Lenovo — denied to provide warranty on mobile | |||
Dear Sir/Ma’am, My Name is Pranav Kumar. I purchased a Mobile Lenovo Vibe K5 Note (EMI number [protected]) as on dt. 22.02.17 from flipkart. Suddenly my mobile got switch off 2 months back and not switching on, afterword I visited Lenovo authorised service centre, (Service centre Address :- Instant Solutions Shop No. 5-8, Devi Palace, 552/3, Prem nagar, Old delhi road, Opp. Raj cinema hall, Gurgaon – 122001, Haryana, TIN No. [protected], Contact Number [protected]) Over there service executive told me you have to pay 7800 for service of your mobile it will not cover in warranty because your mobile is physical damage, and mother board is broken. I told the service executive this was only tempered from backside of phone and it was happened 7 to 8 days ago after purchasing. How can mobile work more than 3 months after damaging motherboard. The executive denied to provide service warranty, and I have to pay 170/- for opening my mobile and tell me this information. I was shocked for this kind of service provider. I refused to pay 7800 and I pay 170/- rupees for checking process and mobile take back. Then I took my mobile to local service provider of mobile in khan market and karol bagh, New Delhi, They told my there is no motherboard damaged of my mobile and the executive shown me motherboard in my mobile, I also show motherboard was not damaged. Only a pin was defected in my mobile not physical damaged. Local vendor tried to search the same in market but not able to find the pin so I take back my mobile home. Now what to do? This kind of fraud is sitting in authorised service centre and taking lot of money behalf of wrong information. You are requested to please help me for the same. My mobile is still under warranty. My Detail is Written below:- Pranav Kumar Mobile No – [protected] Was this information helpful? | |||
Lenovo customer support has been notified about the posted complaint. | |||
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