Lenovo — Lenovo has replaced only the hard disk without OS

Address:

122011

Sir, recently, on 5th of September 2015 i purchased a Lenovo all in one desktop for my 8 year old son as a gift from croma store, mega mall Gurgaon, Haryana and within a month it suddenly developed error 1962 which means the Lenovo hard disk was defective and crashed. After writing and contacting the Lenovo customer care several times it took them nearly a week to send their engineer to replace the hard disk and when finally the engineer came he simply replaced the hard disk and told me that now i have to purchase the windows 8.1 OS on my own again, as only the hard disk is under warranty period, now i was never explained or told by the croma sales department or Lenovo company or even the customer care that this is so. Now i purchased this machine trusting croma store as I always prefer croma store for electronic products as I had never in the past faced such issues. but now because of no fault of mine you gave me a defective piece of machine and when it stopped working within a month you simply tell me that we only replace the hard disk and not the OS. Now my complaint is that I had paid for a whole working computer and if suddenly because of manufacturing defect, if the machines one part stops working which also corrupts the other part that means they should be replacing not only the hard disk but also install the OS and give me a fully working machine as I have paid for a fully working machine at the time of purchase, why should I pay for the OS when I have already paid for it once. This is very unfair of Lenovo Company and croma at some point also has to take responsibility as you are selling their products. I have completely lost my trust and faith on this brand, and when I got the machine, there was no back up CD of the OS in the pack if croma can help me out in this than my faith upon TATA Company would definitely be renewed once again. Should I take the machine to the croma store in mega mall Gurgaon will they help me and install the OS in my machine, please advise and support me in this. I shall appreciate a reply ASAP as the machine is lying dud for the last 10 days. Thanks.