Lenovo — Lenovo vibe p-1

Dubagunta

from Hyderabad, Telangana

Address:	Krishna, Andhra Pradesh
Website:	[email protected]

Sub: - lenovo vibe p-1 – ime [protected] and [protected] – defects not rectified by your authorized service center m/s sri balaji technologies, vijayawada – report – submission.

Ref: - our lenovo vibe p-1 mobile with ime [protected] and [protected] purchased through online marketing vide invoice dt.28.12.2015.
*
It is to inform that i have purchased lenovo vibe p1 mobile with imei no. [protected] and [protected] through online marketing vide invoice dt 28.12.2015 with a warranty period of 01 year from the date of purchasing the same. due to not input the charging by the mobile properly, (as the mobile was taken 12 hours of time to input the charge at 50% only) the said mobile was handed over to your authorized service showroom i. e m/s sri balaji technologies, vijayawada d. no.30-17-37 varanasivari street, durga agraharam, vijayawada krishna dist a. p. on 22.09.2016 with customer compliant code no. c0017.
In this connection, it is kind your notice that inspite of several reminders your authorized showroom have returned the mobile to me on[protected] without rectifying the defects on taken more than one month of time. due to this i am suffered a lot. again on noticing the defect it was discussed with the representatives of your authorized service showroom on the same day. but they have not responded in this regard is becomes violation of consumers act. it leads to take appropriate steps through court of law for justification in this regard. necessary copy of invoice and lenovo service order are here with enclosed for perusal.
Under the circumstances explained above i request you to take necessary action against your authorized service showroom i. e m/s sri balaji technologies, vijayawada and issue necessary directions to me for what i am do in this juncture.
Encl:- copy of invoice.
Copy of lenovo service order.
Yours faithfully,
(g. siva prasad)
Yanamalakuduru
Vijayawada.
Cell no.[protected]

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Lenovo customer support has been notified about the posted complaint.

Nov 21, 2016

Updated by Dubagunta Sub: - Lenovo Vibe P-1 – IME [protected] and
[protected] –Defects not Rectified by your
authorized service center M/s Sri Balaji Technologies,
Vijayawada – Report – Submission.

Ref: - 1.Our Lenovo Vibe P-1 Mobile with IME
[protected] and [protected]
Purchased through online marketing vide
invoice Dt.28.12.2015.
2. My mail Complaint Letter Dated:09.11.2016
3.My mail Complaint Letter Dated:15.11.2016 Registered by
you vide complaint No.[protected]
4. Your mail Dated:15.11.2016
5. My mail Dated:15.11.2016
6. Your mail Dated:17.11.2016

*****
With reference to 6th cited, it is to inform that again our mobile handed over to M/s Sri Balaji Technologies, Vijayawada on 18.11.2016 on the request of the above Service Center vide Service Order No.SOINO[protected]
Dated:18.11.2016 for rectification of charging defect. (Copy of Service Order attached for persuasion)
In this connection, it is to inform that the said mobile handed over to Ms.Vimala who is representative of your authorized service center on 18.11.2016. In turn, she says that the mobile will be returned within two days on rectifying the defect and promised me to inform the status time to time accordingly. But no message/call have been received from the Service Center till to date and moreover they are switched-off their mobiles. In view of this, today i am approached the Service Center for asking/knowing the status
of my mobile. The representatives of the Service Center are says about the status of our mobile that they are checked the battery position and find out to replace the new battery in place of existing battery, but no use and identified another problem of mobile is Sub-Board problem. In view of this representatives of Service Center are says that they have ordered the indent for supplying Sub-Board from the company, but the same not yet received from the company. Now they are promised me that to return the mobile within 03 days, on rectifying the defects.
Under the circumstances explained above i request you to pursue the matter about whether is the Service Center ordered the Sub-Board in connection with my mobile or not, because the doubt arises me on the performance of the Service enter which faced by me previously. Please take necessary steps in this regard immediately and inform the factual status of my mobile, as i am suffered a lot in this issue for last two months.

Yours faithfully,

(G.Siva Prasad)
Yanamalakuduru
Vijayawada.
Cell No.[protected]

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[email protected]

from Chennai, Tamil Nadu

I have given my under warranty Lenovo Yoga s11 laptop for repair. Now it's more than 3 months service center cant resolve the issue and gives me only next date commitment for repair. My service order no. o-SO# [protected]

kindly look in the matter and help me to get resolution.