Lenovo — ideapad - 510 - graphic card not working

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www3.lenovo.com/in/en

Hi,

My complaint reference number is [protected] and i am the owner of ideapad 510.

I have registered a complaint to lenovo regarding the graphic issue on my laptop few weeks ago. Lenovo's call technical support couldn't resolve the problem so they recommended me to submit my laptop to lenovo service centre, sector - 16, noida. I have explained the whole situation to them again which i am facing since two month that my graphic processor ge force 940 mx 4 gb is not able to handle games that is in its capability.

Without any general checkup, a technical guy there named "shamsher" said to my face that "this is not a gaming laptop". He is totally trying to defense the case however, the guy has no knowledge of lenovo laptop's and its capabilities. It's clearly mentioned in this link (https://www3.lenovo.com/in/en/laptops/ideapad/ideapad-500-series/Lenovo-IdeaPad-510-15-inch-Intel/p/88IP5000779)that with the ideapad 510 you can build your laptop with a variety of configurations to match your budget. Equipped with up to nvidia® geforce 940mx 4g optional discrete graphics, the ideapad 510 comes prepared for incredible multimedia, video editing and big gaming performance.

Then i have explained him the problem in a detail way by showing that the game is lagging which is suppose work fine on this laptop. Then he understood the problem and i have submitted the laptop for check up on saturday, 4th november. Attached is the service sheet. They told me to visit again on monday, 6th november to check the laptop.

So i received a call in the morning on 6th november from service centre and the guy told me that he has done all necessary updates and asked me to visit the service centre as soon as possible and check the laptop. So, i believed they must have done their part of the job. Even though i was getting late for office however still i have managed to visit the service centre by extending my office hours. I quickly checked the problem and the problem was still there. Totally a waste of my time. The main problem is the graphic processor is not able to hold the application smoothness and it's lagging in between. I explained the same to the tech guy (Shamsher) that the problem is still not resolved. He requested me that new part must be replaced in the laptop for the game to work lag-less.

If you are a tech guy then you will also understand that a 4gb nvidia® geforce 940mx can handle most of the games at least on lowest graphic setting possible.

My friends owns a same laptop but with i5 processor (And mine is i7 processor) can easily handle the games which my laptop is not able to and this makes my case more prominent.

Then i received a call from the service centre in the evening, 6th november that my case is rejected by lenovo as the problem is not detected. I mean is this is a joke? The people in the service centre don't even have solution to anything. The tech huy there just told me to contact the customer support and doesn't have any solution to the problem even i have explained everything to them

I have never seen a worst customer service than this. Nobody from lenovo valued my time. They just know how to toggle the customer between the call support and service centre. This is the last thing i have bought from lenovo and that's it from my side.

Really regretting big time. Bought a 65k laptop and seems worthless to me.

This is a case of pure fraudulent and cheating to a customer. Money doesn’t grow on a tree, i have worked very hard to buy this laptop to play games which is my passion.

This is not a case of just pennies, i have paid ₹65000 for this laptop and i don’t want to regret this for my entire life.

After my case is rejected, no body from lenovo conacted me. I even tried contacting them and dropped them a mail but no response from their side. They are just taking it casually.

I hope you understand my issue as if this would have happened to you then you would have felt frustrated like me. I hope you can fix this.

Regards,

Varun