Lenovo — i am complaining about non resolving comp. no. [protected]

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Dear sir,
I have purchased a lenovo laptop online through flipkart, model no. Wj69393/lenovo/hsn:84713010 spf0ukfkd vide invoice no. Faaaab[protected] dt.27/09/2017 for my daughter anushka deb, studied in bangalore. Within a month one day morning she saw that her laptop was not working and she registered a comp. Bearing no.[protected] on 06/11/2017 and got your support and a technician visited onsite and try to start the laptop by changing mother board and the laptop getting on once, but he said that the laptop display has been damaged and removed the replaced mother board. He said that your laptops mother board is not damaged, it is problem of your laptop display and he did'nt carry display with him and took a snap of her laptop and assured her to contract later on. After two days the technician informed her that the display of laptop could not be changed under warranty because it is not covered under adp which was not informed about this feature at the time of purchase online. He also said that the change of display is not possible on site and she had to visit your service centre for further resolution. As she was alone and not very much aware the location of the service centre, in this situation she had to got support of her brother for changing of display but since display changed her laptop still not in working. Then again she lodged a complaint bearing no.[protected] dt.22/11/2017 for resolve the problems. But she is regularly compelling to produce bill of the display changed which was not changed by your technician either on site or off site for changing of the mother board which is also not workingstill.in this circumstance, we are suffering from regular and huge harassment and mental tension and financial loss after purchase world class laptop from mosted trusted mnc.
Please look into the matter seriously and take exclusive attention to get the laptop in working condition. Otherwise it is just beach of contract of the warranty you provided to us.
Alok kumar deb
F/o anushka deb
Email-alok. Deb34gmail.com
Anushkadeb25gmail.com
M. No.[protected]
[protected]
[protected]