Lenovo — (from 3 months) yet to be received my phone from lenovo service center (today telecom)

Address:	400018
Website:	[email protected]

Dear Sir / Madam

I had purchase new Lenovo ZUK Z1 phone on 21st Jul 2016. But the model was defective, use to get hanged after every call received. Hence I have submitted my phone to Lenovo service center (Today telecom) on 1st Aug 2016.On first visit they told me that they will replace the touchpad and will return my phone after 20 days.

However the changes were done and again the problem with the mobile was the same, so I return them back for further repairing on same day.

After checking, the service center person informed that the motherboard and touch pad both were to be replaced as it was damaged. On 2nd Sept-16 the handset was again returned to me by replacing of all the things as new. But suddenly I observed it was the same response as earlier from the Handset, it was getting stuck up (hanged). Thus again I have surrender the handset to the same service center within 2 hours, same day.

My complaint is that I have paid Rs.13499/- for a new handset and repeatedly I have to go to service center for repairing. Also the problem with the handset is still not yet solved. The service center person has given commitment to allot a fresh New Handset which I have not received from last 3 months.

You are requested to take up this matter on war footings and your response for immediate action will be appreciated.

Complaint no-SOIN[protected]
Your Service Center Address.
Service Center-Today Telecom.
Shop No-9 & 10 Padmavati Darshan.
Near-Deepak Cinema, Elphiston Road west.
N M. Joshi Marg, Mumbai
PH No[protected]/ 74.

Regards,
Ashok Kadam
M-[protected]
Mail ID – ashok.[protected]@gmail.com