Lenovo — lenovo utterly dissatisfied

Address:

Ghaziabad, Uttar Pradesh, 201010

I am utterly dissatisfied with the service, the service executive's behavior as well as the engineer who came to visit me to examine my laptop.

Let me once again explain my position. I have a lenovo laptop, purchased 6 months ago. All of a sudden one day, when i switched it on, i saw a glitch in its display, due to which the display got totally corrupted.in other words nothing was visible except a bright line subsequently, after a brief conversation with your service staff, they sent an engineer to me for an initial examination of my laptop. The engineer examined it and at the end told me there's an external damage, due to which the glitch has happened.
This came to me as a bolt from the blue. I, being the sole user of the laptop, which is just 6 months old, can vouch for it that it has never been damaged. It has no mark of an external damage (Please refer to the attached pictures again). I have no idea what the engineer was talking about as external damage has never happened to it, ever. There is no question of it. It's a costly laptop, and i take great care of it.

However, it was all to convenient for the engineer or for the company executives to term it as an external damage, so as to blame it on the customer, who has paid for it through his nose.
I'm also extremely disappointed in the conduct of the executives whom i had spoken to. They were extremely rude and disrespectful.

All this while, in the past 3-4 months, when my laptop was damaged, i have seen several personal ups and downs in my life, where i the need of a laptop was paramount. My grandfather fell ill, he was hospitalized, and finally died. At the same time, my wife was pregnant. It was a very crucial time for my family. My laptop certainly would have helped me to make arrangements of various kinds, like working for home, taking doctor's appointments, money transfer, etc,. If you require the proof of these two incidents, i can produce them. As just to quote the engineer who came to visit me "how can you prove the laptop has not fallen".

Also, the executive whom i spoke to over the phone, after the engineer's visit, told me nothing about the charges (If any), gave me no assistance about what could be the potential damage, and how long it will take to fix, etc.

They just abruptly closed my complaint.

It is beyond shocking how the engineer spoke to me. It was no way to talk to a customer.

I'm deeply saddened by handling of the request so far.

I urgently request you to please re-look into the matter and fix my laptop as soon as possible

It's been enough. I have had enough.