Lenovo — Lenovo mobile/complaint about lenovo service center hyderabad

Address:

Hyderabad, Andhra Pradesh, 500072

Dear lenovo, i had submitted my lenovo k4 note at your service center hyderabad (mobi quest - lenovo/motorola mobile service center) on a small repair of speaker voice not clear. the technical team at your service center had made me sit till an hour stating that they would check for the problem and get back to me, they have come back to me stating that there is a issue with the ringer and it has to be changed. as the phone was under warranty and hardly 5 months old they told the warranty can be claimed and promised me to return it in a weeks time. later when i had approched them on the 8th day they have asked me to come on the next day and today when i have asked to return my phone they told that they did not repair the phone as it has got the water damage. had it been with the water damage howcome the technician has checked the entire phone and then took the complaint on the ringer under warranty claim and then why all of a sudden the water damage has come and that too with a different problem of mother board damage. i donot understand whther you have no concern with the customers time, it has taken 10days there was no solution provided to me and now with there shear negligence they have told it as the mother board problem. i would require my phone in proper manner immediately.