Lenovo — misleading the customers and wrongly using of powers

Address:

Faridabad, Haryana, 121001

Dear sir, maam with due regards

Hoping you are all good, with due regards this mail is just to bring you the notice that some of your executive of lenovo nit 1 faridabad customer support centre are spoiling goodwill and brand value of company.

I purchased lenovo k8 note 6 months back from one of the authorised stores in faridabad for distributing to my office mates

And was facing a isuue of charging jack from the beginning
There was no outlet in faridabad (Previously also i conplaint three times on your contact no given on site, recording of same was enclosed, i. E. Informing for the issue and informing for closed branch in faridabad nit 5)

Dont get revert from lenovo till now

On 25/09/2018 i called, got a address of the new opened lenovo store in faridabad nehru ground b386 near neelam cinema

My subordinate goes there, they said there is liquid symptuous (Sir the phone was not even opened from the date it was purchased, leave it may there was some moisture or something he ignored by saying to the executive that pls let it cleaned instead of replacing)

After cleaning it was not worked properly then executive said charger was damaged

Then he said you have to pay for charger it is not replacable reason bieng more than 6 months

Then he called me, i yesterday confrmed that lenovo k 8 note has 1 yr warranty of accessories, i have the recordings

Then my subbordinate said to executive of lenovo the same, then they made a excused (Executive at branch said ye charger ghisa hua hai), boss i will sending you the picture of the charger

Pls get this issue resolved

Polythene of the charger was not even teared from 6 months.

They are demanding 472 rs for cable in warranty

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