Lenovo — Lenovo Y50-70 Notebook

Address:	Chennai, Tamil Nadu
Website:	www.lenovo.com

Regret having bought a lenovo product ... worst service ever The call centre[protected] takes no responsibility .. they keep saying someone will call ... no ne calls and no one else cares The FIRST complaint lodged on aug 22 ... still no view to resolution !!! Hi Lenovo Y50-70 Notebook (4th Gen Ci7/ 8GB/ 1TB/ Win8.1/ 4GB Graph[protected] We bought this product in Jan 2015 and have been facing major issues in getting support … The quality is obviously compromised and they seem to have provided us with defective goods Check the series of mails below ... this was also after contacting thro customer care no and many iterations of calls From: Jaya K Sent: Thursday, September 24, 2015 10:44 AM To: Deepu MK Cc: [protected]@lenovo.com; [protected]@lenovo.com; Jaya K Subject: Re: Lenovo Order Status Why is there no action nor reply on this ! JK On Mon, Sep 14, 2015 at 11:22 AM, wrote: Hi I have been waiting for a very long time for this resolution The product is unusable . Having invested in such a high end product it is dissappointing that we have to wait for months for resolutions even during the warranty period Can you please ensure this is resolve this week without fail Regards Jaya K On Mon, Sep 7, 2015 at 4:46 PM, Deepu MK wrote: Dear Customer, Thank you for your business with Lenovo. We would like to inform you that our specialized team is working with the parts team to arrange for the same. They will update you once the part is delivered to our vendors. Your patience is appreciated. Thank you for choosing Lenovo! Have a wonderful time ahead! Service Order number - [protected] Note: - Our working hours from Monday to Friday. 10 AM to 7 PM. Regards, Deepu M K End-To-End Specialist Lenovo India E: [protected]@lenovo.com From: Jaya K Sent: Friday, August 28, 2015 2:19 PM To: [protected]@lenovo.com; Jaya K; [protected]@lencare.co.in; [protected]@lenov.com; [protected]@hotmail.com; [protected]@gmail.com Subject: Fwd: Delivery Status Notification (Delay) Dear ALL For the past 10 days we have been struggling with this product I bought the device in Jan 2015 The battery was not working suddenly and with great difficulty after multiple calls and remote access diagnostics, we were told to re-install the OS Now again the problem persists and today when I called the service centre they has no solution . They disconnected saying someone will call . But no one has I want this machine replaced with a good piece . Obviously a defective piece has been sent to us The product is under warranty and the service is absolutely bad Please do the needful immediately The screen grab attached gives the current status Regards Jaya K ----- Original message ----- On Sat, Aug 22, 2015 at 11:48 AM, Jaya K wrote: The battery is damaged and needs to be replaced Attached troubleshoot reports battery report and LEM report Regards Jaya K