Lenovo — Lenovo 510p / Service issues and product failure

Address:	3965001
Website:	www.lenovo.com

I've been using this ideapad laptop since 2013 and since then every time and again I had to visit the service center for repairs in both hardware and software.
The basic problem everytime was screen flickering, mother board failure, etc.
But the product failed severely 6 months back when its hard disk got crashed and I lost my entire data. The company guys didn't provide me with the back up nor they gave me permission to retrieve my data from other sources saying that if you open the hard drive the warranty will not sustain. So I had to buy a new hard disk and bare its cost. After that issue, still the screen flickering problem pertains and I again had to take it back to the service centre. I gave my laptop for service on 7th of november, 2016 at Sysnet Global Services Ltd. Surat which is company's authorized service center and according to their analysis my system required a new processor and screen. After communicating with the services head, Mr. Sudipto Ghosh,
I got to know that the part isn't available in India and all the other reasons as such and asked me to wait till the part is arranged at the earliest without giving me a time frame even after asking them so many times. I even mentioned that if you fail to tell me when will i get my part and laptop back, I'll complain to the consumer court and still they were negligent. After 20 days of waiting, I get a call from service center that the part has arrived but due to another system failure, mother board has to be changed which will take 2 days to arrive. But according to service case id : [protected] the part is again not available in india and the company still gives me the same reason that it is being arranged at the earliest and till date I haven't got any reply from their end regarding the arrival of my laptop part. I have been deeply harassed because of this as I'm a college student and My work has been lost because of the system that LENOVO company provided me. Its been over a month and my laptop is still with the service center and I don't know when i'll get it back. So I'm writing to you about the harassment I've been facing and seek compensation for the same. These are the case ID's that were assigned to the system in last one month : [protected], [protected]. I am also attaching my conversations with the company heads during last month for your reference.