Lenovo — Lenovo India not obligating the warranty contract

Address:

Mumbai City, Maharashtra

Dear Sir, I bought a lenovo laptop in June 2014 (Invoice copy: https://www.dropbox.com/s/8zy4atdet0b5jlq/Invoice%20OD[protected]%20%281%29.pdf?...⇄ The laptop keyboard is coming out from the laptop. I raised this issue with the team as follows: 1) Through Email - (Reference number for this interaction is :[protected] When they reverted asking for images. On providing images they classified it is under Accidental Damage without getting into details and closed the request asking me to pay for the manufacturing defect. 2) Through Social Media: https://www.facebook.com/LenovoIndia/posts/[protected] I reported the email response Lenovo India Social media wherein they asked me to message the details again and asked me to file the complaint for engineer visit again on phone saying they will resolve the issue. 3) On Phone - http://yourlisten.com/ankitgoel8/call-recording-[protected]-001 I called up the lenovo technical support wherein a support guy who refused to disclose his identity told that it is under Accidental Damage and I will have to visit and pay. He made me hold 15 mins and transfered the phone to a floor manager, a Mr. Jatin S ([protected]@lenovo.com) who again refused to look into the case and blanketly put it under accidental damage. Finally, I have come here with the hope that the legal system can help uphold the rights of a consumer against these global behemoths who are advertising something and offering nothing thereby cheating and harasing us. Thank You, Ankit Goel [protected] [protected]@gmail.com