Lenovo — lenovo yoga 520 (complaint no. [protected]) - lcd flickering

Address:

Mumbai City, Maharashtra

Complain id – [protected]

This is with reference to the above complain id [protected] which has been registered on 7th oct 2017.

I brought my laptop lenovo yoga 520 from vijay sales, thane on 12th august 2017.
Basically use of this laptop is just for the chess programs which is handled by my 9 year
Daughter who is doing her preparations for national – indian team selection.
Please be noted that the use of this laptop has never been made for any internet applications / surfing except the skype.

At initial phase the laptop was working okay till 10th sept 2017, however after that we started facing the problem with
Lcd screen flicking.
We thought that it may be small technical problem or may be because of electricity fluctuations and ignored it and
Continued using the laptop from 10th sept till 22nd sept 2017 by adjusting screen angle as and when required.

However on 26th sept 2017, the screen went in to dark and we were unable to use this laptop.
We approached the vijay sales showroom on 6th oct 2017 and apprised about this subject issue, as a response the service team
Just formatted the laptop and raised the complaint to lenovo on saturday 7th oct 2017.

As a response from lenovo, a technician visited on 9th oct 2017 to check the problem and he found that
There are serious issues with the lcd and lcd wiring, attached herewith is the service sheet of subject checking.
The technician suggested to get it repaired by replacing the lcd and other hardware issues, however we denied for same.

We are really surprised and shocked to listen and see that a brand new laptop which is just 1.5 months
Old has lcd and hardware issues.
This clearly shows that this is manufacturing fault and not the user fault.

Hence we are not accepting the repair of new laptop within one month use and request for the replacement.

This subject was further discussed with the marketing head of lenovo and the technical lead mr. Sameer kale.

We request lenovo team to accept and acknowledge that this is manufacturing fault and provide us the replacement with new piece.

Least i expect from you is the acknowledgment of this mail and at least information whether at all lenovo has any intention for
Arranging for the replacement against this faulty laptop.

We are looking forward for a positive response from lenovo and failing to which we shall approach consumer court
And register our case against lenovo for the sale of faulty piece and denial on providing the replacement which
Is a mental harassment for us and which affected my daughters chess preparation for an important tournament.

Attachments –
 purchase invoice from vijay sales, thane.
 screenshots of the lcd problem.
 lenovo technicians service sheet.

Regards
Vijay dakre
Mobile – [protected]