Lenovo — major problem with Lenovo S820.

Address:

Aurangabad, Maharashtra

Dear Sir, I had purchased lenovo mobile S820 Red+freebies inside item bar code 05149572. IMEI [protected].Order No.[protected], vide invoice No.DFC57D/13-14/8062 dated 12.12.2013 from Air Coomunications Associates, Rajgouri Garden, New Delhi for Rs.16126.00 It started malfunctioning (automatically switch off while using the phone) immediately after a month of purchase. This mobile was given to your authorised service centre M/s Space Computers, Osmanpura Aurangabad Mob.[protected] sometime in January 2014 for this purpose and they have reinstalled the software under warranty. Till February 2015 it was functioning somewhat ok but again started malfunctioning as briefed above. I had sent to the your above cerive centre once again the they informed me that they are not dealing with your products anymore and as such I had to take to M/s Infinity Computers, Mitra Nagar, Aurangabad. They had once again reinstalled the software but my problem was persisiting and second time they had sent my handset to their main servicing centre in Pune or Mumbai. After 35 days of follow up they now inform me that motherboard of my mobile is faulty and the the cost would have been 6400.00 if the motherboard is available, but they say mother board is not available and they cannot do anything in my case and they returned my mobile. I have not expected this from a reputed company like LENOVO. Ihave spent 16126 for this mobile and just used it for 18 months and I had experienced problem from 1st month of purchase itself. I am a middle class slaried person and I cannot buy another mobile with such a big amount. I would therefore request you to get my mobile totally repaired at your cost. Please note that if I do not hear anything from you in next 15 days time. I will be filing a suit against your company in Consumer Court, Aurangabad and also I will be calling a press conference giving my tragedy with your company and quality of your customer care. Thanking you Yours faithfully MURALIDHARAN K NAIR RH 27 SAHYADRI HILLS GARKHEDA PARISAR AURANGABAD 431009 MOB [protected] MAIL [protected]@gmail.com