Lenovo — Lenovo vibe k5, product model : A6020a46

Address:

Thiruvananthapuram, Kerala, 695124

Hai,

I am Sooraj MG, one of the Lenovo customer, i have a good relationship with lenovo, i am using Lenovo Mobile and my Laptop is also Lenovo, with my experiance, I Just purchase a new Lenovo VIbe k5 for my Uncle Mr.Vikraman nair via flipcart on[protected]. The product is just delivered on[protected].
But the problem is after 2 days, it is not working in the case of data connection.
When we try to open chrom or any other app, their is a message, that particular app is unfortunatly stopped, so i can't open a simple app. I just go to my nearest Lenovo Service centre, with address Dream Mobiles, Kairali plaza, karamana, trivandrum and give the phon show my bill and guaranty card. They just assure that after 3 days the mobile will in good condition . After those days i just bring he phone and check it, at that time their is no problem. But after arrived n my home i just insert my sim, after it their is a problem, i can't make a call. So i again go to the service centre and explain about the complaint, But the problem is Still this day, I can't use the mobile properly. I think the Service centre peoples don't do anything for correct my mobile. First they say, it is a software issue, then now they say the problem is in the board of the Phone.

Anyway still this day[protected] i can't use my phone properly both n data usage {brousing) and just make a call. Then without this, what is the use of a Smart phone. This is my final attempt to find a solution for my complaint. Either replace a new Phone in good working condition to me or just give the service centre proper instruction to solve my problem. I am also the Representative of BJP(Bharathiya Janatha Party, Trivandrum) .

This is my last and final attempt, if you don't solve my complaint with in 7 days, i just go ahead in Consumer court and lodge a complaint with full explanation and also this is my last Lenovo product. I use all my political influence to get my justice.

I am also attached here, the invoice and service centre slip along with this mail. KIndly do the needfull.

With Regards

Sooraj MG
mob:[protected]