Lenovo — Mobile in warranty not getting repaired since 2 months (case no:soin[protected])

Address:

560087

Hi,
I gave my phone for repair which was under warranty on 22apr2017 in lenovo service center hcl touch, indiranagar, bangalore.
Every time i call i get the same answer from the service center that required hw is not received from heard office. Its almost nearing 2months there is no sight of getting it.

There is no proper answer i am getting from customer care also. If the required spare part is not there then comany should arrange for a replacement instead of keeping at service center.

Below are more details:
Imei number :[protected]
Case number/ reference number: soin[protected]
Serial number:hb08mtej
Machine type model:pa1k0044in

#service request:soin[protected]

Date of purchase:2may2016
Email address:[protected]@gmail.com
Phone no:[protected]
Service center name & address (If any): hcl touch, indiranagar, bangalore

Could you please look into the issue and resolve asap.

Thanks in advance,
-venkat