Lenovo — lenovo ideapad 320

Cskiran

from Tiruchirappalli, Tamil Nadu

Address:

600053

I have facing a issue in ideapad 320 laptop purchased recently from amazon. Touchpad was not working after installing windows os 10 pro. Os installed on 21.08.17. And i encountered the problem the very same day till today 24.08.17. And i literally wasted my time hoping for replacement of touched within 2 days. But each and every day couple of guys (Vishal, satya, hari, imran and internal team) from technical support team had wasted my time by reinstalling os and drivers. And they told me to check lenovo support team in chennai to take order request for replacement of touchpad. And they are again doing from beginning and wasting my time again. I am really fed with the service and quality of the product. I am losing my patience and mental peace because of poor service and quality. Henceforth i am not going to trust the brand. It's most third rated service and quality. I wish i had bought this product.

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Lenovo customer support has been notified about the posted complaint.

Aug 24, 2017

Updated by Cskiran I have facing a issue in ideapad 320 laptop purchased recently from Amazon. Touchpad was not working after installing windows os 10 pro. Os installed on 21.08.17. And I encountered the problem the very same day till today 24.08.17. And I literally wasted my time hoping for replacement of touched within 2 days. But each and every day couple of guys (vishal, Satya, Hari, Imran and internal team) from technical support team had wasted my time by reinstalling os and drivers. And they told me to check Lenovo support team in Chennai to take order request for replacement of touchpad. And they are again doing from beginning and wasting my time again. I am really fed with the service and quality of the product. I am losing my patience and mental peace because of poor service and quality. Henceforth I am not going to trust the brand. It's most third rated service and quality. I wish I had not bought this product.

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