Lenovo — Mobile product and customer service

Address:	Kolkata, West Bengal, 700 016
Website:	www.lenovo.com/contact/in/en

I've recieved Lenovo A 7000 from flipkart on the 16 th of July 2015. Since December last year( 2015 ) half the touch screen was not working. I've mailed flipkart and they have informed me that the set has 1 month replacement warrenty which has expired but it was still under warrenty period, so I can submit it to any authorized service enter. The address of the service center which flipkart gave me was not their as I've tried calling them and was not able to find the service center:- R K SERVICES 1/1 HARI DUTTA, Chamaria Road. Howrah - 711101. PRAKASH GUPTA[protected]. I found out an authorized service center :- Lenovo Exclusive Service Center 7 Khairu Palace Kolkata ( Near Ganesh Chandre Avenue, close to Broadway Hotel) Anirban Nag - [protected]. I was surprised by their customer service. I went to submit by mobile set on the 5 th of January and waited almost for 2 hours for my turn to come.Then finally when my turn came they said that normally for touch screen problems it takes 1 - 2 days but as their is lack of supply from the company so it will take 10 - 12 days. I accepted it and requested for a spare mobile set as it was not my fault if the company has a supply problem with the parts. But they behaviour which I've recieved was just not acceptable. I wanted to speak to the main incharge of the service center for a spare set. The main incharge named Anirban was very rude and said that he cannot provide me with a spare handset as the company does not gives it, so if I want I can keep my mobile set with them or I can take it with me. This is not a proper customer service. I've asked them to send me a text when its done as maximum time I spend in office and till date I've not recieved any update. Mobile is a very important part of our life and after spending Rs.8999/- on a set certainly after around 6 months this is just not acceptable. The product was not satisfying and so was the customer service. You pay for something and then suffer. I will not recommend Lenovo to any one.