Lenovo — Laptop (Ideapad) with manufacturing defects is not being replaced or repaired

Address:	Pune, Maharashtra
Website:	www.lenovo.com/contact/in/en

I purchased a Lenovo laptop for my son, Ideapad Y510 p, Serial No. YB02306359, through Flipkart on May 14th 2014. Within a few months, the laptop developed the problem of not starting up, even if it was shut down properly. It would start whimsically, so I took it to the Lenovo Service Centre in MP Nagar Bhopal in about January/February 2015 and I was told the mother board had to be replaced. They did this within guarantee.
But after about a month after receiving the laptop was returned to me, it developed the same problem again. The service centre told me that the laptop was now out of warranty and they would not do anything. In desperation, I took the laptop to another service centre in August this year, who repaired it, but the problem has returned again. I am told that my laptop is going to have this problem and cannot be repaired. Obviously this is a manufacturing defect which must be looked into.
I went back to the Lenovo Service centre and complained. I was told that since the laptop is now out of warranty they are not going to do anything. Any repairs must be paid for.
The laptop costs Rs.80, 090/- on MRP and we got it for about Rs.70, 000/- . It is a steep sum, and it is despairing that it should become obsolete within a year and half of purchase. The manufacturing date on the box is 17th February 2014.
I wrote to the cusomer care executive of Lenovo on 24th November, whose name I found on the company website. He immediately responded and instructed his services team to attend. By then my son had moved to Pune, where had got admission in a college. My son took the laptop to a Lenovo Service centre in Pune, where their team informed him that the laptop's mother board was burning out because of a defective heat sink. We were further informed that we would have to pay for the repairs ourselves because the laptop was now out of guarantee.
Today I have received a mail from them which informs me that I have to pay an additional Rs.37, 375.60/- for the parts which include a mother board, heat sink and lower case. These have a guarantee of only 3 months.
I expect Lenovo to replace the laptop or repair the laptop at their own expense. My expectation is that the laptop should not require any major repairs for at least 3 years, but I expect a guarantee of at least 1 year. Due to the manufacturing defects and subsequent incompetence of their service centre we have gone through a lot of trouble. 1. Not having a laptop in spite of paying a high price, which cannot be easily spent again and again.
2. Running around for repairs, losing work, worry and stress of not being able to work and spending time and money.
Instead of being a satisfying experience, the purchase of the Lenovo laptop has been a nightmare.
I request Lenovo to repair the laptop at their own cost, and expect that the laptop will not give us trouble for at least another 2-3 years.
If I am to pay for the repairs, I should get a guarantee for 3 years.
Manjusha Misra