice number FBLI-115806, IMEI Number of the product is [protected] and same was delivered on 8th Oct. We unboxed it on 10th Oct and it was working fine for next 3 days and due to Dussehra vacation, schools were off and we didn't use it for next few days. When we tried to use it on 16th Oct it was not getting on.

I checked with amazon and been told that return period is expired and need to check with Lenovo Support for service. Tried and contacted Lenovo technical support and was shared 2 authorised service centre details. The authorised service centre KRK solutions is more than 20kms from my place and travelled all the way and gave tab on 17th Oct.

After 2 days when i called and checked with Authorised service centre i was told there is a motherboard issue and same needs to be replaced and job service request is raised on same and will be providing tab in next 2-3 days. After 2-3 days i called and checked but been told that the part received from lenovo is also a defective one. From that day Continuously trying to get in touch with lenovo service centre and with authorised service centre but the service is pathetic and they are least responsible to update.

I had invested in the so called Lenovo brand for my son's online classes. Really frustrated and tired of all this. I had co-ordinated with Mr. Mahesh Chandra of lenovo service on [protected]@lenovo.com but he is really poor in serving. Its been month and my son is suffering because of their poor quality product.

My question to the Lenovo is- Will there be no Quality check done on products, i understand it is a electronic product and there might be such issues and in such case there shouldn't be a quick response as its a defective product shouldn't it be replaced.

I am sick and tired of this and lost complete Trust. I just don't need a repaired product for my hard earned money. Please provide me refund of the same.

Regards,
Kusuma