Lenovo — Lenovo k3 note smartphone

Address:	Thanjavur, Tamil Nadu, 612 001
Website:	www.consumercomplaints.in/new_complaint

Dear sir, i dr. R. Kathiravan, professor/ aerospace engineering periyarmaniammai university, vallam, thanjavur, tamilnadu state, india.

I purchase a lenovo k3 note smartphone on 02.01.2016 from my native kumbakonam. The company name where i pursched is mass mobiles cell phone sales and service, no. 3, 4. Vrs complex, hajiyar street, kumbakonam 612 001. Bill no. 1060 with the price of 9990 inr.

My cell phone imei no. [protected].

Last week on 16.06.2016 i found in my phone the back and menu button in the touch screen (Located in the bottom side of the phone) is not working properly. But, the history button working is good.

O, i went to the about said company on 20.06.2016 and i requested to them my phone is in warrenty period and solve these pbroblems. But i was directed by the above said seller to go to the authorised service centre which is in thanjavur. But, it is the duty of the seller to bring my phone to the customer service center.In this regard i spent rs. 520 for travelling charge (Bus from kumbakonam to thanjavur and auto from thanjavur bustand to the service center and return also).

I went to the service center m/s sun rise electronics which is at thanjavur, on 22.06.2016 and registered my problems. They simply take over my phone and kept in their storage and gave an acknowledgement receipt (Receipt no. 7409 dated 22.06.2016). Next day one girl called me from the sun rise elecronics and told my phone was water locked. So i have to pay rupees 2300 for service. I assure that sir, i always keep my phone very care fully there is no chance the water enter in to my phone, because it was protected by rs. 250 worth of standard arrow company cover. Then i went to the service center along with my friend and i enquire about the service center with some other customers, they told me that this service centre is always having tendency to earn money from the service even the phone is in warranty period. I have witness for the above statement.

Here i have some suspects and questions.

1. Why they are not open my cell phone in front of me and verified the warranty seal and water lock identification? During the submission itself. If they did at thetime of submission of my phone they i may accept that is my fault. But after one day they told the water lock happend in my phone. I went to the service centre and ask about the fault, one service person came from a closed cabine and shows my phone which is water locked (Red in color) here i wish to ask question why not the service centre may dip my phone in to water and making money from that? Why they are not doing the service in a transperent glass cabine?

2. The water enter into the cell phone is the manufacturing defect. Why you are not providing water proof such a costly phones?. And it is the duty of the seller to explain about and showed the water lock identification at the time of purchase to the customer. The above was not happened in my purchase.

Regarding the above said matters i was financially, physically and mentally affected right from the last one week.

Now my humble request is please do the necessory actions in this regard and service my phone as early as possible or replace with new one.

I expect your favourable reply. If it is not, why should i go for legal action againts the seller, customer service center and your esteemed organisation?. Sorry top say this there is no other go for me.

My email id : [protected]@gmail.com
My cell no: [protected]

Thanks with regards.