Lenovo — Lenovo smart phone K50a40

Address:	600116
Website:	www.lenovo.com

Dear Sir/Madam,

From all my past experiences o[censored]sing various brands of phones, smartphones and similar products and having availed their services, I can positively say that your services, be it online services, phone services etc are the worst of the kind.

I bought Lenovo smart phone handset (details mentioned below) through Flipkart in the month of November 2015.

Model number: Lenovo K50a40
Android version: 5.0
Baseband version: K50a40.LWG.V37, 2015/05/21 09.44
Build Number: K50a40_s121_150813_ROW
Processor: MT6752(8Core 1.7 GHz)
RAM: 2.00 GB
RO: 16.00 GB

From the time I bought it there was intermittent problem in the network services and also receiving data packet services. Thinking that is was the network service problem I had contacted them. They stated that the signal is good from their end; still based on my complaint they have been doing their best to fix the problem including changing the SIM card thrice.

However since it was not helping, I had then tried using the Phone with the SIM of another number and found that the moment the SIM was put in the phone the network goes off. It was the same with the other SIMs also. All these SIMs worked well in the other handsets, except the Lenovo handset.

Therefore, to reach out to your service center in Chennai I tried calling several numbers including your toll free numbers for the past two weeks. However, your office at Kuppu Arcade in Chennai did not lift the phone at all and your toll free number work well before 10 and after 10, it says that the number does not exist at all. Little did I know that in the event of service related issue I will be left high and dry by your people.

I am totally disgusted at the way things handled at your end for the people who would want to contact your service center. If no help is forthcoming from your end, I will have to dispose of your phone(No I cannot sell it because firstly I cannot sell a phone that has a defect and secondly I would not want another person to suffer with no possible service from your end) and advise people vehemently not to buy your product and seek remedy from the appropriate forum.

I am a professional who is very much dependent on my phone for my line of work. I have been greatly aggrieved both by the defective product and also the total disastrous after service system that you have.

As for Flipkart, I have now understood that the defective products are disposed off by the Manufacturers through the online shopping system. The time limit for the return of the product has lapsed since it took so long to understand where the defect was. I shall have to file a consumer complaint against both Lenovo and flipkart before the Consumer Redressal Forum for selling a defective product and denying the services for repairing the same and seek damages for the loss and mental agony and costs.