Lenovo — Horrible Service

Address:	New Delhi, Delhi, 110019
Website:	www.lenovo.com/in/en

Here's my case number:Service Request [protected] My lenovo z580 has been in the service center since 27th of August. I have been patient enough and it's still not fixed. This is pathetic. All my emails to them gather the same reply saying we will escalate your request and still nothing. Emails and calls end up with the same reply, "we will let you know when its done." I mean 2 months! That's simply crazy that parts are not available for 2 years. And its still under warranty. Here's the email trail: Response By E-mail (Janmejaya Behera) (09/10/2015 01.05 PM) Dear Abhishek, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. As we check the parts has already delivered to the nearest service Center and an engineer has already assigned to you who is going to contact you in 2-3 working days. If you are not getting any response form them please kindly visit to the service Center to get the status. You can also check the order status online by log in to http://lenovoservicestatus.com http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (08/10/2015 06.41 PM) Dear whoever reads this, The laptop parts are still not here and its been 1 month and 1 week. I am putting up a complaint on consumer forums and also on your FB page. I will get you all the negative publicity it takes for you to escalate my case and get me a solution. I have not yet been contacted by any one from your department even after calling and emailing you numerous times. This has gone beyond all limits of patience and I cannot wait anymore. Regards, Abhishek On 03-Oct-2015 7:29 pm, "[protected]@lenovo.com mailto:[protected]@lenovo.com " wrote: Response By E-mail (Janmejaya Behera) (03/10/2015 07.59 PM) Dear Mr.Sarkar, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. As per the update parts has already shipped from our wire house and will be available in nearest service Center in 2-3 working days. Once the parts will be delivered our engineer will call and fix the appointment to resolve the issue at earliest as possible. For further assistance contact to the service Center . You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (03/10/2015 02.11 PM) Dear Mr Dsouza, Saying we are taking this up as a priority after a month of no service means absolutely zero. Why wasn't this a priority since the beginning? Do you know the amount of damage that your disservice has caused me? I am a developer and keeping my laptop for a month means I have been not working for a month. I am cc'ing your supervisor just to see whether that helps. I request a refund for my purchase since this is simply not acceptable. A month to get parts is not acceptable by any means of customer service. If you want, I can publicly criticize about your service on consumer forums. But I want a resolution rather than a fiasco. But if I am not getting a refund or my laptop fixed within a week from today, then I would have no options but to get things dirty. The reference number for the previous interaction was:[protected]. Regards Abhishek, a frustrated customer. On Tue, Sep 29, 2015 at 12:08 PM, [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com wrote: Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com http://www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 29/09/2015 12.38 PM Status: Solved (Auto) Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 03/10/2015 07.59 PM Status: Solved (Auto) Response By E-mail (Janmejaya Behera) (03/10/2015 07.59 PM) Dear Mr.Sarkar, Thank you for writing to Lenovo Technical Support. As per your email, we understand that you have an issue with USB. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. As per the update parts has already shipped from our wire house and will be available in nearest service Center in 2-3 working days. Once the parts will be delivered our engineer will call and fix the appointment to resolve the issue at earliest as possible. For further assistance contact to the service Center . You can also check the order status online by log in to http://lenovoservicestatus.com/. http://lenovoservicestatus.com/ The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Janmejaya Behera Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (03/10/2015 02.11 PM) Dear Mr Dsouza, Saying we are taking this up as a priority after a month of no service means absolutely zero. Why wasn't this a priority since the beginning? Do you know the amount of damage that your disservice has caused me? I am a developer and keeping my laptop for a month means I have been not working for a month. I am cc'ing your supervisor just to see whether that helps. I request a refund for my purchase since this is simply not acceptable. A month to get parts is not acceptable by any means of customer service. If you want, I can publicly criticize about your service on consumer forums. But I want a resolution rather than a fiasco. But if I am not getting a refund or my laptop fixed within a week from today, then I would have no options but to get things dirty. The reference number for the previous interaction was:[protected]. Regards Abhishek, a frustrated customer. On Tue, Sep 29, 2015 at 12:08 PM, [protected]@lenovo.com mailto:[protected]@lenovo.com wrote: Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/ http://lenovoservicestatus.com/ . The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com http://www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com mailto:[protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com mailto:[protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com mailto:[protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected] # . Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 29/09/2015 12.38 PM Status: Solved (Auto) Response By E-mail (Franklin Dsouza) (29/09/2015 12.38 PM) Dear Mr.Abhishek, Greetings from Lenovo! Thank you for writing to Lenovo Technical Support. We are really sorry to know that there is a delay in the service and the issue is still not resolved. Please be assured that resolving this case at the earliest is our priority. We had contacted the relevant team and waiting for their reply. We will get back to you with an update. You can also check the order status online by log in to http://lenovoservicestatus.com/. The reference number for this interaction is[protected]. We appreciate your support and patience. Regards, Franklin Dsouza Consumer Email Support Team If you require a call back on your preferred date & time: http://support.lenovo.com/in/hi/contactus/warrantylookupcallback Email: http://support.lenovo.com/in/hi/emailformforpc Chat: http://support.lenovo.com/in/hi/livechatpc Support website: www.support.lenovo.com How am I doing? Please Email my Supervisor Murali Krishna S @ [protected]@lenovo.com Please create a Recovery Media in an USB Drive, CD, DVD, e.t.c of your own as we have stopped supplying Operating system. It is consider as a backup for your Operating System. Win8 : http://support.lenovo.com/in/hi/documents/ht080887 Win7 : http://support.lenovo.com/in/hi/documents/ht062597 Note : We have a dedicated department for TABLETS & SMART PHONE. Please refer below for contact details. Email TABLET: [protected]@lenovo.com Email Smart Phone: [protected]@lenovo.com Customer By Service Email (Abhishek Sarkar) (28/09/2015 05.58 PM) Hi, The Lenovo z580 (Ideapad) was dropped off at your service center on the 27th of August. Today is September 28th and even after a month, the reply I get from your customer care is that the parts are not available. This is causing damage to my work as I need my laptop for work purposes. Keeping my machine for a month and still not having the parts is inexcusable. I want a quick resolution for this and by quick I do not mean another month. I mean a couple of weeks maximum. If not, then I would have to file a complaint in the consumer court as your service is damaging my work. I hope you get back to me regarding this because all your customer care people know is that parts are not available and they don't know when it will be available. If you guys are giving a warranty then you should also have the parts available. Holding a customer's machine indefinitely with no replacement or compensation for the loss its causing them is simple unacceptable and a very poor service that you are providing. I request a call back regarding this at [protected]. Regards, Abhishek Question Reference #[protected] Date Created: 28/09/2015 05.58 PM Date Last Updated: 09/10/2015 01.05 PM Status: Solved (Auto) [---001:019019:10826---]