[Resolved] Lenovo — lenovo k8 note | |||
Hai this is Saravanan I bough lenovo k8 note in the month of feb 12 from Sangeetha Mobile Adambakkam Chennai. Since the oreo update has been installed, the battery is draining very fast. It lasts only 4-5 hours with full charge. It drains even if the phone is idle also faced heating issue and ph running very slow. I took the phone to the service center, and was informed the oreo update had issues and you will have to wait untill the next update is released. They also cannot downgrade or install factory shipped os. I spoke to the customer service and they asked to me to wait untill...How long I need to wait. I have invested 13k on this. Rs.13000 is big Amount for me take back this mobile and give me any other equivalent mobile With out checking how can you release new update Customers are suffering for this issues what you have offered for customer Kindly get back my mobile and give me new mobile I have forwarded to consumer complaint also Contact me and and give me a resolution Saravanan [protected] Was this information helpful? | |||
May 31, 2018 Complaint marked as Resolved Last 1 week my mobile in service center they are not updating any updates. If I call customer service center they ask me to wait for few days. Already I waited for long time customer service center number 044 43309222 and lenova company e-mail is [email protected] and first first I received email from [email protected] plz sir I don’t have a mobile to use last 10 days my mobile purchase date 12 feb 2018 Lenovo customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
I have Submitted My Mobile in Service center on 25 the may 2018 till now I didn’t get back my mobile they asking me to wait for few day. This is not a correct thing. 3 month mobile having problem in mobile not able to sot out last 5 to 6 day why con’t give me a New mobile
Had a worst experience with Lenovo India service center. At first company made false commitment that they are providing gorilla glass in its K8 smartphone. What kind of gorilla glass is it, Screen got damaged just kept the phone charging for 2 hours.
Later, when I contacted with one of their service center, a joker or a paid commission agent said approx 4700 rs for replacement. Lenovo just in the name of service are demanding more for just a replacement of your phone screen which is available in approx 2000 rs in various online platform.
I won't recommend your products to anyone. I am done with you guys. Planning to lodging a complaint at consumer court.
Later, when I contacted with one of their service center, a joker or a paid commission agent said approx 4700 rs for replacement. Lenovo just in the name of service are demanding more for just a replacement of your phone screen which is available in approx 2000 rs in various online platform.
I won't recommend your products to anyone. I am done with you guys. Planning to lodging a complaint at consumer court.
the lenevo support team doesn't care
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Ferns Icon, Level-2, Doddenakund Village, Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore, Karnataka, India - 560037
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My mobile "Android version 7.0" but Change "version 8.0" after problem found mobile is very hot, charging time 7 to 8 hours
I am going to lenovo care aurangabad samarth nagar not to respond service person please slove my problem