[Resolved]  Lenovo — Horrible after sales service for Lenovo Handset

Address:

Pune, Maharashtra

Purchased my Lenovo A516 with lot of excitement through Flipkart in the month of June 2015. To my surprise it went completely dead in November all of a sudden. Went to service center in Pune they said motherboard issue will need to be replaced, asked for 10 days. Approached them after 10 days and realised that they have not done anything and neither they are interested in doing anything for that. Then approached the customer care as well as written mails to service executive director Mr Sudipto Ghosh. He promptly replies to the mail but never taken an action against the service center. I do not know what kind of business policy Lenovo follows wherein they just believe in selling but not on customer satisfaction. Today is 5th of Jan and I am still without my phone managing with a very basic old phone and facing a lot of difficulties. With several follow ups nothing seems to be working.