Lenovo — Issues not covered under warranty

Address:

Chennai, Tamil Nadu, 600042

I bought a lenovo g50 laptop few months ago. i observed that screen has white patches and another problem was keyboard was not working properly. i contacted lenovo team about issue. they asked me to send screen shots to verify lcd issue and they sent a wipro service representative to replace keyboard.

Service representative has acknowledged that there are atleast six visible white patches on screen.initially lenovo call center told that they wont consider an issue if there are less than 5 patches and they were not clear about how big a patch can be to consider it. now they are telling they are rejecting this warranty claim and when i contacted for reason, they are not replying. wipro service representative told that in g50 series these white patches is a known issue. so, lenovo is selling products with defects and they are making rules so that these are not covering in warranty. this is completely unfair.