Lenovo — Grievance regarding smartphone

Address:	Kolkata, West Bengal, 700042
Website:	[email protected]

Dear sir/madam,
This is to bring to your knowledge that my lenevo phone (Model no. A6010, imei no.: [protected]) had been submitted to the service centre of lenevo (Hcl services ltd., khairu place, kolkata 700072) on the 10th of may, 2017, owing to the fact that the phone was not working properly.
Sir/madam, i deeply regret the fact that inspite of being a reputed company, i have not been provided with the services i had expected. It is a highly time consuming process as i had been told that it would take around 5-7days to fix it, which has expired long ago. Since i am an income tax officer, i need an immediate replacement of my phone which supports 4g, else i am unable to do my work properly.
Hope to get a response from you at its earliest.
Thanks and regards,
Rita pal.