[Resolved]  Lenovo — got my screen replaced but engineer did not fix it properly resulting in glue covering front camera - very bad service

Address:	560037
Website:	www.motorolaservicecenters.net/centerdetail/authorized-motorola-service-center-in-bangalore-marathah

I got my broken screen display replaced from k. R. K solutions (Marathahalli) which is authorized service center for motorola/lenovo on 29th may 2018. I noticed that the glue which was used to attach the display screen has spread across front camera. This has resulted in improper (Faded) display on front camera (Attached pics for reference), completely a human error done by service engineer.

When i reported the above issue to the service center on 29th may, service engineer (Naveen-[protected]) accepted the error done by them and told me to wait for 2-3 days until the glue automatically clears out. I waited for 4 days and could not see any improvements instead the glue covered the front camera even more than before.

Today on 2nd june, when i reported the above issue again to service enegineer i was told that they are ready to repair the display screen without any extra cost but they dont have the requied tool (Docket) to repair it. They have to order the tool (Docket) which will take 1 more week for delivery.

At this moment, i feel ignored and avoided as i have been asked to visit the service center again and again which is really annoying.

Questions:
Firstly, i would like to know why unskilled service engineers are allowed to work on handsets of such a huge brand like motorola.
Secondly, if you accepted there was a human error then you should be ready to fix it quickly instead of asking customer to wait for another week and visit multiple times.

My humble request to look into this matter and respond as soon as possible.

Regards
Anshul vishwakarma
[protected]