Lenovo — Hinge damage and display damage of a 2 year old laptop (product poor build quality)

My hinge broke down by itself and damaged the display. I take care of my laptop really well. It is just 2.5 years old and I had extended my warranty. But I don't have ADP it seems. Since it is a product defect, how can this come under accidental damage! I am seriously pissed off right now. This was not a low-end laptop and I had spent a lot of money on this. This happened on 18/12/2020 and the laptop was bought in 2018. I want Lenovo to repair my system free of cost since there is no external damage to my laptop and this happened from the inside since it had a really bad hinge quality.
+6 photos
Was this information helpful?
No (0)
Yes (1)
Lenovo customer support has been notified about the posted complaint.
Complaint comments 

Comments

I am also facing the same issue! It's just not fair.

Did you get any resolution?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lenovo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4390
    Pending
    0
    Resolved
    632
    Lenovo Address
    Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
    View all Lenovo contact information