[Resolved]  Lenovo — lenovo zuk 2 software bug and service center experience

Dear team,

Greetings..!!

Problem with device:-
Yesterday unfortunately due to battery low my mobile (Lenovo zuk 2) got switched off. When i plugged the cable and restarted my mobile i got my security pin screen and when i enter the mobile automatically restarts.

Action performed:-
Today i bought my mobile to lenovo store - koramangala, 5th block near jyotinivas college and behind bharat petrol bunk, bangalore, india. Now the technical engineer is saying the total data will be lost and they will reinstall software. After deep breath i said ok. But then again after some time they said they need to check hardware. My mobile need to open and check and i said ok.

But after 1 hour help desk girl said they were checked and internal parts ore ok. Now they are saying they will check by replacing every part. I don’t understand what kind of service is this. They were not able to identify and they will check by replacing all products.

For now i am taking my mobile back because there is no trust and the way of communication of that help desk lady also very bad.

I am also in customer industry where we have to be polite with customers. Kindly check this internally and please develope some politeness and tecskills in the team which will help to other customers.

Sorry for the bad feedback hope you understand.

Thanks & regards,
Hussain