Lenovo — lenovo k8 note

Lenovo — lenovo k8 note

A Akanksha05 from Mysore, Karnataka

I purchased lenevo k8 note last year in october only. It fell in water and its screen is not working but on the mobile box it is already mentioned that it is water repellent so this should be also considered in warranty only if such features doesn't exist then you should also not mention it. Why are you guys fooling customer. On going to customer care they are asking high amount and they even ask for servicing cost also even it in warranty then also. Even they are ready to change usb cable if charger. Please help me out. Was this information helpful? No (0) Yes (0)
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lenovocustomer

from Mumbai, Maharashtra

Order ID[protected]. No confirmation of the order or a tracking id of the courier on email. Order placed on 11th of may and track order only showing shipment delay. Customer service says may receive in 10 12 days. Please help resolve this

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Akanksha,

Greetings from Lenovo!
We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Lenovo Support